Incentive FM bags three-centre retail deal with British Land

Incentive FM bags three-centre retail deal with British Land

Incentive Facilities Management has expanded its retail portfolio after securing a three-year contract with property development and investment company British Land to provide services at three shopping parks.

Under the terms of the agreement, Incentive FM will deliver a range of specialist solutions at Broughton Shopping Park near Chester (cleaning and security), Mostyn Champneys in Llandudno (cleaning) and Queens Shopping Park in Stafford (cleaning). The three locations measure a combined 750,000 square foot, accommodate 4,000 cars, and are visited by more than 19 million visitors each year.

Incentive FM was awarded the contract following a competitive benchmarking exercise and will welcome 21 new colleagues to the business under TUPE regulations, who will each benefit from the company’s dedicated induction and training programmes.

The agreement further strengthens the relationship between the two companies, who have worked successfully together for over eight years.


Source: FMJ

Incentive Charity Motorcycle Run

Incentive Charity Motorcycle Run

A group of intrepid motorcycle enthusiasts from Incentive FM Group companies together with guests raised in excess of £5,000 as they took part in their Inaugural Charity Motorcycle Run. The event – which started at the famous Rycas café at Box Hill in Dorking, Surrey – saw the riders set of for a 2 hour ride to Meon in Hampshire along a beautifully scenic ride through Horsham, Petworth and Midhurst before enjoying a hearty lunch at Loomies café. The more direct journey north in the afternoon, again lead by John Mansfield, Incentive Lynx Security Control Room Manager, took in the delights of Guildford (not all intended!) and everyone safely completed the 110 mile round trip by mid-afternoon. The motorcycle exotica included a vintage Harley Davidson, Classic Italian Laverda Jota, an original six cylinder CBX 1000 Honda from the 80’s, two BMW’s and a variety of fast a gleaming modern machinery.  The long distance award went to Liz Mc Laughlin and Chris Windass who rode their respective bikes from Nottingham that morning and returned the same day…….The money raised for Scotty’s Little Soldiers will help support children who have lost a parent serving in the British Armed Forces.

Jeremy Waud, Chairman of Incentive FM Group, said:

“This event provided the perfect opportunity to mix a variety of staff, suppliers and friends on the open road, whilst making a significant sum of money for a fantastic charity. We all had a great time and encourage others to join in the fun next year – route to be agreed and it will be Friday 29th May 2020.

Surrey Rugby Incentive FM Knockout Cups Finals

Surrey Rugby Incentive FM Knockout Cups Finals

Winners & Results

Exciting ⁦Incentive Surrey Rugby⁩ ⁦Cup Final today Weybridge Vandals RFC⁩ edged out Old Midwhitgiftians after a dramatic Penalty try against them seen below. ⁦Trinity School Rugby⁩ ⁦also Shield finals Oldwalcountians.

Bank Holiday Weekend 3rd, 4th & 6th May 2019

Surrey Rugby Incentive FM Knockout Cups Finals

Match No. Teams Score Winner
1 Secretary’s Tankard Esher Abbots V Sutton & Epsom 2s 10-5 Sutton & Epsom 2s
2 Secretary’s Vase Esher Expendables V Cobham Vets 20-0 Esher Expendables

Reserve Team Cup Finals, Saturday 4th May 2019 at Cobham RFC

Match No. Teams Score Winner
3 President’s Plate Battersea Ironsides 3s V Rosslyn Park Nomads 15-29 Rosslyn Park Nomads
4 Chairman’s Plate Reeds Weybridge 2s V Warlingham 2s 20-0 Reeds Weybridge 2s
5 Secretary’s Barrel Cobham 3s V Old Walcountians 2s 32-44 Old Walcountians 2s
6 President’s Jug Camberley 3s V Chipstead 2s 19-17 Camberley 3s
7 President’s Tumbler Egham Hollowegians 2s V Met Police 2s 74-12 Egham Hollowegians 2s
8 Chairman’s Jug Reeds Weybridge 3s V Guildfordians 2s 20-0 Guildfordians 2s
9 Chairman’s Tumbler Streatham-Croydon 3s V Racal Decca 47-27 Streatham Croydon 3s
10 President’s Vets Pitcher Old Mid Whitgiftians V Old Reigatian Vets 24-45 Old Reigatian Vets
11 Surrey Skull Old Haileyburians 3s V Haslemere Vets 53-22 Old Haileyburians 3s

Reserve Team Cup Finals, Saturday 4th May 2019 at Wimbledon RFC

Match No. Teams Score Winner
8 Chairman’s Tankard Battersea Ironsides 2s V Farnham 2s 22-21 Battersea Ironsides 2s
7 Chairman’s Barrel KCS Old Boys 2s V Old Rutlishians 2s 38-12 KCS Old Boys 2s
6 President’s Barrel Mayfair Occasionals V Dorking 3s 33-22 Mayfair Occasionals
5 President’s Flute Sutton & Epsom 5 V Old Rutlishians 3 24-22 Sutton & Epsom 5s
4 President’s Chalice Old Blues 2s V Farnham 3s 5-41 Farnham 3s
3 Chairman’s Chalice Old Freemen’s 2s V Farnham 4s 17-14 Old Freemen’s 2s
2 Chairman’s Vets Vase Harlequin Amateurs V Farnham Vets 14-7 Harlequin Amateurs Vets
1 Chairman’s Flute Merton 3s V Wimbledon 4s 17-43 Wimbledon 4s

Reserve Team Cup Finals, Monday 6th May 2019 at Esher RFC

Match No. Teams Score Winner
Walking Rugby Esher V Guildfordians 4-7 Guildfordians
1 Surrey President’s BowlFinal Old Suttonians 1s V Merton 1s 27-26 Old Suttonians 1s
2 Surrey Treasurers BowlFinal Egham Hollowegians 1s V Raynes Park 1s 43-31 Egham Hollowegians 1s
3 Surrey Shield Final Old Walcountians 1s V Old Freemen’s 1s 18-13 Old Walcountians 1s
4 Surrey Tankard Final Wimbledon 3s V Camberley 2s 34-12 Wimbledon 3s
5 Surrey Cup Final Weybridge Vandals 1s V Old Mid Whitgiftians 31-25 Weybridge Vandals 1s
6 Surrey Chairman’s Bowl Final Croydon 1s V London Media 1s 10-53 London Media 1s
7 Surrey Universities Challenge X Pitch 7s Males Surrey University 2s V Roehampton University 1s NA Surrey University 2s
8 Surrey Universities Challenge X Pitch 7s Males Surrey University 2s V Roehampton University 1s NA Surrey University 2s
Palethorpes Bakery Opts for Incentive Tec at Market Drayton Facility

Palethorpes Bakery Opts for Incentive Tec at Market Drayton Facility

Incentive Tec, part of leading independent facilities services company Incentive FM Group, has further strengthened its presence in the food and drink sector after securing the delivery of engineering services to Palethorpes Bakery, part of the Addo Food Group. The company will be delivering a range of dedicated engineering services at the  production facility in Market Drayton.

This new agreement – which represents the first time the two organisations have worked together – incorporates vital M&E and HVAC services.  The support contract will include electrical, refrigeration and pipe-fitting services   They will ensure all existing equipment and infrastructure remains fully functional and compliant with the latest health and safety regulations, whilst also working on any new installations. Outside of regular business hours, Incentive Tec will provide additional 24/7 support from the organisation’s in-house mobile team.

Paul Leese, Chief Engineer at Palethorpes Bakery, said:

it is vital that our production  facility remains operational and runs as efficiently as possible. We were looking for a dedicated partner that would take the time to understand how we work and deliver expertise at every opportunity –  We feel Incentive Tec have the ideal skill set and technical knowledge to support the site on an ongoing basis.

Chris Windass, Managing Director at Incentive Tec, said:

This is an important new business win that illustrates our professional approach and our commitment to delivering best in-class solutions at all times. Our full-time engineers will work very closely with the Palethorpes team, where we will benefit from a truly joined-up approach. Our determination to go the extra mile is a key factor behind our ongoing growth.

Incentive Tec Secures EPAM Contract

Incentive Tec Secures EPAM Contract

Incentive Tec, part of leading independent facilities services company Incentive FM Group, has been awarded a contract by property asset management specialists EPAM to provide a comprehensive range of engineering services across a portfolio of prestigious buildings in Manchester and Leeds.

Under the terms of the agreement, Incentive Tec will be delivering vital M&E and HVAC services, whilst ensuring that all safety systems such as fire alarms and sprinkler systems remain fully operational and compliant. The contract covers three properties in Manchester – One King Street (currently occupied by Waterstones), 1 The Avenue, Spinningfields (currently home to Armani, Australasia, CMS Cameron McKenna and Brewin Dolphin), and 3-5 Charlotte St (Bank of East Asia), as well as St Paul’s House in Leeds.

As part of the contract, an Incentive Tec engineer will be based at each site for one day every week, with additional 24/7 support from the organisation’s in-house mobile team, who are strategically placed across the UK.

Anita Adams, Operations Director at EPAM, said:

Our properties are occupied by some of the biggest names in the world of finance, retail, hospitality and more. Therefore, it is absolutely vital they are maintained to the very highest standard. We were thoroughly impressed by Incentive Tec’s comprehensive service portfolio, expertise and extensive industry knowledge, and we look forward to a successful partnership.

Chris Windass, Managing Director at Incentive Tec, said:

Manchester and Leeds continue to attract significant investment as both local economies thrive. We are honoured to be given the chance to play a vital role in the successful running of landmark buildings such as 1 The Avenue and St Paul’s House in Manchester and Leeds respectively which have become beacons for growth in the north. We are fully committed to providing world-class solutions that deliver true value for money for our clients.

Incentive Lynx Launches ‘Elite’ Team

Incentive Lynx Launches ‘Elite’ Team

Incentive Lynx, the security specialist arm within Incentive FM Group, has set up a dedicated team of ‘relief cover guards’ to ensure that the security and service provided by its core teams is never compromised when someone is off sick or on holiday. The Incentive Lynx Elites has been formed in recognition of the importance of providing high quality cover and follows discussions with key clients.

Each member of the team will be fully inducted and trained on the specific sites that they cover. They are CCTV and DS licensed and will undertake extensive training to include: IOSH; 3-day first aid; World Host service; conflict resolution; ACT counter terrorism awareness; and fire warden training. All site training will be refreshed every four months.

A premium uniform will be provided to ensure that they fit into any corporate environment and can slip seamlessly into any of the teams. They will be stationed at strategic locations across London on a daily basis to ensure a quick response to any gaps that may occur in the core teams.

Stephen Waud, Managing Director at Incentive Lynx, said:

The ability to provide seamless, high quality cover is a key challenge for security companies and a top concern for clients. The Incentive Lynx Elites will ensure that the quality of our operations is maintained at all times, giving our clients full peace of mind.

Twin Peaks Challenge

Twin Peaks Challenge

It may be May, but there’s still snow on summits. Staff from Incentive FM completed the Twin Peaks Challenge this week. The facilities management company walkers overcame aching limbs and painful blisters to raise £7,000 for charity Scotty’s Little Soldiers during the 24-hour challenge.

The team – Bruce McDonnell, Mark Stevens, Glenn Wilson, Claire Rumsey, Steve Alderson, Susan Louwerse, Sheryl Inman, Andy Robbins, Adam Cross, Annie Karastoyanova and Ben Punter – climbed 3,220ft to reach the summit of Scafell Pike in the Lake District. They came down again to drive north to Fort William to scale Ben Nevis, the highest mountain in the UK at 4,412ft.

Bruce McDonnell, Managing Director at Incentive FM, said after:

“Huge congratulations to our energetic team who battled cold conditions to climb these two mountains either side of a long 25-hour drive to the Scottish Highlands. We have raised a substantial amount of money for a fantastic and worthwhile cause, which will make a huge difference to those who have lost parents in tragic circumstances.”

Scotty’s Little Soldiers seeks to support children and young people who have lost a parent while serving in the British Armed Forces. If you’d like to donate, visit this Just Giving page:

Surrey Rugby Incentive FM Knockout Finals Weekend

Surrey Rugby Incentive FM Knockout Finals Weekend

The Surrey Rugby Incentive FM Knockout Finals will be taking place this bank holiday weekend, from 19:30 Friday 03rd.

Kicking off with the Secretary’s Tankard at Esher RFC & the Secretary’s Vase at Reeds Weybridge RFC.

For more information on this event please see details below:

Incentive FM Surrey Finals 2019

Incentive FM’s Charity Ball raises £12k

Incentive FM’s Charity Ball raises £12k

Incentive FM’s annual Charity Ball has raised over £12,000 for its chosen charities, Scotty’s Little Soldiers and Cash for Kids.

Held last week in Sheffield at the Hilton Doubletree Hotel in Sheffield Park, the event attracted around 200 guests from the facilities management sector and wider business community.

The ball, now in its fifth consecutive year, was hosted by Incentive FM and included a blind and silent charity auction, raffle, three-course meal, magician, and live entertainment.

Scotty’s Little Soldiers is dedicated to supporting bereaved children who have lost a parent whilst serving in the British Armed Forces and Cash for Kids works to provide underprivileged and sick children in local communities with a brighter future.

Glenn Wilson, Operations Director at Incentive FM Limited, said: 

“This is the fifth year that we have hosted the Ball and we are thrilled with how successful it continues to be and gives us great pride to support out two chosen charities, who are close to everyone’s heart at Incentive, so it’s great to contribute to such worthy causes.”

Incentive FM has secured a new five-year contract with Bluewater.

Incentive FM has secured a new five-year contract with Bluewater.

Incentive FM has secured a new five-year contract with retail and leisure destination Bluewater.

This deal follows “the operational delivery and strategic management of the contract for the last three years”.

Under its terms, Incentive FM will continue to deliver a full portfolio of security, cleaning, mechanical and electrical, concierge, landscaping, and management and administration services at Bluewater, which covers 240 acres at Stone in Kent.

Since the start of the strategic partnership with Bluewater, Incentive FM has consistently adapted its services to fulfil the centre’s needs.

This has included providing innovative solutions, continuous improvement and added value by engaging with – and supporting – development of the skill set of the 300-strong team working on site.

Incentive FM has a long affiliation with Bluewater, working in the early days before the centre opened as FM consultant and adviser to the landlord.

Facilities Magazine

Incentive Charity Motorcycle Run

Incentive Charity Motorcycle Run

Incentive FM Group will be raising money for Scotty’s little soldiers with a sponsored Motorcycle Run from Rykas, Box Hill to Loomies, West Meon, on Friday 24th May 2019.

Each rider participating is required to raise a  £150 minimum donation. (and we aim for 50 riders!) to help those participating or to start fundraising for Scotty’s little Soldiers see our Everday Hero page

For full details of the motorcycle run please visit Incentive Motorcycle Run Leaflet

Jamie Wright Cleaning Up

Jamie Wright Cleaning Up

Growing Up
I suppose it is fair to say that cleaning is in my blood. When I was 10 years old my dad set up his cleaning business in our kitchen at home and woe betide us if we didn’t answer the phone professionally saying. “Hello, Quality Assured Services, how can I help you?” As I got older, in the school holidays I was roped in to help with telemarketing and after a short ‘rebellion’ when I worked in banking, I was back in the family firm when I was 20 learning the business from the ground up.

All Change
In 2009 Dad sold the business to Incentive FM Group, the UK’s leading independent facilities management company, that was looking to extend the range of services it could self-deliver. This introduced me to a new corporate world and I was lucky to be able to spend time in different areas of the business gaining valuable insight into the broader world of FM and most importantly, how cleaning best fitted into the equation.

I became Managing Director at Incentive QAS in 2016 by which time I felt I had really earned my stripes. Anyone who knows the senior team at IFM Group will know that I wasn’t a shoe in for the role because of my dad, in fact I had to work harder to prove my worth. Although little did I know that it was now that the hard work would really begin!

View from the Top
Let’s just fast forward for a moment to the present day where our turnover has trebled in the last three years. Has it been easy? No. Has it been fun? Absolutely.

So how did we do it?
The most obvious thing, but possibly the hardest, was that we had to retain and increase the contracts we already had. We did lose a couple as unfortunately we operate in a very price sensitive market and often clients think that the grass is greener elsewhere. In 2016, just after I took over as MD, our two largest contracts were up for re-tender. This was a worrying time as both contracts equated to almost half our turnover and they were crucial to our business. Luckily, we were able to not only retain them both but also increase our remit substantially, which gave us both the confidence and a strong foundation from which to move forward.

We recruited a Commercial Director and implemented a proper sales strategy for the first time. This involved taking grown up decisions to walk away from some long-standing contracts that just weren’t profitable. We also stopped cold calling and basically bidding on absolutely everything that was out there. Instead we sat down and worked out what we were good at which was quality service, so we took the decision to focus on high end buildings and locations, particularly in London. Our ongoing partnership with managing agents and large prestigious properties proved to be a good reference point.

We also looked at broadening the range of services we offer to include specialist cleaning and started to introduce more technology and eco products. The Group also acquired two successful window cleaning companies – SWC and ARL – which were integrated giving us another string to our bow.

Of course, as with every business, getting the right people on board was important but getting them to work as a team was more important. In our sector the senior managers tend to be seconded to specific buildings and/or locations, therefore operating in silos. They rarely see anyone other than their direct line manager, so we implemented regular get togethers, both for training and for social events and have encouraged the team to share problems and successes and learn from each other. This has been incredibly successful and completely changed the way we operate. It also supports our approach to employee engagement which follows that of the IFM Group in embracing “freedom within a framework” which is designed to empower our people.

Moving Forward
This year we have a number of great opportunities in the pipeline with both new and existing clients. We have set ourselves ambitious targets and are committed to meeting them. We are also aware that traditionally cleaning has been viewed as the poor relation in the FM World – often provided just as a bolt on to the main event. We are determined to change this perception.

Incentive QAS is the contract cleaning arm of the Incentive FM Group, with annual sales in excess of £18 million and employing 800 staff around the country.