Incentive Lynx announces internal promotion

Incentive Lynx announces internal promotion

Incentive Lynx, the security arm of the UK’s Incentive FM Group, has appointed Jaime de Gouveia as Business Development Manager.

Jaime has been with the company for more than eight years after initially joining as a site-based Security Officer and later being promoted to Security Manager. He previously worked at Central Saint Giles and MidCity Place in Holborn.

Announcing the appointment, Stephen Waud, Incentive Lynx’s managing director, said:

“The role of Business Development Manager will become increasingly important to our organisation as we look to further grow our client portfolio. Jaime has fantastic understanding of the Incentive Lynx model of delivering industry-leading security services which made him the perfect candidate for the position.”

Jaime added:

“I am extremely proud to have been given this promotion and I cannot wait to play a key role in the company’s ongoing growth and success.”

Incentive FM win contract with Shrewsbury shopping centre

Incentive FM win contract with Shrewsbury shopping centre

Incentive FM, an independent facilities management company, has been awarded a three-year contract by managing agents Montagu Evans, to provide a total facilities management solution at three shopping centres in Shrewsbury

The deal, worth in excess of £3m over three years, builds on the existing relationship between the two companies, with Incentive FM already responsible for services at St Nicholas Shopping Centre in Sutton and Friars Square in Aylesbury.

The Charles Darwin, Pride Hill and Riverside Shopping Centres are in adjoining sites in the town and have a large range of high street shops and restaurants. Under the terms of the contract, Incentive FM will self-deliver all security, cleaning and MEBF (mechanical, electrical and building fabric) services, operating seven days a week.

Lynx supports Police training at the Leadenhall

Lynx supports Police training at the Leadenhall

Incentive Lynx, has played a vital role in an important anti-terrorism training exercise conducted by the Met Police and the City of London Police. The security specialist welcomed the two forces to The Leadenhall Building to carry out the practice mission involving multiple hostages and casualties.

More than 200 participants took part in the exercise, including police, the Incentive Lynx on-site team members – who were tested on how they would react during an emergency situation – and the people who played the hostages and casualties. There were around 40 fire arms officers involved along with their trainers from SCO19 (Specialist Firearms Command).

Incentive Lynx has delivered a bespoke 24/7 front of house security solution at The Leadenhall Building since 2015. A team of 40 security officers are tasked with providing an exceptional guest experience in conjunction with a safe and secure environment. They are on hand to welcome and assist any workers and visitors arriving at the 224-metre tall building, as well as patrolling the boundaries of the building, which is home to a wide number of the UK’s leading businesses.

Stephen Waud, Managing Director of Incentive Lynx, said: “We are extremely proud to help both forces come together and take part in this vital training exercise, which is designed to ensure the safety of all those people who live and work in London, as well as the millions of tourists that visit each year. Our officers assisted with the treating of casualties and keeping the building, its occupants and the public safe – it was a valuable experience.”

Crystal Peaks Shopping Centre

Crystal Peaks Shopping Centre

Crystal Peaks is a well known large out of town shopping centre with 35 acres (550,000 sq.ft total lettable area) of Retail & Leisure, an average footfall of over 250,000 per week and 2,000 FREE car parking spaces offering a distinctly different experience to its mammoth neighbor at Meadowhall. The site is owned by Hermes property and managed by Workman.

How did we help?

Incentive FM were awarded the £ 1.5m per annum contract on March 1st 2008. Incentive employed a new site facilities manager and a further sixty staff were transferred to us from a number of individual historic service providers and our client. The net result was a single branded team forming one cohesive unit delivering security, cleaning, maintenance, grounds maintenance, customer service and administration functions amongst others.

What were Workman looking for?

Crystal Peaks has developed over recent years into one of Yorkshire’s largest regional shopping centres. There are 85 tenants at the centre, including Sainsbury’s, TK Maxx, Wilkinson’s and NEXT. The Centre’s historic services were coordinated by a variety of remote suppliers, leading to communication issues with site teams and ultimately a lower than acceptable standards of service and higher than average costs. Our clients were looking for a step change in service delivery, staff morale and statutory compliance.

The Results

From commencement of the contract, there have been consistent improvements in H&S compliance, cleaning standards, cost control, grounds maintenance and above all staff morale. Incentive’s innovative, integrated and highly transparent management and service delivery model consistently deliver results, both in cost savings and operations. The results and services provided at Crystal Peaks have enhanced the important relationship Incentive FM have with Workman. Our retail team throughout the UK continue to refine and develop site tailored systems and processes which offer continuous improvement and an outstanding customer experience.

In our 10 year relationship with IFM Crystal Peaks has become a multi award winning shopping centre, which reflects the dedication and focus shown for continuous improvement from all levels of the Incentive team. Although enjoying a very high staff retention level with many team members celebrating long term service anniversaries, any recruitment that is undertaken is targeted to enrich the team. The team have benefited from the extensive training provided by IFM and most recently three apprentices have successfully joined the team through this pathway offering exciting opportunities to local young people.

Beyond the standard KPI’s and SLA’s, the IFM team have spent the 10 years developing close links with the local community. The team have been involved with school landscaping projects, house painting initiatives, city farm assistance, and even building the odd dry stone wall. Thousands of pounds have been raised for local good causes through charity events, in 2016 Crystal Peaks led the way in a Sheffield wide “Herd of Elephants” event.

Environmental and biodiversity initiatives are a passion that has itself grown over the 10 years, this has helped nurture over 500 trees, develop areas of beautifully landscaped gardens and wildflower areas alike. The installation of the “stumpery” and management of a local waterway help attract more than just customers to the shopping centre with an abundance of wild flora and fauna including the rare bee orchid that calls Crystal Peaks its home.

Client Comment

“We were looking for a truly integrated solution at Crystal Peaks and we felt that Incentive FM were one of very few companies in the market who could deliver it.” “Since Incentive took over there have been significant improvements in all areas of the operation allowing my team more time to concentrate on tenant satisfaction, CSR initiatives and increasing the value of the center for the landlord.” Lee Greenwood, Centre Manager at Crystal Peaks.

Lee Greenwood, Centre Manager at Crystal Peaks.

Incentive Awarded Prestigious contract

Incentive Awarded Prestigious contract

Incentive QAS has been awarded a three-year contract by a leading property management company to provide a full range of cleaning services at Birmingham’s 55 Colmore Row office space.

Under the terms of the agreement, Incentive QAS will professionally clean all communal areas across the Grade 2 listed building, as well as providing washroom services, consumables supply, periodic cleaning and pest control. The company will deploy its bespoke LEVIY contract management system at the facility, to deliver a streamlined service, as well as investing in specialist floor cleaning machines, pressure washers and a sweeper for the car park.

As part of the deal, SWC, Incentive QAS’ sister company, will provide quarterly window cleaning via abseiling and MEWP (Mobile Elevated Working Platform), whilst delivering other services as required.

Incentive QAS stood out during a competitive tender process due to its commitment to innovation and strategic decision making, including switching the time of the core cleaning in order to maximise efficiency and reduce disruption. Incentive QAS recruited a new six-strong team from day one with each member of staff receiving comprehensive training, support and branded uniforms.

David Brown, Commercial Director at Incentive QAS, said:

“This is a significant win for our business that further strengthens our presence in the flourishing city of Birmingham, as well as underlining our position as the industry leader. We carefully analyse the needs of our clients in order to create bespoke solutions that not only deliver a superior service but also value for money.”

Incentive FM retains shopping centre for another 3 years.

Incentive FM retains shopping centre for another 3 years.

Friars Square Shopping Centre in Aylesbury has extended its contract with leading independent facilities management company, Incentive FM for another three years. The new contract awarded by Montagu Evans, enables Incentive FM to continue to provide full TFM service model at the centre. The decision to extend the relationship with Incentive FM follows a successful 36 month period.

Friars Square is a shopping centre located in the town centre of Aylesbury. The landlord is Patrizia, and managed by Montagu Evans.

The shopping centre is a mixed-use development, including over 50 shops and restaurants, offices, 400-space multi-storey car park and bus station.

 “Business continuity is a very important part of managing a shopping centre. The continuing partnership with Incentive FM has enabled the successful renewal of the contract for a new term a very easy decision”


Andy Margieson, Centre Manager.

“Our one team approach and continual drive to identify innovative new ways of working, has enabled our partnership with Friars Square to continue.”

Claire Rumsey, Operations Director at Incentive FM.

Incentive FM bags three-centre retail deal with British Land

Incentive FM bags three-centre retail deal with British Land

Incentive Facilities Management has expanded its retail portfolio after securing a three-year contract with property development and investment company British Land to provide services at three shopping parks.

Under the terms of the agreement, Incentive FM will deliver a range of specialist solutions at Broughton Shopping Park near Chester (cleaning and security), Mostyn Champneys in Llandudno (cleaning) and Queens Shopping Park in Stafford (cleaning). The three locations measure a combined 750,000 square foot, accommodate 4,000 cars, and are visited by more than 19 million visitors each year.

Incentive FM was awarded the contract following a competitive benchmarking exercise and will welcome 21 new colleagues to the business under TUPE regulations, who will each benefit from the company’s dedicated induction and training programmes.

The agreement further strengthens the relationship between the two companies, who have worked successfully together for over eight years.


Source: FMJ

Incentive Charity Motorcycle Run

Incentive Charity Motorcycle Run

A group of intrepid motorcycle enthusiasts from Incentive FM Group companies together with guests raised in excess of £5,000 as they took part in their Inaugural Charity Motorcycle Run. The event – which started at the famous Rycas café at Box Hill in Dorking, Surrey – saw the riders set of for a 2 hour ride to Meon in Hampshire along a beautifully scenic ride through Horsham, Petworth and Midhurst before enjoying a hearty lunch at Loomies café. The more direct journey north in the afternoon, again lead by John Mansfield, Incentive Lynx Security Control Room Manager, took in the delights of Guildford (not all intended!) and everyone safely completed the 110 mile round trip by mid-afternoon. The motorcycle exotica included a vintage Harley Davidson, Classic Italian Laverda Jota, an original six cylinder CBX 1000 Honda from the 80’s, two BMW’s and a variety of fast a gleaming modern machinery.  The long distance award went to Liz Mc Laughlin and Chris Windass who rode their respective bikes from Nottingham that morning and returned the same day…….The money raised for Scotty’s Little Soldiers will help support children who have lost a parent serving in the British Armed Forces.

Jeremy Waud, Chairman of Incentive FM Group, said:

“This event provided the perfect opportunity to mix a variety of staff, suppliers and friends on the open road, whilst making a significant sum of money for a fantastic charity. We all had a great time and encourage others to join in the fun next year – route to be agreed and it will be Friday 29th May 2020.

Surrey Rugby Incentive FM Knockout Cups Finals

Surrey Rugby Incentive FM Knockout Cups Finals

Winners & Results

Exciting ⁦Incentive Surrey Rugby⁩ ⁦Cup Final today Weybridge Vandals RFC⁩ edged out Old Midwhitgiftians after a dramatic Penalty try against them seen below. ⁦Trinity School Rugby⁩ ⁦also Shield finals Oldwalcountians.

Bank Holiday Weekend 3rd, 4th & 6th May 2019

Surrey Rugby Incentive FM Knockout Cups Finals

Match No. Teams Score Winner
1 Secretary’s Tankard Esher Abbots V Sutton & Epsom 2s 10-5 Sutton & Epsom 2s
2 Secretary’s Vase Esher Expendables V Cobham Vets 20-0 Esher Expendables

Reserve Team Cup Finals, Saturday 4th May 2019 at Cobham RFC

Match No. Teams Score Winner
3 President’s Plate Battersea Ironsides 3s V Rosslyn Park Nomads 15-29 Rosslyn Park Nomads
4 Chairman’s Plate Reeds Weybridge 2s V Warlingham 2s 20-0 Reeds Weybridge 2s
5 Secretary’s Barrel Cobham 3s V Old Walcountians 2s 32-44 Old Walcountians 2s
6 President’s Jug Camberley 3s V Chipstead 2s 19-17 Camberley 3s
7 President’s Tumbler Egham Hollowegians 2s V Met Police 2s 74-12 Egham Hollowegians 2s
8 Chairman’s Jug Reeds Weybridge 3s V Guildfordians 2s 20-0 Guildfordians 2s
9 Chairman’s Tumbler Streatham-Croydon 3s V Racal Decca 47-27 Streatham Croydon 3s
10 President’s Vets Pitcher Old Mid Whitgiftians V Old Reigatian Vets 24-45 Old Reigatian Vets
11 Surrey Skull Old Haileyburians 3s V Haslemere Vets 53-22 Old Haileyburians 3s

Reserve Team Cup Finals, Saturday 4th May 2019 at Wimbledon RFC

Match No. Teams Score Winner
8 Chairman’s Tankard Battersea Ironsides 2s V Farnham 2s 22-21 Battersea Ironsides 2s
7 Chairman’s Barrel KCS Old Boys 2s V Old Rutlishians 2s 38-12 KCS Old Boys 2s
6 President’s Barrel Mayfair Occasionals V Dorking 3s 33-22 Mayfair Occasionals
5 President’s Flute Sutton & Epsom 5 V Old Rutlishians 3 24-22 Sutton & Epsom 5s
4 President’s Chalice Old Blues 2s V Farnham 3s 5-41 Farnham 3s
3 Chairman’s Chalice Old Freemen’s 2s V Farnham 4s 17-14 Old Freemen’s 2s
2 Chairman’s Vets Vase Harlequin Amateurs V Farnham Vets 14-7 Harlequin Amateurs Vets
1 Chairman’s Flute Merton 3s V Wimbledon 4s 17-43 Wimbledon 4s

Reserve Team Cup Finals, Monday 6th May 2019 at Esher RFC

Match No. Teams Score Winner
Walking Rugby Esher V Guildfordians 4-7 Guildfordians
1 Surrey President’s BowlFinal Old Suttonians 1s V Merton 1s 27-26 Old Suttonians 1s
2 Surrey Treasurers BowlFinal Egham Hollowegians 1s V Raynes Park 1s 43-31 Egham Hollowegians 1s
3 Surrey Shield Final Old Walcountians 1s V Old Freemen’s 1s 18-13 Old Walcountians 1s
4 Surrey Tankard Final Wimbledon 3s V Camberley 2s 34-12 Wimbledon 3s
5 Surrey Cup Final Weybridge Vandals 1s V Old Mid Whitgiftians 31-25 Weybridge Vandals 1s
6 Surrey Chairman’s Bowl Final Croydon 1s V London Media 1s 10-53 London Media 1s
7 Surrey Universities Challenge X Pitch 7s Males Surrey University 2s V Roehampton University 1s NA Surrey University 2s
8 Surrey Universities Challenge X Pitch 7s Males Surrey University 2s V Roehampton University 1s NA Surrey University 2s
Palethorpes Bakery Opts for Incentive Tec at Market Drayton Facility

Palethorpes Bakery Opts for Incentive Tec at Market Drayton Facility

Incentive Tec, part of leading independent facilities services company Incentive FM Group, has further strengthened its presence in the food and drink sector after securing the delivery of engineering services to Palethorpes Bakery, part of the Addo Food Group. The company will be delivering a range of dedicated engineering services at the  production facility in Market Drayton.

This new agreement – which represents the first time the two organisations have worked together – incorporates vital M&E and HVAC services.  The support contract will include electrical, refrigeration and pipe-fitting services   They will ensure all existing equipment and infrastructure remains fully functional and compliant with the latest health and safety regulations, whilst also working on any new installations. Outside of regular business hours, Incentive Tec will provide additional 24/7 support from the organisation’s in-house mobile team.

Paul Leese, Chief Engineer at Palethorpes Bakery, said:

it is vital that our production  facility remains operational and runs as efficiently as possible. We were looking for a dedicated partner that would take the time to understand how we work and deliver expertise at every opportunity –  We feel Incentive Tec have the ideal skill set and technical knowledge to support the site on an ongoing basis.

Chris Windass, Managing Director at Incentive Tec, said:

This is an important new business win that illustrates our professional approach and our commitment to delivering best in-class solutions at all times. Our full-time engineers will work very closely with the Palethorpes team, where we will benefit from a truly joined-up approach. Our determination to go the extra mile is a key factor behind our ongoing growth.

Incentive Tec Secures EPAM Contract

Incentive Tec Secures EPAM Contract

Incentive Tec, part of leading independent facilities services company Incentive FM Group, has been awarded a contract by property asset management specialists EPAM to provide a comprehensive range of engineering services across a portfolio of prestigious buildings in Manchester and Leeds.

Under the terms of the agreement, Incentive Tec will be delivering vital M&E and HVAC services, whilst ensuring that all safety systems such as fire alarms and sprinkler systems remain fully operational and compliant. The contract covers three properties in Manchester – One King Street (currently occupied by Waterstones), 1 The Avenue, Spinningfields (currently home to Armani, Australasia, CMS Cameron McKenna and Brewin Dolphin), and 3-5 Charlotte St (Bank of East Asia), as well as St Paul’s House in Leeds.

As part of the contract, an Incentive Tec engineer will be based at each site for one day every week, with additional 24/7 support from the organisation’s in-house mobile team, who are strategically placed across the UK.

Anita Adams, Operations Director at EPAM, said:

Our properties are occupied by some of the biggest names in the world of finance, retail, hospitality and more. Therefore, it is absolutely vital they are maintained to the very highest standard. We were thoroughly impressed by Incentive Tec’s comprehensive service portfolio, expertise and extensive industry knowledge, and we look forward to a successful partnership.

Chris Windass, Managing Director at Incentive Tec, said:

Manchester and Leeds continue to attract significant investment as both local economies thrive. We are honoured to be given the chance to play a vital role in the successful running of landmark buildings such as 1 The Avenue and St Paul’s House in Manchester and Leeds respectively which have become beacons for growth in the north. We are fully committed to providing world-class solutions that deliver true value for money for our clients.

Incentive Lynx Launches ‘Elite’ Team

Incentive Lynx Launches ‘Elite’ Team

Incentive Lynx, the security specialist arm within Incentive FM Group, has set up a dedicated team of ‘relief cover guards’ to ensure that the security and service provided by its core teams is never compromised when someone is off sick or on holiday. The Incentive Lynx Elites has been formed in recognition of the importance of providing high quality cover and follows discussions with key clients.

Each member of the team will be fully inducted and trained on the specific sites that they cover. They are CCTV and DS licensed and will undertake extensive training to include: IOSH; 3-day first aid; World Host service; conflict resolution; ACT counter terrorism awareness; and fire warden training. All site training will be refreshed every four months.

A premium uniform will be provided to ensure that they fit into any corporate environment and can slip seamlessly into any of the teams. They will be stationed at strategic locations across London on a daily basis to ensure a quick response to any gaps that may occur in the core teams.

Stephen Waud, Managing Director at Incentive Lynx, said:

The ability to provide seamless, high quality cover is a key challenge for security companies and a top concern for clients. The Incentive Lynx Elites will ensure that the quality of our operations is maintained at all times, giving our clients full peace of mind.