Covent Garden

Covent Garden

Covent Garden London has awarded leading independent facilities management business, Incentive FM, a five year multi million pound contract to provide an extensive facilities management solution for its Covent Garden Estate. This is the largest contract that Incentive FM has won since it started trading in 2002.

Covent Garden is one of London’s most vibrant districts, attracting over 43 million visitors each year to enjoy its diverse mix of retail, dining, markets and street entertainment.

Our ability to provide a seamless accounting function that interfaces directly with the client’s systems provides a strong foundation for this operation.

Jeremy Waud, Managing Director of Incentive FM Group Limited

Incentive FM will transfer the existing site facilities team and the current FM suppliers across to its organisation. These conventional FM services include cleaning, maintenance and security operations. The remit is to improve standards and deliver more effective services across the Estate which is home to approximately 300 tenants.

Incentive FM will be providing a full PPM and reactive maintenance operation for the Estate from its web hosted help desk system (FACTS). FACTS will also provide senior personnel access to information about asset planning, management and service assessments. The system will become a central hub for all enquiries and data logging which will be readily available for analysis.

Furthermore, to improve the supervision and maintenance of the local environment, Covent Garden London launched the Enhanced Visitor Experience (EVE), in partnership with Westminster City Council, in August this year. EVE, alongside Incentive FM will ensure Covent Garden remains a pleasurable, safe and relaxed destination to spend time in.

Commenting, Andrew Hicks, Property Director for Covent Garden London, said, “Covent Garden is a unique and complex estate and we believe Incentive FM, as a dedicated FM operator, have the skills and systems necessary to deliver the high levels of service we require.”

Jeremy Waud, Managing Director at Incentive FM, said: “Our ability to provide a seamless accounting function that interfaces directly with the client’s systems provides a strong foundation for this operation. We will be assisting the client team by producing service charge accounts for the 22 tenanted properties within the wider Covent Garden Estate in addition to the main Piazza buildings and we see this as key to the success of this complex operation. Covent Garden Londons’ on site staff will deal with the traditional surveying, property and landlord and tenant issues alongside rent and service charge collection.

“We will be working hard to deliver savings and service improvements throughout the period of the contract to ensure that Covent Garden continues to thrive as one of London’s most popular destinations.”

About Covent Garden London

Covent Garden is owned by Capital & Counties, Liberty International’s non-shopping centre and international business, with £1.7billion of investment properties. With over 45 million visitors to the Piazza each year, Covent Garden is committed to improving the retail and leisure environment in the West End. Through a curated tenant mix of independent, luxury, bespoke and concept stores Covent Garden continues to offer a vibrant, unique shopping experience. As a pedestrainized space, the Piazza already offers a safe, traffic free environment in London, allowing visitors to shop, dine and relax in comfort.

EVE (Enhanced Visitor Experience) is a privately funded organisation that aims to improve customer experience in the West End. Subsidized by Covent Garden London and Westminster City Council, EVE supports the Police and local West End stakeholders in the enforcement of the law, bye-laws, licensing issues and local codes of practice.

Pall Corporation

Pall Corporation

Pall Corporation is the largest and most diverse filtration, separations and purifications company in the world. Its technical expertise, product portfolio and global reach are unmatched.

  • In-house machine tool maintenance team
  • Manufacturing plant
  • £6 million machine tool asset value

Since Incentive have started working with us it has freed up on average 10 hours a week of my time.

Jon Lex, Plant Manager

The contract covers all machine tool maintenance at its manufacturing plant in Portsmouth and is believed to be the first of its kind in the facilities management sector. This is the first time that Pall has decided to outsource any of its non-core activities, with the exception of canteen cleaning. The decision to award its machine tool maintenance to Incentive FM is designed to save money, increase production efficiency and reduce expensive downtime.

Project Brief

  • Establish structured maintenance solution
  • Increase productivity
  • Reduce machine down time
  • Improve and maintain service levels
  • Improve subcontractor management
  • Reduce accounts and administration burden
  • Analyse existing procurement arrangements
  • TUPE Transfer existing staff
  • Meet cost reduction objectives

Result

The Incentive team applied its expertise in staff, contract, financial and purchasing management. By combining these skills with the 60 years cumulative specialist machinery knowledge that exists within the maintenance team we have been able to come up with a solution that supports Pall’s objectives of achieving cost savings and increasing efficiency.

Customer Quote

“We had been looking to outsource our maintenance for some time and had been talking to a number of the big engineering specialists. We liked Incentive FM’s unique profit share approach. Since they have started working with us it has freed up on average 10 hours a week of my time alone so I can concentrate on my core responsibility – production. They handled the transfer of staff seamlessly and the maintenance team is now even more committed.” Jon Lex, Plant Manager

Colgate

Colgate

Colgate-Palmolive is a world-leading organisation with internationally renowned brands such as Colgate Oral Care and Palmolive Body Care.

  • Corporate Head Office Premises
  • In-house FM team
  • Innovative business

The team at Colgate-Palmolive was looking at new ways to manage effectively the FM provision at their Head Office premises. Incentive FM offered a solution which presented a number of key differentiators.

Incentive FM has managed a smooth transition of facilities management and services. The extra support and expertise is invaluable.

Denise Cross, Resourcing and Development Manager

There was already a high-calibre team on site. Incentive FM offered focussed management support and resources to add to the skill base and improve service levels and productivity as well as an additional focus on cost reduction.

Project Brief

  • Establish structured outsourced FM solution
  • Improve and maintain service levels
  • Improve subcontractor management
  • Reduce accounts and administration burden
  • Analyse existing procurement arrangements
  • TUPE Transfer existing staff
  • Meet cost reduction objectives

Result

After managing the TUPE transfer process, the Incentive FM team worked with Colgate-Palmolive to agree Service Levels and Key Performance Indicators.

Incentive FM has assessed all current supplier agreements and is looking at ways to improve value and efficiency of services across the board. Incentive FM has regular meetings with Colgate-Palmolive to ensure that services are on track and that all parties are working together towards a common goal. The overall aim is to improve services across the board. Colgate-Palmolive is an international brand and as such its premises should reflect this. Incentive FM and the Colgate-Palmolive team are endeavouring to ensure this is realised.

Customer Quote

“Incentive FM has managed a smooth transition of facilities management and services. The extra support and expertise is invaluable.” Denise Cross, Resourcing and Development Manager