Colgate

Colgate

Colgate-Palmolive is a world-leading organisation with internationally renowned brands such as Colgate Oral Care and Palmolive Body Care.

  • Corporate Head Office Premises
  • In-house FM team
  • Innovative business

The team at Colgate-Palmolive was looking at new ways to manage effectively the FM provision at their Head Office premises. Incentive FM offered a solution which presented a number of key differentiators.

Incentive FM has managed a smooth transition of facilities management and services. The extra support and expertise is invaluable.

Denise Cross, Resourcing and Development Manager

There was already a high-calibre team on site. Incentive FM offered focussed management support and resources to add to the skill base and improve service levels and productivity as well as an additional focus on cost reduction.

Project Brief

  • Establish structured outsourced FM solution
  • Improve and maintain service levels
  • Improve subcontractor management
  • Reduce accounts and administration burden
  • Analyse existing procurement arrangements
  • TUPE Transfer existing staff
  • Meet cost reduction objectives

Result

After managing the TUPE transfer process, the Incentive FM team worked with Colgate-Palmolive to agree Service Levels and Key Performance Indicators.

Incentive FM has assessed all current supplier agreements and is looking at ways to improve value and efficiency of services across the board. Incentive FM has regular meetings with Colgate-Palmolive to ensure that services are on track and that all parties are working together towards a common goal. The overall aim is to improve services across the board. Colgate-Palmolive is an international brand and as such its premises should reflect this. Incentive FM and the Colgate-Palmolive team are endeavouring to ensure this is realised.

Customer Quote

“Incentive FM has managed a smooth transition of facilities management and services. The extra support and expertise is invaluable.” Denise Cross, Resourcing and Development Manager