ABOUT US

Incentive Tec is an Incentive FM Group owned business and a leading building services company, providing a comprehensive range of maintenance services to over 300 clients across a diverse range of buildings. Our expertise has been developed through working nationwide for customers including: Allied Irish Bank, PayPal, Equiniti, Maersk, MSC Cruises, Bluewater, the Colleges of Luton, Hayes and Uxbridge,, Calor Gas, DTZ/Cushman & Wakefield, Dollar Finance (The Money Shop), Broadgate Estates, Go Outdoors, Vision Express, Decathlon, Somerset House, Capco – Covent Garden, JD Wetherspoon, St Stephens Shopping Centre, Premier Foods and Addleshaw Goddard.

Rebrand in 2017, Incentive Tec’s maintenance and project engineering experience extends over 30 years, and now has an annual turnover in excess of £28m. The recent acquisition of Western Electrical Services in September 2017 has further enhanced the service offering and UK coverage, increasing our electrical contracting strength and also bringing with it self-delivered, in-house competence in Fire Systems and Access Control.

The combined business operates from four regional offices in Kings Langley, Derby, Weston Super Mare and Basildon with all operational and office-based teams full integrated on one CAFM platform.

The company currently employs more than 170 multi-disciplined engineers operating on a 24/7, 365 basis. Providing mobile, resident and project engineers throughout the UK, Incentive Tec offers a comprehensive range of building services maintenance and project management capability tailored to suit the individual needs of our clients whilst continuing to operate as a ‘family’ business, retaining the values and service levels that have been the foundations of an excellent reputation

With over 30 years of industry experience we are proud to maintain our enviable record for the employment of staff from the local communities we work within. Our low turnover of staff is testament to our commitment to being a great employer. We invest significantly in the training of our operatives in the key disciplines of:

 

  • Heating – gas, electrical, oil
  • Air conditioning & Refrigeration – design, installation and maintenance
  • Electrical maintenance – installation and testing
  • Project management – CAD design, build and installation

 

In addition to a foundation of outstanding technical competence, we know that providing an excellent customer experience is crucial. Understanding who our customers are, their wide ranging needs and being able to deliver a service to them that meets and then exceeds their expectations is one of the best ways we can make ourselves stand out from the competition.

Diversity and flexibility of our business strategy will remain pivotal in our pursuit of future growth and development of both service capability and our employees.

Incentive Tec employs a philosophy that is centred on delivering a consistent and quality service that is fully compliant with all applicable client and regulatory requirements and service targets, in a manner that yields the strongest possible customer experience. We appreciate the level of importance our clients place on partnerships, flexibility and support and boast an operational delivery team who guarantee this is reflected in our service provision.

Each of our clients receives a tailored solution to meet their specific needs, maximising commercial value and promoting collaboration and customer longevity. This is only possible through the on-going investments we make in our people, our processes and our infrastructure, and is what sets us apart from our competitors.

Incentive Tec is able to provide our customers with best in breed and self-delivered M&E services combined with customer service excellence. Our team is appointed on their attitude as much as their competence and this results in a staff that is focused on service delivery above all else.

Adding value to the Clients

The opportunity to add value to our clients is a constant driver for our management team and is a daily focus on the part of our engineers. Our leadership style (Freedom within a Framework) is one where our staff is actively and continually encouraged to ‘dare to try’, knowing they have the support, guidance and mentorship that promotes innovation and a freedom to learn.

Whilst strategy is important, it is really our engineers who are best placed to make the biggest impact and add the most value to our contracts. As such, we believe effective recruitment around attitudes holds the secret.