Incentive FM Group, the UK’s leading independent facilities management company, has secured a three-year contract with Land Securities to provide the full range of FM services at Bluewater, Europe’s leading retail and leisure destination. The agreement, which can be extended for a further three years, represents the group’s biggest and most significant new business win to date.
Incentive FM Group exceeded the needs of our brief, rising to the challenge of evolving the Bluewater experience so it continues to set the very highest standards in the industry
Robert Goodman, Bluewater’s General Manager
Through a team of over 250 guest hosts on site, Incentive FM will provide a full range of technical disciplines including engineering maintenance, cleaning, security, grounds maintenance and environmental management. This one team has a single goal to meet the client aspiration of providing a surprising and memorable experience for Bluewater’s guests.
Commenting on the appointment of Incentive FM Group, Robert Goodman, Bluewater’s General Manager, said: “Facilities management plays a vital role in delivering Bluewater’s unique day-out experience, from the welcome received from Bluewater’s hosts to the range and quality of services provided. Incentive FM Group exceeded the needs of our brief, rising to the challenge of evolving the Bluewater experience so it continues to set the very highest standards in the industry. The team’s focus on how they can ensure guests enjoy their visit to Bluewater, having an experience they will share with others, makes them the ideal partner for Bluewater.”
Martin Reed, Managing Director, Incentive FM Group, added: “This contract win represents one of the proudest moments in Incentive FM Group’s 14 year history. Having been trusted advisors to Bluewater through our consultancy service for such a long period of time, we completely understand the infrastructure in place and what is required to provide a range of world-class services that deliver the perfect guest experience. We have an excellent understanding of Bluewater and we look forward to working alongside them in this extended capacity for many successful years to come.”
Incentive FM Group has a long affiliation with Bluewater, working closely with its owners and centre management teams since 1998, a year before Bluewater opened its doors to the public. During that time, Incentive FM Group provided key consultancy services during two previous tender rounds. Through significant investment and by making key acquisitions, the company now boasts the necessary resources and infrastructure to successfully deliver a range of industry-leading FM services at Bluewater. As a result, Incentive FM Group secured the contract after tendering for the first time earlier this year.
Incentive FM Group is the latest new addition to the Bluewater team, following the appointment of Time Retail Partners as joint retail letting agent earlier this month, alongside CBRE and catering specialists, Shelley Sandzer.
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For further information:
Bluewater, please contact Nick Thornton or Amy Cassidy at Aver via nickthornton@aver.uk.com or amycassidy@aver.uk.com
Incentive FM Group, please contact Lizzie Woolley at Weston Partnership via lizzie@westonpartnership.co.uk.
Notes to editors:
Land Securities is the UK’s largest listed commercial property company and a member of the FTSE 100. The company owns and manages more than 26.5 million sq ft of property, from shopping centres to offices, valued at £14 billion. The £6.3bn Retail Portfolio comprises shopping centres, outlets, retail parks and leisure schemes across the UK. The portfolio focuses on destinations that deliver dominance, experience and convenience in their catchment and includes Bluewater, Kent, Trinity Leeds, St David’s, Cardiff, and Gunwharf Quays, Portsmouth.
