A plotted history of Incentive FM Group
Take a look at the exciting journey so far…
-
NovFighting it out 2001
Nov 2001 - Injunction
Fighting it out in the High Court to finally win our injunction. Jeremy Waud walked out of OCS in search of independence – and found it with the creation of Incentive.
-
JanIncentive Begins 2002
Jan 2002 - Incentive FM is Born
Incentive FM starts trading from Borough High Street in London – Jeremy started the Incentive FM Group along with Bill Pollard, Paul Dunkley and four other colleagues back in January 2002. Setting out to bring a fresh, dynamic approach to facilities management based on quality and results delivered by a flexible, highly-motivated team of individuals.
-
FebContract Win 2002
Feb 2002 - Eurodis
Providing FM support services to office and HQ environments for Eurodis in Reigate and Bolton for which Incentive FM handles FM for its branches.
-
FebEnergy Supply 2002
Feb 2002 - Ashford International
Incentive instructed to manage energy supply deals with Ashford International Hotel.
-
FebFacilities Management Contract 2002
Feb 2002 - SEB Bank
Providing support to SEB Bank client, helping them to save 20% on their Facilities and maintenance costs. First establishing a unique ‘profit share’ proposition, which is based on achieved cost savings, guarantees customers a risk free solution and an ability to maximise savings opportunities.
-
JunContract Win 2002
-
AugContract Win 2002
Aug 2002 - The Nottingham
Incentive FM have been delivering facilities management services the 50+ site portfolio for The Nottingham Building Society since 2002.
-
SepIncentive Contract Win 2002
Sep 2002 - The Scotsman Hotel
The Scotsman Hotel signs a TFL contract with Incentive. Occupying the former Scotsman Newspaper building, this 1905 landmark is an elegant hotel with specialist maintenance requirements.
-
OctIncentive Contract Win 2002
Oct 2002 - The Balmoral Hotel
The Balmoral Hotel in Edinburgh sign up as a client. Incentive FM provided full scale facilities management services.
-
NovIncentive Contract Win 2002
Nov 2002 - Lowry Hotel
Lowry Hotel in Manchester appoint Incentive FM to provide a full range of facilities management services.
-
JanOne Year On 2003
-
AprJohn Garrard Joins 2003
Apr 2003 - John Garrard
John Garrard re-joins the team, having worked for us previously at Select FM. His career started in Banking working on the client side of facilities management and made his transition to the contractor side in 1997. John has particular expertise in contractor management and project management where his Auto-Cad experience is particularly valuable to us.
-
MarConsultancy Project 2004
Mar 2004 - Bluewater Consultancy Project
Bluewater appoint Incentive FM Consultancy as their consultants.
-
JunIncentive FM Contract 2004
Jun 2004 - CBRE Group
CBRE take us on to run two shopping centres. CBRE Group is an American commercial real estate company.
-
AugIncentive FM Contract 2004
Aug 2004 - Delphi Europe
Delphi Europe appoints Incentive FM Consultancy to help them across Europe – a relationship that still continues today. Delphi and Incentive FM have been working together since 2002. Significant projects include providing advice and support for the roll-out out of a major €56m outsourcing contract for Facilities Management across 11 countries in 2008.
-
JanIncentive FM Contract 2005
Jan 2005 - Pall Europe
US filtration and engineering specialist Pall Europe contract with Incentive FM in Portsmouth for a site and shop floor engineering support contract. Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers.
-
FebNorthampton Theatre 2005
Feb 2005 - Deco Theatre
We were contracted to run a theatre in Northampton for its owners – The Jesus Army – our biggest mistake ever and it cost us! The Deco started life as a cinema and after a careful restoration is now a purpose-built multi-use venue. It offers two spacious conference rooms, function rooms or training suites.
-
SepConsultancy Contract 2005
Sep 2005 - Hammerson
Incentive FM Consultancy has worked with Hammerson, the leading European real estate company, as a strategic partner to deliver creative and leading edge solutions. The Hammerson strategy is to be a retail specialist whose centres are seen to be offering an exceptional customer experience.
-
MayMartin Reed joins as Director 2006
May 2006 - Martin Reed
We exit the Deco theatre licking our wounds & Martin Reed joins Incentive Facilities Management Limited as Director.
-
MarOnwards & Upwards 2007
-
MarBruce McDonnell joins us 2009
Mar 2009 - Bruce McDonnell
Bruce McDonnell joins Incentive FM as Associate Director. He has a proven history in driving up customer experience standards and has spearheaded the drive to provide a ‘world class service’ in our FM business.
-
MarIncentive FM Partner 2009
Mar 2009 - EMAP
Emap selects Incentive as its FM partner. Incentive FM has won a long-term facilities management contract worth in excess of £11 million. The five-year deal makes Incentive FM the sole provider of a full range of FM services at all Emap locations in London, Bournemouth, Brighton and Leeds.
-
JulQAS Acquisition 2009
Jul 2009 - Quality Assured Services
QAS joins the Group with Steve Wright, Jamie Wright and Laura Oliver as Incentive QAS. Incentive QAS offer a range of cleaning services to a selection of different markets in the UK.
-
OctIncentive FM Contract Win 2009
Oct 2009 - Covent Garden Market
Incentive is awarded Covent Garden Market as a TFM contract. Vibrant Covent Garden in London’s West End is a must-see destination for anyone who enjoys shopping, theatre, restaurants, bars, history and culture.
-
JulQAS Contract Win 2010
-
OctContract Win 2011
Oct 2011 - 122 Leadenhall Building
122 Leadenhall Street joins our client portfolio with Incentive QAS.
-
NovGroup Move Office 2011
Nov 2011 - 44 Loman Street
Incentive FM Group moves to its Loman Street new London office, with 24hr Control Room.
-
FebLynx Acquisition 2012
Feb 2012 - Lynx Security Joins
Lynx Security joins the Incentive Group, and is headed by Craig Pickard and his team. Incentive Lynx Security Ltd holds SIA approved contractor status for the provision of Security Guarding and Keyholding services.
-
MayGreen Park security contract 2012
May 2012 - Incentive Lynx Contract
Green Park security contract in Reading is awarded to Incentive Lynx to be its partner for manned security guarding services. The three-year contract sees Incentive Lynx providing Green Park with building and estate security, control room management, building receptionist services and mobile patrols.
-
FebConsultancy Project 2013
Feb 2013 - Liverpool FC Contract
Liverpool Football Club engages with Incentive FM Consultancy to complete a review of non match day facilities operations at the main locations of its Anfield stadium and training / youth ground. The project is managed by Andrew Parkinson, Operations Director at LFC, who was previously General Manager at Bluewater, where he worked with Incentive FM Consultancy.
-
JunIncentive FM Contract win 2013
Jun 2013 - Monsoon
Incentive FM have been delivering facilities management services to the headquarters of retailer Monsoon since 2013. Under the terms of the contract, Incentive FM will be responsible for self delivering a full range of onsite services including reception, helpdesk, security, office cleaning, day janitors, grounds maintenance, waste management and mail/couriers.
-
SepQAS Contract win 2013
Sep 2013 - Heron Tower
Cushman and Wakefield appoint Incentive QAS to clean the Heron Tower. Heron Tower is a multi-tenanted office space of some 46 storeys, where Incentive QAS provide communal area cleaning. Our core team on site comprises of a full time Housekeeping Manager, a Site Supervisor and a full time Day Cleaning Team.
-
MarSomerset House 2014
Mar 2014 - Contract Win
Somerset House join Incentive client portfolio. The estate is run by the Somerset House Trust and includes exhibition, event, office and retail facilities. Incentive FM’s 50 strong team provides management, cleaning and maintenance services to support the trust and its tenants as well as providing services to the varied events that take place on site.
-
AugBruce McDonnell 2014
Aug 2014 - FM Appoint MD
Bruce McDonnell promoted to Managing Director of Incentive FM, following 5 very successful years for Bruce as Associate Director.
-
JulComserve Acquisition 2015
Jul 2015 - Comserve Join Group
Incentive FM Group Acquisition of Comserve Limited, a mechanical and electrical, maintenance and installation company. With a £3.5 million turnover, Comserve M&E services to a wide range of blue chip clients in 120 sites across the South East. All employees have been retained and will continue to service clients as part of the deal.
-
AugFirst major contract in law sector 2015
Aug 2015 - Addleshaw Goddard
Incentive FM wins contract to provide facilities management services to Addleshaw Goddard, the premium business law firm. This represents the organisation’s first major client win in the legal sector. Under the terms of the agreement, Incentive FM provide a wide range of services incorporating cleaning, waste management, washroom services, window cleaning and pest control.
-
OctLargest deal to date 2015
Oct 2015 - Bluewater
Incentive FM was awarded a three-year contract with Land Securities in August 2015 to provide the full range of FM services at Bluewater, Europe’s leading retail and leisure destination. The agreement, which can be extended for a further three years, represents the group’s biggest and most significant new business win to date.
-
NovMartin Reed 2015
Nov 2015 - Promotion
After 9 successful years as Director of Incentive Facilities Management Limited, Martin Reed is subsequently promoted to Commercial Director of Incentive FM Group in 2015.
-
NovChris Windass 2015
Nov 2015 - Joins from Comserve
Chris Windass appointed as MD for Comserve. Chris has held senior positions within the hard FM sector for over 20 years. His enthusiasm and passion for delivering bespoke maintenance and engineering solutions across the public and private sector is underpinned by his engineering roots and qualifications.
-
JanSWC Acquisition 2016
Jan 2016 - Specialist Window Cleaning
Incentive FM Group acquired Specialist Window Cleaning Ltd in a move designed to enable the business to self-deliver additional services to its expanding portfolio of customers. The new services taken on-board include low level, rope access, cradle and high level window cleaning using a combination of traditional and water-fed pole methods.
-
AprFM Consultancy 2016
Apr 2016 - The Shard
R.E.M. – the owners of the Shard, appoint Incentive as their FM consultant. REM currently manages a £3bn investment portfolio comprising 2 million sq ft of space in some of London’s most high-profile buildings, and a number of developments with a projected value of £450m.
-
JunAce Acquisition 2016
Jun 2016 - Ace Joins Group
Incentive has acquired ACE Environmental Engineering Limited. Ace are a HVAC design, installation and maintenance specialist with a turnover in excess of £6.5 million. The strategic acquisition will see ACE complementing and working closely with Comserve Ltd, the mechanical and electrical (M&E) maintenance and installation services company that became part of Incentive FM Group last year.
-
JulARL Acquisition 2016
Jul 2016 - ARL Window Cleaning
ARL window cleaning join the Group. ARL are a specialist company providing window-cleaning services to many of the UK’s most recognisable retailers. The acquisition will further strengthen the Group’s portfolio of world-class cleaning services and solutions. The strategic acquisition will see ARL Support Services complementing and working closely with SWC.
-
AugIncentive FM Contract 2016
Aug 2016 - Dollar Financial UK
Securing a significant three-year contract with Dollar Financial UK, Incentive FM is proud to be providing a full range of facilities management, security and maintenance services across Dollar Financial UK’s corporate offices and high street stores.
-
Octstudent Accommodation 2016
Oct 2016 - Empiric Contract
Incentive opens the new and exciting student accommodation support contract as of October 2016, Incentive FM are 12 months in to our exciting contract with Empiric Student Property. We provide the full range of TFM services to 25 facilities, that equates to accommodation for circa 3,000 students!
-
AprFM Consultancy 2017
Apr 2017 - LFC Second Phase
Incentive FM Consultancy, starts the next phase of its work with Liverpool FC. This involves a full review of the existing facilities model and the re-procurement of the contracts for M&E, security and cleaning at Anfield stadium & training grounds.
-
Apr100M Turnover 2017
Apr 2017 - 15 Years on
When I first started looking at the objectives for the soon to be launched Incentive FM back in 2002, I said – ‘We want to build a £100m business in ten years.
-
AprConsultancy Appoint 2017
Apr 2017 - Marcus Hill
Incentive FM Consultancy, has appointed Marcus Hill, a senior facilities management, procurement strategy and delivery professional to the role of Director.The appointment follows significant growth for the consultancy over the past 12 months which is expecting to grow its business turnover to more than £500k this year.
-
May£20m shopping centre deal 2017
May 2017 - Arndale & Causeway
Incentive FM wins a three-year integrated services contract with the joint owners of two of the UK’s largest shopping centres, Cribbs Caseway & Manchester Arndale.
-
JunFacilities Show 2017
Jun 2017 - Beat the Shiner
SWC, invited delegates at the recent Facilities Show – to show off their window cleaning skills at the ‘Incentive Beat The Shiner Competition.’ The competition, which was held over three days, challenged visitors to the try to clean three windows against the clock.
