Project Description

Incentive FM provide a unique range of services at the Port of Dover’s dedicated cruise terminals, designed to help passengers have the best possible customer experience on their journey.  We are responsible for all arriving and departing passengers along with their baggage as well as mooring of vessels, porterage, baggage handling, security, car park management, reception desk, waste handling, replenishment of vessels, and customer service. The Cruise Terminals handled over 200,000 passengers in 2014 and Dover continues to be the UK’s second busiest cruise port with a clear focus on delivering the best passenger service.

Show More
Project Details
Name Port of Dover Date 11 Oct 2016 Categories Author Incentive FM Group
Full Case Study