Pall Corporation is the largest and most diverse filtration, separations and Purification Company in the world. Its technical expertise, product portfolio and global reach are unmatched. In 2004 Pall outsourced its machine tool maintenance to Incentive FM after a whole market review.
Pall required Incentive FM to establish a maintenance solution, increase productivity, reduce machine down time, improve service levels & subcontractor management, reduce accounts & administration burden, analyse existing procurement arrangements, meet cost reduction objectives, support & manage processes to maintain client held OHSAS18001, ISO 9001 and ISO 14001 standards.
Incentive FM was awarded a three-year contract with Land Securities in August 2015 to provide the full range of FM services at Bluewater, Europe’s leading retail and leisure destination. The agreement, which can be extended for a further three years, represents the group’s biggest and most significant new business win to date.
Through a team of over 250 guest hosts on site, Incentive FM will provide a full range of technical disciplines including engineering maintenance, cleaning, security, grounds maintenance and environmental management. This one team has a single goal to meet the client aspiration of providing a surprising and memorable experience for Bluewater’s guests.
As of October 2016, Incentive FM are 12 months in to our exciting contract with Empiric Student Property where we provide the full range of TFM services to 25 facilities across the UK as part of the “Hello Student” platform. That equates to accommodation for circa 3,000 students!
There are another 19 planned properties coming on line in the next 12 months so we have developed a regional management and support platform working closely with our client. The team led by Glenn Wilson as Account Director and Nicki North – Key Account Manager.
Incentive FM Consultancy has worked with Hammerson, the leading European real estate company, as a strategic partner to deliver creative and leading edge solutions. The Hammerson strategy is to be a retail specialist whose centres are seen to be offering an exceptional customer experience. This partnership demonstrates our ability to provide best in class consultancy in the areas of retendering, benchmarking and cost reduction projects.
Dollar Financial UK, Britain’s second largest consumer lender whose brands include The Money Shop and the high-end pawnbrokers Suttons & Robertsons, provides short term loans, pawnbroking and gold buying services to consumers via a network of over 250 stores across the UK.
Dollar UK had previously managed its substantial portfolio of stores and office buildings internally, however following a strategic review of their global property management services the company decided to appoint Incentive FM as their outsourcing partner of choice, enabling Dollar Financial UK to concentrate on its core business of providing consumer finance whilst benefiting from an enhanced service and improved efficiencies through self-delivery and procurement leverage.
Incentive FM transferred the pre-existing site facilities team and the incumbent FM suppliers across to its organisation. These conventional FM services include cleaning, maintenance and security operations. The remit was to improve standards and deliver more effective services across the Estate which is home to approximately 300 tenants.