Link Asset Services has awarded a three-year contract to Incentive FM Group to provide a range of facilities services across its UK estate.
The contract, worth in excess of £1m, follows a competitive tender which focused on the need for strong, responsive management and a personal service.
Service delivery will be led by the group’s specialist cleaning company, Incentive QAS, in collaboration with Incentive Tec, the building services specialist. They will provide a bespoke response that includes responsibility for all mechanical and engineering aspects and cleaning of the estate. Other services within the contract scope include security monitoring, washrooms, pest control, window cleaning and consumable supplies.
Incentive says that dedicated cleaning teams will be assigned at each of six UK sites, and both planned and reactive maintenance will be delivered through a national mobile engineering team. Around 40 staff will transfer to the new supplier under TUPE and will undertake additional training. A single dedicated account manager will work across all sites and services.
The operation will be supported by the Incentive QAS helpdesk, which will provide the client with live asset information, details on all statutory compliance and planned maintenance.
David Baker, property director at Link Asset Services, commented:
“Our choice of FM partner is extremely important to us as we rely on them for the smooth and safe running of our buildings which directly impacts our employees. Incentive demonstrated not only the right skills and experience but also the right mindset to deliver exactly what we wanted.”