Dollar Financial UK – The Money Shop

Dollar Financial UK – The Money Shop

Dollar Financial UK, Britain’s second largest consumer lender whose brands include The Money Shop and the high-end pawnbrokers Suttons & Robertsons, provides short term loans, pawnbroking and gold buying services to consumers via a network of over 250 stores across the UK.

Contract Overview

Dollar UK had previously managed its substantial portfolio of stores and office buildings internally, however following a strategic review of their global property management services the company decided to appoint Incentive FM as their outsourcing partner of choice, enabling Dollar Financial UK to concentrate on its core business of providing consumer finance whilst benefiting from an enhanced service and improved efficiencies through self-delivery and procurement leverage.

Securing a significant three-year contract with Dollar Financial UK, Incentive FM is proud to be providing a full range of facilities management, security and maintenance services across Dollar Financial UK’s corporate offices and high street stores.

The Scenario

Incentive FM’s remit comprises of property and estate management, building maintenance and security services covering in excess of 250 branches of The Money Shop and Suttons & Robertsons, as well as two corporate offices in Nottingham and a further office premises in Bicester. Incentive FM also provides dedicated reception services at the three office sites.

The Solution

Having a clear understanding of a client’s objectives and vision is imperative to ensuring a successful and trusted partnership – the Incentive Goal!  As such, Incentive FM invested a significant amount of time, working with key members of the Dollar Financial UK team to fully appreciate the business drivers, challenges and overall strategy in order to devise an outsourcing solution that would meet all the business needs.

Following a successful Tupe process and seamless transition of service, the contract is now well-underway and the desired cost efficiencies and service improvements are already being realised.

Stuart Howard, CEO at Dollar UK, said:

“This is a strategic decision, made by the Board, to ensure we can run our offices and estate under expert management via a client company that fits well with our ethos and values. This allows us to concentrate on our central business functions, whilst benefitting from the service Incentive FM can deliver.”

Martin Reed, Managing Director at Incentive FM Group, said:

“Incentive FM is unrivalled in its ability provide world-class services right across the facilities management spectrum. We look forwarded to delivering exceptional results for Dollar UK and to developing a long and trusted partner relationship.”

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