Category Archives: New Contract

SWC prescribed for LloydsPharmacy contract

SWC prescribed for LloydsPharmacy contract

Specialist Window Cleaning (SWC), the window cleaning arm of Incentive FM Group, has added one of the UK’s leading pharmacists to its growing client portfolio.

LloydsPharmacy has awarded SWC a significant two-year cleaning contract, which will see the well-established window cleaning solutions business providing internal & external window cleaning, fascia and signage cleans, as well as adhoc reactive call outs to over 1,000 LloydsPharmacy sites across the UK after a delayed start during lockdown.

Commenting on the contract award, Chris Thomas, Commercial Director of SWC, said:

 “It’s been a testing year for the window cleaning sector, and we have had to provide creative and flexible solutions for our clients to adapt to the unprecedented current conditions. Winning the LloydsPharmacy contract really pays tribute to the hard work of our teams on the ground. To work with such an established household name and provide a service that aligns with their trusted customer experience, is something we take immense pride in as a business and we are proud to partner with them.”

SWC specialises in high-level, cradle and rope access window cleaning providing window cleaning solutions to many of the UK’s most recognisable retailers, including Pizza Express, and employs more than 70 cleaning staff across the country.

Incentive FM win Wembley Contract

Incentive FM win Wembley Contract

Incentive FM has been awarded a three year contract to manage the soft services across the 118,000 sq ft Wembley Central Shopping Centre. The Centre which includes 25 retail units, three residential blocks, and a car park, required an industry-leading approach to critical facilities management in order to deliver responsive and cost effective services.

Glenn Wilson, Director – Retail & Distribution, at Incentive FM, said:

“It’s fantastic news for us, and is testament to our approach to sustainable solutions in facilities management. Our specialist is now leading a team of 11 across the site, and we’re proud to call Wembley Central a partner, not just a client. After winning the contract, we mobilised the operation in just ten days, which is no easy task in the current climate. We’re looking forward to delivering industry-leading solutions for the next three years and beyond.”

One of the first tasks for Incentive FM was to upgrade security infrastructure to a digital platform and embed sustainable cleaning and security protocols across the sites. The series of upgrades were key to Incentive FM winning the contract supplied by the Centre’s property managers, Fidum Property Management.

Simon Marshall, Director at Fidum, said:

“Incentive FM have a strong reputation for innovation and sustainable solutions in facilities management. We wanted to up our game to that regard, and Incentive FM have already started to deliver. It’s fantastic to partner with such a well-respected market-leader, and it’ll no doubt enhance our customer experience, and streamline operations for those working across the site.”

Incentive FM will continue to implement the latest innovative security and cleaning systems across the 118,000 square foot site, with high spec innovative equipment provided for the various teams involved in the busy operation. Updating and bolstering the security and surveillance of the vicinity is a key priority for Incentive FM and has already begun.

Incentive lands five shopping centre deals

Incentive lands five shopping centre deals

British Land, one of the largest property development and investment companies in the UK, has awarded Incentive FM three new shopping centre contracts and renewed a further two more contracts at sites across the UK.

Leading facilities management specialist Incentive FM has been awarded contracts to provide a range of soft facilities services for Ealing Broadway in London, Beaumont Shopping Centre in Leicester, and Crown Wharf Retail Park in Walsall.  British Land has also renewed Incentive’s contracts to provide similar services at Whiteley Shopping Centre in Hampshire and the Old Market in Hereford.

Under the terms of the 3-year deal for each site, Incentive FM will be responsible for ensuring the centres are Secure, Safe, and Clean as well as providing world class customer services, front of house, and car park services. Over 110 staff will be mobilized across all five locations where the teams will be using the latest equipment, technology, and other systems coupled with best in class development training to develop and enhance the quality of service delivery.

Richard Nield, Head of Retail Operations at British Land, said:

“The successful relationship we have built up with Incentive at Whiteley and Old Market Shopping Centres, along with other retail locations over the last three years made them an obvious choice to award three more contracts. They were undoubtedly our preferred partners of choice for this contract.”

Glenn Wilson, Operations Director at Incentive FM, said:

“We look forward to continuing to support British Land with our added value and partnership approach. Our portfolio of shopping centres and retail parks now stretches the length and breadth of the country from Inverness Shopping Park in Scotland to Drakes Circus, Plymouth in the South, bringing us to over 40 sites in the UK.”

Some text mentioned has been taken from IFM
One Canada Square

One Canada Square

At One Canada Square we are responsible for the cleaning of all common areas, washrooms and lift lobbies across all 50 floors of the 770 ft
multi-tenanted building. This includes responsibility for the lobby which is 36 feet (11m) high and clad in 90,000 square feet (8,000 m2) of marble and has a restaurant and bar. Other services include all waste segregation for the building tenants plus secure shredding.

A team of 40+ full time employees operate 24/7 to ensure that the 10,000 people who work in the building, along with members of the general public that have access to the ground floor, foyer area and basement levels, can enjoy a clean and safe environment. The team on site include a dedicated periodic team which will provide ongoing specialist cleaning to specific areas.

In addition to the landlord demise contract we also provide a range of cleaning services for the Canary Wharf Group head office which is located in the building.

The Contract
• Commenced service delivery November 2019 for 3 years.
• Contract Value £4m.
• No. of Employees 40+.
• Cleaning, Periodic Cleaning, Washroom Hygiene, Waste Management.

Incentive Awarded Prestigious contract

Incentive Awarded Prestigious contract

Incentive QAS has been awarded a three-year contract by a leading property management company to provide a full range of cleaning services at Birmingham’s 55 Colmore Row office space.

Under the terms of the agreement, Incentive QAS will professionally clean all communal areas across the Grade 2 listed building, as well as providing washroom services, consumables supply, periodic cleaning and pest control. The company will deploy its bespoke LEVIY contract management system at the facility, to deliver a streamlined service, as well as investing in specialist floor cleaning machines, pressure washers and a sweeper for the car park.

As part of the deal, SWC, Incentive QAS’ sister company, will provide quarterly window cleaning via abseiling and MEWP (Mobile Elevated Working Platform), whilst delivering other services as required.

Incentive QAS stood out during a competitive tender process due to its commitment to innovation and strategic decision making, including switching the time of the core cleaning in order to maximise efficiency and reduce disruption. Incentive QAS recruited a new six-strong team from day one with each member of staff receiving comprehensive training, support and branded uniforms.

David Brown, Commercial Director at Incentive QAS, said:

“This is a significant win for our business that further strengthens our presence in the flourishing city of Birmingham, as well as underlining our position as the industry leader. We carefully analyse the needs of our clients in order to create bespoke solutions that not only deliver a superior service but also value for money.”

Incentive FM bags three-centre retail deal with British Land

Incentive FM bags three-centre retail deal with British Land

Incentive Facilities Management has expanded its retail portfolio after securing a three-year contract with property development and investment company British Land to provide services at three shopping parks.

Under the terms of the agreement, Incentive FM will deliver a range of specialist solutions at Broughton Shopping Park near Chester (cleaning and security), Mostyn Champneys in Llandudno (cleaning) and Queens Shopping Park in Stafford (cleaning). The three locations measure a combined 750,000 square foot, accommodate 4,000 cars, and are visited by more than 19 million visitors each year.

Incentive FM was awarded the contract following a competitive benchmarking exercise and will welcome 21 new colleagues to the business under TUPE regulations, who will each benefit from the company’s dedicated induction and training programmes.

The agreement further strengthens the relationship between the two companies, who have worked successfully together for over eight years.

 

Source: FMJ

The Nottingham Building Society Renews Contract With Incentive FM

The Nottingham Building Society Renews Contract With Incentive FM

Nottingham Building Society (NBS) has renewed its contract with Incentive FM for a further 3-year term which includes the remit to include its recently expanded network. The deal is worth in excess of £4 million and builds on a 16-year partnership that has consistently delivered high standards and improved efficiencies.

Under the new contract Incentive FM, one of the UK’s leading independent facilities management companies, will continue to handle the facilities management for all NBS locations, constituting over 68 buildings located in Nottinghamshire, Leicestershire, Derbyshire, Cambridgeshire, Hertfordshire, Lincolnshire, Northamptonshire, Norfolk, Staffordshire and South Yorkshire.

The fully integrated solution includes all cleaning, security, M&E, building fabrication and maintenance services. In addition, Incentive FM will support all health and safety, fire safety, and water safety requirements across the portfolio. The operation will continue to be supported by a web hosted CAFM help desk system (Concept Evolution) to enable all personnel access to information about asset management and service requirements to further improve communication flows.

Tim Neal, Premises & Facilities Manager at NBS, said:

“It is important that our building portfolio is efficiently managed, creating a good environment for both our staff and customers. Over the past 16 years Incentive FM has proven that they not only understand the importance of this but also have the skills and knowledge to achieve it to support our ongoing growth.”

Glenn Wilson, Operations Director at Incentive Facilities FM, said:

“This contract renewal and extension demonstrates our ability to form long term relationships, delivering ongoing improvements and driving up standards.”

Link Asset Services choose Incentive QAS

Link Asset Services choose Incentive QAS

Link Asset Services has awarded a three-year contract to Incentive FM Group to provide a range of facilities services across its UK estate.

The contract, worth in excess of £1m, follows a competitive tender which focused on the need for strong, responsive management and a personal service.

Service delivery will be led by the group’s specialist cleaning company, Incentive QAS, in collaboration with Incentive Tec, the building services specialist. They will provide a bespoke response that includes responsibility for all mechanical and engineering aspects and cleaning of the estate. Other services within the contract scope include security monitoring, washrooms, pest control, window cleaning and consumable supplies.

Incentive says that dedicated cleaning teams will be assigned at each of six UK sites, and both planned and reactive maintenance will be delivered through a national mobile engineering team. Around 40 staff will transfer to the new supplier under TUPE and will undertake additional training. A single dedicated account manager will work across all sites and services.

The operation will be supported by the Incentive QAS helpdesk, which will provide the client with live asset information, details on all statutory compliance and planned maintenance.

David Baker, property director at Link Asset Services, commented:

“Our choice of FM partner is extremely important to us as we rely on them for the smooth and safe running of our buildings which directly impacts our employees. Incentive demonstrated not only the right skills and experience but also the right mindset to deliver exactly what we wanted.”

IFM Net

Incentive Tec lands Bristol students deal

Incentive Tec lands Bristol students deal

Incentive Tec, the building services business within Incentive FM Group, has been appointed on a new development of student accommodation in Dean Street, Bristol.

The company will be working closely with the main contractor, construction business WRW, on the 12-month project.

The multi-million pound development will include 225 bedroom spaces arranged in self-contained cluster flats, together with ground floor units comprising a cafe, office, and gym, as well as ancillary facilities including communal study space, cycle parking and a shared garden.

Incentive Tec will be responsible for the design and installation of all the mechanical and electrical aspects of the accommodation, including CCTV, door access, fire alarms, smoke vents, sprinklers and air conditioning. The remit also includes all plumbing and heating requirements.

The deal follows a recent installation and maintenance appointment in Somerset.

IFM Net

Incentive FM wins Shrewsbury shopping centres contract

Incentive FM wins Shrewsbury shopping centres contract

Incentive FM has been awarded a three-year contract to provide the services at the Charles Darwin, Pride Hill and Riverside Shopping Centres.

The London-based firm will deliver all security, cleaning, mechanical, electrical and building fabric services, operating seven days a week.

Incentive FM has been awarded the contract by managing agents Montagu Evans. The deal builds on the existing relationship between the two companies, with Incentive FM already responsible for services at St Nicholas Shopping Centre in Sutton and Friars Square in Aylesbury.

John Prestwich, from Montagu Evans, said:

“Incentive FM has proven that they can successfully manage services at high footfall retail locations across the UK and deliver a secure, clean and safe environment with a clear focus on delivering high levels of customer services. The company’s culture and passion for its people echoes our own and so they are a great partner for us.”

Glenn Wilson, operations director at Incentive FM, added:

“Our expertise and ability to self-deliver a full range of services enables us to provide an efficient, flexible and transparent solution that is easily managed. When this is combined with our close and open relationship with Montagu Evans, the result is a service that is great for the client, the retailer, their staff and their customers.”

SWC awarded a further two-year contract extension with Pizza Express

SWC awarded a further two-year contract extension with Pizza Express

Four years into its relationship, this renewal further strengthens their relationship and is the third time that the contract has been extended. Under the terms of the agreement, SWC will continue to provide weekly window cleaning at 438 of the company’s restaurants across the country.

Since SWC started working with the company in 2014, it has focused on ensuring that the restaurants within the contract are maintained to a high standard whilst also keeping disruption to the minimum. This includes reacting quickly to any issues and delivering an efficient weekly service.

Guy Croot at Pizza Express, said:

“SWC has impressed us with their professional, proficient and quality service over the past four years. It is extremely important to us that our restaurants look clean and presentable at all times. We look forward to continuing to develop our relationship with SWC.”

Chris Thomas, Commercial Director at SWC, said:

“This contract extension is testament to the hard work of our team and our ability to provide a high-quality service on a national scale. We are confident that our specialist expertise will enable us to continue to deliver services at the standard they expect.”

Incentive FM Go live with Shrewsbury Shopping Centre Contract

Incentive FM Go live with Shrewsbury Shopping Centre Contract

Incentive FM, the leading independent facilities management company, has been awarded a three-year contract by managing agents Montagu Evans, to provide a TFM solution at three shopping centres in Shrewsbury. The deal, worth in excess of  £3 million over 3 years, builds on the existing relationship between the two companies, with Incentive FM already responsible for services at St Nicholas Shopping Centre in Sutton and Friars Square in Aylesbury.

The Charles Darwin, Pride Hill and Riverside Shopping Centres are in adjoining sites in the town and have a large range of high street shops and restaurants. Under the terms of the contract, Incentive FM will self-deliver all Security, Cleaning and MEBF (mechanical, electrical and building fabric) services, operating seven days a week.

Here’s Incentive FM’s Operations Director Glenn Wilson & Regional Manager Steve Alderson on day one at the new Shrewsbury Shopping Centres contract with the Cleaning and Security Supervisors, Patrick Lowe and Andy Hayes.