Category Archives: Incentive QAS Cleaning

The Howard Centre contract win

The Howard Centre contract win

We have been awarded a three year dual service contract by Savills. Located at The Howard Centre in Welwyn Garden city.

The deal is worth more than £1.5m and brings together two of our teams Incentive Lynx and Incentive QAS.

The Howard Centre is situated in the heart of the town centre. It attracts around 8m visitors a year. The centre provides 230,000 sq ft of space set across two levels, with tenants such as Marks & Spencer, Boots and Next.

We will provide a manager responsible for 10 security guards and seven cleaners, providing an efficient, integrated approach.

Shaun Wall, manager at The Howard Centre, said:

“Incentive FM Group not only has the right expertise and skills to support us, but they also share our commitment to developing their people. This like-minded approach was key in our decision to award them this contract.”

Incentive Awarded Prestigious contract

Incentive Awarded Prestigious contract

Incentive QAS has been awarded a three-year contract by a leading property management company to provide a full range of cleaning services at Birmingham’s 55 Colmore Row office space.

Under the terms of the agreement, Incentive QAS will professionally clean all communal areas across the Grade 2 listed building, as well as providing washroom services, consumables supply, periodic cleaning and pest control. The company will deploy its bespoke LEVIY contract management system at the facility, to deliver a streamlined service, as well as investing in specialist floor cleaning machines, pressure washers and a sweeper for the car park.

As part of the deal, SWC, Incentive QAS’ sister company, will provide quarterly window cleaning via abseiling and MEWP (Mobile Elevated Working Platform), whilst delivering other services as required.

Incentive QAS stood out during a competitive tender process due to its commitment to innovation and strategic decision making, including switching the time of the core cleaning in order to maximise efficiency and reduce disruption. Incentive QAS recruited a new six-strong team from day one with each member of staff receiving comprehensive training, support and branded uniforms.

David Brown, Commercial Director at Incentive QAS, said:

“This is a significant win for our business that further strengthens our presence in the flourishing city of Birmingham, as well as underlining our position as the industry leader. We carefully analyse the needs of our clients in order to create bespoke solutions that not only deliver a superior service but also value for money.”

Jamie Wright Cleaning Up

Jamie Wright Cleaning Up

Growing Up
I suppose it is fair to say that cleaning is in my blood. When I was 10 years old my dad set up his cleaning business in our kitchen at home and woe betide us if we didn’t answer the phone professionally saying. “Hello, Quality Assured Services, how can I help you?” As I got older, in the school holidays I was roped in to help with telemarketing and after a short ‘rebellion’ when I worked in banking, I was back in the family firm when I was 20 learning the business from the ground up.

All Change
In 2009 Dad sold the business to Incentive FM Group, the UK’s leading independent facilities management company, that was looking to extend the range of services it could self-deliver. This introduced me to a new corporate world and I was lucky to be able to spend time in different areas of the business gaining valuable insight into the broader world of FM and most importantly, how cleaning best fitted into the equation.

I became Managing Director at Incentive QAS in 2016 by which time I felt I had really earned my stripes. Anyone who knows the senior team at IFM Group will know that I wasn’t a shoe in for the role because of my dad, in fact I had to work harder to prove my worth. Although little did I know that it was now that the hard work would really begin!

View from the Top
Let’s just fast forward for a moment to the present day where our turnover has trebled in the last three years. Has it been easy? No. Has it been fun? Absolutely.

So how did we do it?
The most obvious thing, but possibly the hardest, was that we had to retain and increase the contracts we already had. We did lose a couple as unfortunately we operate in a very price sensitive market and often clients think that the grass is greener elsewhere. In 2016, just after I took over as MD, our two largest contracts were up for re-tender. This was a worrying time as both contracts equated to almost half our turnover and they were crucial to our business. Luckily, we were able to not only retain them both but also increase our remit substantially, which gave us both the confidence and a strong foundation from which to move forward.

We recruited a Commercial Director and implemented a proper sales strategy for the first time. This involved taking grown up decisions to walk away from some long-standing contracts that just weren’t profitable. We also stopped cold calling and basically bidding on absolutely everything that was out there. Instead we sat down and worked out what we were good at which was quality service, so we took the decision to focus on high end buildings and locations, particularly in London. Our ongoing partnership with managing agents and large prestigious properties proved to be a good reference point.

We also looked at broadening the range of services we offer to include specialist cleaning and started to introduce more technology and eco products. The Group also acquired two successful window cleaning companies – SWC and ARL – which were integrated giving us another string to our bow.

Of course, as with every business, getting the right people on board was important but getting them to work as a team was more important. In our sector the senior managers tend to be seconded to specific buildings and/or locations, therefore operating in silos. They rarely see anyone other than their direct line manager, so we implemented regular get togethers, both for training and for social events and have encouraged the team to share problems and successes and learn from each other. This has been incredibly successful and completely changed the way we operate. It also supports our approach to employee engagement which follows that of the IFM Group in embracing “freedom within a framework” which is designed to empower our people.

Moving Forward
This year we have a number of great opportunities in the pipeline with both new and existing clients. We have set ourselves ambitious targets and are committed to meeting them. We are also aware that traditionally cleaning has been viewed as the poor relation in the FM World – often provided just as a bolt on to the main event. We are determined to change this perception.

Incentive QAS is the contract cleaning arm of the Incentive FM Group, with annual sales in excess of £18 million and employing 800 staff around the country.

Incentive QAS reach finals in European Cleaning & Hygiene Awards

Incentive QAS reach finals in European Cleaning & Hygiene Awards

Thrilled to announce Incentive QAS have been shortlisted for the European Cleaning & Hygiene Awards taking place in Berlin this year fantastic work by our dedicated teams!

Conformation from Environment Media

Congratulations on making the shortlist for the European Cleaning & Hygiene Awards 2018. We are looking forward to welcoming you to Berlin next month.

We’re keen to spread to word on your achievements and throughout October we are posting content on our Twitter channel to shine a spotlight on all our finalists. It would be great, if you have your own social media channels, if you could also post about your finalist status. We have a dedicated hashtag #ECHAwards18 and you can tag us @ECH_Awards and we’ll retweet your post.

Link Asset Services choose Incentive QAS

Link Asset Services choose Incentive QAS

Link Asset Services has awarded a three-year contract to Incentive FM Group to provide a range of facilities services across its UK estate.

The contract, worth in excess of £1m, follows a competitive tender which focused on the need for strong, responsive management and a personal service.

Service delivery will be led by the group’s specialist cleaning company, Incentive QAS, in collaboration with Incentive Tec, the building services specialist. They will provide a bespoke response that includes responsibility for all mechanical and engineering aspects and cleaning of the estate. Other services within the contract scope include security monitoring, washrooms, pest control, window cleaning and consumable supplies.

Incentive says that dedicated cleaning teams will be assigned at each of six UK sites, and both planned and reactive maintenance will be delivered through a national mobile engineering team. Around 40 staff will transfer to the new supplier under TUPE and will undertake additional training. A single dedicated account manager will work across all sites and services.

The operation will be supported by the Incentive QAS helpdesk, which will provide the client with live asset information, details on all statutory compliance and planned maintenance.

David Baker, property director at Link Asset Services, commented:

“Our choice of FM partner is extremely important to us as we rely on them for the smooth and safe running of our buildings which directly impacts our employees. Incentive demonstrated not only the right skills and experience but also the right mindset to deliver exactly what we wanted.”


Incentive QAS Managers Forum

Incentive QAS Managers Forum

On this lovely Hot Wednesday we had our second Incentive QAS managers forum followed by a lovely BBQ in the Garden. We are so proud to launch our very own Basic Skills Training which was developed in-house by Operations Support Manager Carolina Costa. The training covers 10 modules on cleaning from chemical competence to Toilet cleaning. We had a 2 hours session on train the trainer and also a quick training on our new induction training booklet. In the afternoon a brilliant BBQ was cooked by our master chef, MD, Jamie Wright followed by a quick word from Chief Executive Martin Reed. It was certainly a productive day for all and it was nice to enjoy summer in its best.

Incentive QAS take on  Rough Runner Obstacle race

Incentive QAS take on Rough Runner Obstacle race

The Incentive QAS team tackled this years Rough Runner 5K obstacle race on Clapham Common on the 17th September. The ten participants undertook a 5km run along with 10 ‘gameshow inspired’ obstacles, including hang tough and the travelator from TV’s Gladiators.

This was completed to raise funds for two young boys with cerebral palsy, Aiden Thomas and Thomas Reddington – their stories are detailed below.

Their JustGiving page is still open until 30th September, so if you think seeing Jamie Wright fall face first in to a pool of muddy water is funny, please visit the link and place a donation to this very worthy cause.


The volunteers (victims?) taking part are:

Jamie Wright (aka Jumping Jay) Gareth Thomas (aka Turbo Thomas)
Nick Shead (aka Speedy Sheady) Laura Saunders (aka Leaping Laur)
Emily Cunnane (aka Pocket Rocket) Charlotte Powell (aka Rainbow Dash)
Mark Yull (aka the Musc-Yull Man) Daniel Restrepo (aka Daniel San)
Tim Linsell (aka Tiger Tim) Ivan Cueva (aka Iron-Man Ivan)

The reason we have all signed up to endure this gruelling test of strength and stamina wass to raise funds for two exceptionally brave and determined boys with Cerebral Palsy, Aiden Thomas and Thomas Reddington – their stories are highlighted below and on our JustGiving Page

We appreciate you must receive numerous requests for fundraising donations on a regular basis, so any support you can provide will be gratefully received on our just giving page here:

JustGiving Page

There are many that choose not to embark on events such as Rough Runner.  Aiden and Thomas don’t have that choice, which is why we are running for them.

Please help us help them.


By Jamie Wright


Thomas is my best mate.

We go to the football together, he takes the micky out of me, he makes me laugh all the time and he is the life and soul of any social gathering.

Thomas is 7 and he has Spastic Quadriplegia, which is a form of Cerebral Palsy that affects both his upper and lower limbs.

Thomas can’t stand or walk, he has a manual wheelchair, which he is super fast in and is continually improving his mobility through it’s use.  Daily use aids this improvement and he regularly attends Whizz Kids Wheel Chair lessons – where more often than not you can find him at the front of the class telling all the other kids what to do!

Thomas’ disability brings many challenges for him. The smallest of day to day tasks that most of us take for granted, such as brushing our teeth or having a shower are extremely difficult for Thomas – neither of which he can currently do independently.

I want Thomas to live as full and as independent a life as he possibly can and this means that he needs a home environment that is fully adapted to meet all of his complex needs as well as regular visits to Whizz Kids and physiotherapy sessions.

Thomas is a fantastic human being, my best mate, and he deserves to live as full a life as possible.


By Gareth Thomas


Aiden was born ten weeks prematurely along with his twin brother, Owen on 1 January 2010.  Both boys spent 8 weeks in neonatal intensive and special care before being allowed home.

At around 8 months we started to notice that Aiden wasn’t hitting his milestones and was struggling to keep up with Owen.

At a routine yearly check-up we were told by his paediatrician that Aiden had Cerebral Palsy and that he would be a wheelchair user.  Aiden was diagnosed with Spastic Diplegia which means that his brain wasn’t sending signals to the muscles in his legs and right arm correctly and causing them to be stiff and stopped him using them properly.

Following an operation called Selective Dorsal Rhizotomy (SDR) undertaken in St Louis Missouri in 2012 it was predicted that with intense physiotherapy, Aiden would become an independent walker in all environments.

My wife, Vicky and I were naturally over the moon and Aiden continues to progress well, however, he has to attend weekly 2-hour physio sessions every Saturday and also weeklong blocks of physio every school holidays, which are all funded personally.

We have now used all of the money we have previously raised and are having to start fundraising again to ensure that we can continue to give Aiden every opportunity to fulfill his potential, lead a full life and grow up being able to do the same things as his twin brother.

See how Jamie got on!

Orangebox appoints Incentive QAS

Orangebox appoints Incentive QAS

Incentive QAS, the specialist cleaning arm of Incentive FM Group, has been awarded a contract to provide cleaning services for Orangebox, an innovative design company that delivers flexible workplace solutions for forward thinking organisations. It follows a competitive tender.

Under the terms of the agreement, Incentive QAS will be responsible for the daily cleaning of Orangebox’s new smart working environment in Clerkenwell which displays a wide range of its furniture and concepts to potential customers. The space is also used for events during the evenings and as a hot-desk area for the company’s sales representatives throughout the day.

The new building spans five floors and will see Incentive QAS providing an early morning daily cleaning team who will also supply washroom services, periodic deep cleaning, and window cleaning.

Liz Walker, marketing manager at Orangebox, said:

This new showroom is a focal point for our staff and clients and plays a crucial role in driving new business. Therefore it is vital that it is kept exceptionally clean and presentable at all times and we believe that Incentive QAS has the skills and commitment to deliver this.”

Jamie Wright, managing director at Incentive QAS, said: “

This is a prestigious, high specification building and our dedicated cleaning team will ensure that highest standards are maintained. Our experience in working in high footfall environments such as shopping centres means we have the knowledge and processes that will ensure that the showroom is pristine every day.”




Incentive FM Group Wins £2M Angel Central Deal

Incentive FM Group Wins £2M Angel Central Deal

Incentive FM has been awarded a £2 million, three-year contract to provide security and cleaning at Angel Central Shopping Centre in Islington, London.

Under the conditions of the agreement, which was awarded by property company CBRE, Incentive FM will be responsible for all cleaning and security at the 150,000 square foot open-air shopping centre, which also has a late-night music venue and a number of restaurants.

A team of six cleaners will operate seven days a week from 5am-11pm to deliver cleaning services and the 12-strong security team will operate 24/7 providing manned guarding and management of the security control room. Key security challenges include the fact that this is an open scheme centre with three different entrances on Liverpool Road, Upper Street and Park Street and the O2 Academy attracts a late-night crowd.

Incentive FM Group Strengthens Window Cleaning Portfolio with Acquisition

Incentive FM Group Strengthens Window Cleaning Portfolio with Acquisition

Leading independent facilities services organisation Incentive FM Group has acquired ARL Support Services, a specialist company providing window-cleaning services to many of the UK’s most recognisable retailers located on the high street or within retail parks. The acquisition will further strengthen the Group’s portfolio of world-class cleaning services and solutions.

The strategic acquisition will see ARL Support Services complementing and working closely with SWC, which makes up part of Incentive QAS, the Group’s specialist cleaning company. By taking on the 30-strong skilled mobile workforce, Incentive FM Group can now provide customers with a complete range of window cleaning services, from low to high level. This incorporates the use of cradles, abseiling, platforms, ladders and the reach and wash system.

ARL Support Services’ senior management team, including joint owners Adam Littlejohn and Ben Steele, will be joining Incentive FM Group, with all employees reporting to Jamie Wright, Managing Director of Incentive QAS. The business will continue to operate as ARL and will carry on providing services to existing customers, including Pizza Express, Matalan, Zizzi and Pets at Home.

Martin Reed, Managing Director at Incentive FM Group, said:

We were looking for a business that complemented our existing window cleaning services. Not only does ARL complete the skills matrix, it has the geographical spread to support our clients. Fulfilling the needs of our customers is our top priority and this move enables us to offer our customers a complete service at the best price. The experience of the ARL Support Services team will help us to expand in the retail sector and their skill base will prove invaluable moving forward.

Adam Littlejohn, ARL Support Services, said:

Incentive FM Group’s strong customer base and firmly established facilities management solutions means our existing customers can benefit from a broader range of services, whilst our staff will benefit from more opportunities for career development. Our window cleaning skillset means that we will become a valuable part of the Incentive FM Group and we are very excited to maximise the opportunities this brings.


The Facilities Show 2016

The Facilities Show 2016

Some great fun at our stand at The Facilities Show at Excel this week seeing plenty of clients and friends taking part in the window cleaning challenge. #beattheshiner

Incentive QAS – Annual Away Day!

Incentive QAS – Annual Away Day!

On Friday 13th May, Incentive QAS held their inaugural senior management annual away day.  The objective of the day was ‘to reflect on the past year, plan for the future and celebrate our successes’.

The morning session was held up on level 33 at 110 Bishopsgate, where the team (Wayne Parsonage, Nick Shed, Lee Douglas, Ross Campbell, Mark Yull, Emily Cunnane and Jamie Wright) mind mapped solutions to the current challenges they face.  This also included lengthy discussion on how the Incentive QAS business can best grow sustainably whilst maintaining our personal touch, both with customers and staff.

Jamie Wright also took this opportunity to discuss the new company Vision – to have clients who love working with us and staff who love working for us – and how the team will collectively achieve this in their day to day operations.

This was followed by a Hamksmoor lunch to celebrate a successful year that has seen the business grow by circa 45%, a fantastic achievement that the team are proud of and a stylish celebration was well deserved.

After lunch a team building exercise at Junk Yard golf in Brick Lane was embarked upon.  Two teams played 9 holes of mini golf on courses which were made entirely out of reclaimed refuse.  Obstacles included Jacuzzi’s, speed boats, old gym equipment, a slide and a tea set.  The individual prize was won by Wayne Parsonage.  The fact Wayne managed to win despite playing with a broken rib says volumes about the overall standard!

“Celebrating success and taking time away from the day to day operations is essential in building a true team spirit.  The Incentive QAS team are fully engaged in helping the business be successful, something very close to my heart that I am extremely proud of – so a day like today is thoroughly deserved and a great way to launch in to the new financial year.”

Jamie Wright