Category Archives: Incentive Lynx Security

The Howard Centre contract win

The Howard Centre contract win

We have been awarded a three year dual service contract by Savills. Located at The Howard Centre in Welwyn Garden city.

The deal is worth more than £1.5m and brings together two of our teams Incentive Lynx and Incentive QAS.

The Howard Centre is situated in the heart of the town centre. It attracts around 8m visitors a year. The centre provides 230,000 sq ft of space set across two levels, with tenants such as Marks & Spencer, Boots and Next.

We will provide a manager responsible for 10 security guards and seven cleaners, providing an efficient, integrated approach.

Shaun Wall, manager at The Howard Centre, said:

“Incentive FM Group not only has the right expertise and skills to support us, but they also share our commitment to developing their people. This like-minded approach was key in our decision to award them this contract.”

Incentive Lynx announces internal promotion

Incentive Lynx announces internal promotion

Incentive Lynx, the security arm of the UK’s Incentive FM Group, has appointed Jaime de Gouveia as Business Development Manager.

Jaime has been with the company for more than eight years after initially joining as a site-based Security Officer and later being promoted to Security Manager. He previously worked at Central Saint Giles and MidCity Place in Holborn.

Announcing the appointment, Stephen Waud, Incentive Lynx’s managing director, said:

“The role of Business Development Manager will become increasingly important to our organisation as we look to further grow our client portfolio. Jaime has fantastic understanding of the Incentive Lynx model of delivering industry-leading security services which made him the perfect candidate for the position.”

Jaime added:

“I am extremely proud to have been given this promotion and I cannot wait to play a key role in the company’s ongoing growth and success.”

Lynx supports Police training at the Leadenhall

Lynx supports Police training at the Leadenhall

Incentive Lynx, has played a vital role in an important anti-terrorism training exercise conducted by the Met Police and the City of London Police. The security specialist welcomed the two forces to The Leadenhall Building to carry out the practice mission involving multiple hostages and casualties.

More than 200 participants took part in the exercise, including police, the Incentive Lynx on-site team members – who were tested on how they would react during an emergency situation – and the people who played the hostages and casualties. There were around 40 fire arms officers involved along with their trainers from SCO19 (Specialist Firearms Command).

Incentive Lynx has delivered a bespoke 24/7 front of house security solution at The Leadenhall Building since 2015. A team of 40 security officers are tasked with providing an exceptional guest experience in conjunction with a safe and secure environment. They are on hand to welcome and assist any workers and visitors arriving at the 224-metre tall building, as well as patrolling the boundaries of the building, which is home to a wide number of the UK’s leading businesses.

Stephen Waud, Managing Director of Incentive Lynx, said: “We are extremely proud to help both forces come together and take part in this vital training exercise, which is designed to ensure the safety of all those people who live and work in London, as well as the millions of tourists that visit each year. Our officers assisted with the treating of casualties and keeping the building, its occupants and the public safe – it was a valuable experience.”

Incentive Lynx Launches ‘Elite’ Team

Incentive Lynx Launches ‘Elite’ Team

Incentive Lynx, the security specialist arm within Incentive FM Group, has set up a dedicated team of ‘relief cover guards’ to ensure that the security and service provided by its core teams is never compromised when someone is off sick or on holiday. The Incentive Lynx Elites has been formed in recognition of the importance of providing high quality cover and follows discussions with key clients.

Each member of the team will be fully inducted and trained on the specific sites that they cover. They are CCTV and DS licensed and will undertake extensive training to include: IOSH; 3-day first aid; World Host service; conflict resolution; ACT counter terrorism awareness; and fire warden training. All site training will be refreshed every four months.

A premium uniform will be provided to ensure that they fit into any corporate environment and can slip seamlessly into any of the teams. They will be stationed at strategic locations across London on a daily basis to ensure a quick response to any gaps that may occur in the core teams.

Stephen Waud, Managing Director at Incentive Lynx, said:

The ability to provide seamless, high quality cover is a key challenge for security companies and a top concern for clients. The Incentive Lynx Elites will ensure that the quality of our operations is maintained at all times, giving our clients full peace of mind.

Incentive Lynx appoint Conrad Dean

Incentive Lynx appoint Conrad Dean

Incentive Lynx Security, has appointed Conrad Dean as its new Managing Director. Conrad, pictured, joins the security contractor from Mitie’s Client Services division, where he also held the role of Managing Director. His previous positions include Customer Business Director at Johnson Controls and Operations Director at Vacherin. At London-based Incentive Lynx Security, Conrad will cover the company’s front of house services and technical security proposition.

He takes over from Craig Pickard, who steps down from his role at the end of September after 16 years. Craig will continue to work with the firm in a consultancy capacity.

Conrad said:

I’m very enthusiastic to have been given this opportunity to lead Incentive Lynx Security at such an important time. We are absolutely committed to further developing and expanding our portfolio of services in order to cement our position as a market leader. We will continue to pride ourselves on the high standards and fantastic value we offer to our customers.

And Martin Reed, Chief Executive at Incentive FM Group, said:

Conrad’s vast experience in recruiting and developing passionate staff that are focused on delivering exceptional customer service made him the outstanding candidate. Conrad will work with Sara Taylor, Deputy Managing Director, and the wider Incentive Lynx Security team to continue providing the first-class levels of security the business is renowned for. We would like to wish Craig all the best for the future and we thank him for the many years of service he has given our business.

Incentive FM Group Wins £2M Angel Central Deal

Incentive FM Group Wins £2M Angel Central Deal

Incentive FM has been awarded a £2 million, three-year contract to provide security and cleaning at Angel Central Shopping Centre in Islington, London.

Under the conditions of the agreement, which was awarded by property company CBRE, Incentive FM will be responsible for all cleaning and security at the 150,000 square foot open-air shopping centre, which also has a late-night music venue and a number of restaurants.

A team of six cleaners will operate seven days a week from 5am-11pm to deliver cleaning services and the 12-strong security team will operate 24/7 providing manned guarding and management of the security control room. Key security challenges include the fact that this is an open scheme centre with three different entrances on Liverpool Road, Upper Street and Park Street and the O2 Academy attracts a late-night crowd.

Incentive Lynx Security appoints to support Growth

Incentive Lynx Security appoints to support Growth

Incentive Lynx Security, part of Incentive FM Group, has made two senior appointments designed to support its growing portfolio whilst targeting its next phase of development.

Ryan Cox has been appointed as Associate Director – Operations, with a remit to support existing prestigious contracts such as The Kings Cross Development, 30 St Mary Axe, Paddington Central and The Leadenhall Building.  Ryan entered the private security industry in 2011 following a sixteen-year career with Kent Police. His most recent role was Head of Security at Covent Garden.

Paul Beard joins the company as Associate Director – Commercial and will be responsible for continuing to grow the business. He was previously the Strategic Business Development Manager for G4S Secure Solutions.

Commenting on the appointments Craig Pickard, Managing Director at Incentive Lynx Security, said:

As our business grows it is important that we have the right people in place so that we can continue to deliver excellent standards of service and add to our impressive customer list. Both Ryan and Paul bring with them strong skills and experience and will be a great addition to our existing team.”

Incentive Lynx employees recognised by British Land

Incentive Lynx employees recognised by British Land

Incentive Lynx Security, part of Incentive FM Group, has praised the efforts of two members of staff after they received an award from British Land. Charles Nyeko and Mohammed Hamza Dhimen were recognised for going the extra mile whilst working on location at Paddington Central.

Charles and Mohammed were both named as British Land’s quarterly award winners for putting their training and skills into action for everyone’s safety. Charles utilised his experience to calm a highly distressed woman until the emergency services arrived, whilst Mohammed acted promptly to extinguish a fire on an occupier’s floor, minimising damage.

Paddington Central is an 11-acre mixed-use development located in the heart of London. The campus consists of office buildings, a hotel and residential apartments. It is owned by British Land and managed by Broadgate Estates. There are currently 35 Incentive Lynx staff employed to undertake a variety of security related roles across Paddington Central including gatehouse, front of house, reception, loading bay, post room and campus control room.

Hanna Corney, Property Management Executive at British Land, said about the awards: “It’s inspiring to hear about so many people at our properties and developments going above and beyond to help us create Places People Prefer. We really appreciate the difference you make.”

I would like to congratulate both Charles and Mohammed for the recognition they have received for their quick actions. The Incentive Lynx team prides itself on its ability to deliver exceptional levels of service at all times

Craig Pickard, Managing Director at Incentive Lynx Security

Incentive Lynx secure contract with 30 St Mary Axe

Incentive Lynx secure contract with 30 St Mary Axe

Incentive Lynx Security has been awarded a three year contract worth in excess of £3 million to provide security services at 30 St Mary Axe, better known as The Gherkin. The contract commenced on 1st July 2015.

With 41 storeys, it is 591 ft tall and stands on the former site of the Baltic Exchange, which was extensively damaged in 1992 by the explosion of a bomb placed by the Provisional IRA in St Mary Axe, the street from which the tower takes its name.   30 St Mary Axe has become an iconic symbol of London and is one of the city’s most widely recognised examples of contemporary architecture.

Under the terms of the deal which was awarded by CBRE, the leading international real estate services firm, Incentive Lynx will take responsibility for the provision of security guarding services, including X ray screening and CCTV monitoring, at the iconic site in heart of the City of London. Thirty four existing staff will transfer across under TUPE.

Commenting on the contract win Craig Pickard, Managing Director at Incentive Lynx Security, said:

“This win now puts Incentive FM Group companies into four of the main towers in the City of London with Incentive QAS responsible for all landlord cleaning services at 110 Bishopsgate and City Point and Incentive Lynx providing all security services at The Leadenhall Building and now The Gherkin.”

Incentive Lynx Security triumph

Incentive Lynx Security triumph

Incentive Lynx Security, the security services arm of leading independent facilities management company Incentive FM Group, was named Employer of the Year at the Camden Business Awards last night (Tuesday 2nd June).

The company’s success is testimony to the hard work and dedication shown by our fantastic team, from top to bottom. We will continue to invest in our workforce to ensure they get the recognition and benefits they deserve.

Craig Pickard, Incentive Lynx Security Managing Director

The company was recognised for its performance against a range of criteria at its contract at Kings Cross within the London borough. This included flexible and/or family friendly working policies, environmentally friendly working practices, provision of the London Living Wage and a commitment to local recruitment. Incentive Lynx Security was also credited for demonstrating a commitment to investing in diversity, skills and well being of employees.

Incentive Lynx Security fought off tough competition from Unison, City West Cleaning, Illustrious Homes and Great Ormond Street Hospital to secure the title during the award ceremony held at the Rosewood Hotel in Holborn.

Crag Pickard, Managing Director, Incentive Lynx Security, said: “Incentive Lynx Security has established itself as a market leader, both winning and delivering on key contracts across the UK. The company’s success is testimony to the hard work and dedication shown by our fantastic team, from top to bottom. We will continue to invest in our workforce to ensure they get the recognition and benefits they deserve.”

Incentive Lynx announced as finalist

Incentive Lynx announced as finalist

Incentive Lynx Security, the security services arm of leading independent facilities management company Incentive FM Group, has been announced as a finalist in the Employer of the Year category in the Camden Business Awards.

The shortlisting of Incentive Lynx in this important category recognises the company’s performance against a range of criteria at its contract at Kings Cross within the London borough. The criteria include flexible and/or family friendly working policies, environmentally friendly working practices, provision of the London Living Wage and a commitment to local recruitment. Companies are also credited for demonstrating a commitment to investing in diversity, skills and well-being of employees.

The winner will be announced at an awards ceremony which will take place on Tuesday 2nd June at the Rosewood Hotel in Holborn.

Can we save the Security Industry from itself?

Can we save the Security Industry from itself?

…asks Incentive FM Group’s annual Roundtable Debate 2015

This year’s Incentive FM Group roundtable addressed the issue of margin erosion in the UK contract security industry, and asked whether it is having a detrimental affect on the safety of client’s buildings and the viability of the security industry at large. The attendees also addressed what could be done to address this commodity pricing approach and whether the industry is selling itself short by broking labour as opposed to defeating risks. It asked – is there a way of setting a new standard and options for a better way of working?

Attendees at the roundtable were: Jeremy Waud, Incentive FM Group (Chair), Craig Pickard, Incentive-Lynx Security, Simon Chapman, Lodge Service, Steve Hall, Ultimate Security , Chris Kenneally, Cordant Services, Bobby Logue, Security Industry Strategist, Paul Harvey, Emprise and Chris Wisely, Axis Security.

Jeremy Waud, Chairman at Incentive FM Group, chaired the event and started by getting a consensus from the Group that the low margins that are now the norm in the sector make it extremely difficult for security companies to survive. However the Group was split over whether the prices has finally bottomed out with some seeing a slight upturn in recent months.

Chris Wisely, Managing Director at Axis Security, said: “Margins have been falling for many years and in more recent times, this has been exacerbated by the economic downturn. Whilst it remains a challenge for businesses within the sector to generate margin improvement, we now feel that it is acceptable to some of the more discerning customers to pay more where a higher quality service can be evidenced.”

Craig Pickard, Managing Director at Incentive Lynx Security, said: “Procurement processes that focus too heavily on price will often result in contracts that are underfunded and do not achieve best value.”

It was agreed that the margins issue was not being helped by the large TFM companies who are often offering security solutions with an extremely low (or zero) margin so that they can get other elements of the operation, such as M&E, which attract a much higher margin.

“This is very predatory behavior and results in the smaller firms being knocked out of the equation,” commented Jeremy Waud, Chairman, Incentive FM Group.

The Group felt strongly that what is at the heart of the challenge is that all too frequently customers simply do not understand what they are buying and that the industry needs to work harder to educate customers. It was felt that existing trade bodies had failed to do this and there was little confidence that they would in the future.

Steve Hall, Ultimate Security, said: “The various trade bodies have lost their way and I’m not sure how they can turn it around. They need to show what they can do.”

Key members of the Group felt that lack of differentiation between companies and what they are offering was also something that needed to be addressed and that added value niche services should be considered.

Paul Harvey, Emprise, said: “The security industry is partly to blame for its troubles as they are not offering any clear differentiation and in the absence of anything else clients will buy on price. There is too much of a victim culture in the industry – we need to step up and show where we can add value.”

All the group was united in the belief that the industry needs to attract more good people or train the exiting ones to enable them to drive through these changes. They acknowledged that this was a difficult task against the backdrop of falling margins. However it was felt that a key account management approach would help to drive the education process.

Simon Chapman, Lodge Service, said: “The longevity of our relationships with our retail customers has to some extent helped us to maintain good margins. As we truly understand their business it is easier to deliver and demonstrate value.”

The Group concluded their discussions by brainstorming the idea of bringing together a number of security businesses to agree a high standard service offering – a best of breed solution – that could be offered to clients. It was agreed that this is an exciting development but to be successful it will need marketing to raise awareness. Plans were made for the group to meet next month to discuss this further along with innovative pricing solutions, and in due course to invite key clients to critique the output plans.
Bobby Logue, Security Industry Strategist, said: “The time is right to stop skirting around these issues and address them. We need to re-engineer the way that we sell security to deliver better value.”

Chris Kenneally, CEO at Cordant Services, said: “The battle ahead is margin versus value. Many customers only understand cost and we need to change that.”