Category Archives: Incentive FM

Incentive FM retains shopping centre for another 3 years.

Incentive FM retains shopping centre for another 3 years.

Friars Square Shopping Centre in Aylesbury has extended its contract with leading independent facilities management company, Incentive FM for another three years. The new contract awarded by Montagu Evans, enables Incentive FM to continue to provide full TFM service model at the centre. The decision to extend the relationship with Incentive FM follows a successful 36 month period.

Friars Square is a shopping centre located in the town centre of Aylesbury. The landlord is Patrizia, and managed by Montagu Evans.

The shopping centre is a mixed-use development, including over 50 shops and restaurants, offices, 400-space multi-storey car park and bus station.

 “Business continuity is a very important part of managing a shopping centre. The continuing partnership with Incentive FM has enabled the successful renewal of the contract for a new term a very easy decision”


Andy Margieson, Centre Manager.

“Our one team approach and continual drive to identify innovative new ways of working, has enabled our partnership with Friars Square to continue.”

Claire Rumsey, Operations Director at Incentive FM.

Incentive FM has achieved SIA “Pacesetter” status

Incentive FM has achieved SIA “Pacesetter” status

Incentive FM has achieved “Pacesetter” status under the UK Security Industry Authority (SIA) Approved Contractor Scheme (ACS), after being benchmarked in the top 15 per cent of 830 accredited security guarding companies.

The ACS Pacesetters scheme was introduced to simplify the tender process for end-users by emphasising the importance of benchmarked scores in an annual assessment of security providers.

Commenting on the announcement, Glenn Wilson, Incentive FM operations director, said:

“We have worked hard to deliver the results needed to become part of this elite club.

A fantastic 11 per cent year-on-year audit score increase exceeded the target we set ourselves and this recognition is extremely important to us in a vital part of the FM sector. It will give both existing and potential customers a clear sign of the excellent service we provide and reassure our staff that we are a good and caring employer.”

A Successful year for Incentive FM at the SCEPTRE Awards

A Successful year for Incentive FM at the SCEPTRE Awards

It was a hugely successful year for Incentive FM at the SCEPTRE Awards, a great night was had by all and the victories at Crystal Peaks directly contributed to the overall win by Workman as the main Sceptre award winner for the night.


Security Team of the year Winner Friars Shopping Centre
Security Runner up Bluewater
Security Runner up Crystal Peaks
Customer Service team of the year Runner Up Crystal Peaks
Ops Manager of the Year Winner Steve Salisbury.  Crystal Peaks
Short term retailer of the year Winner Shepherd Neame, Bluewater
Customer Service team of the year Winner Bluewater
Incentive FM appoints new Finance Director

Incentive FM appoints new Finance Director

Incentive FM Group, the UK’s leading independent facilities management company, has appointed Alan Terhoven as Group Finance Director to further support the company’s future development plans following its significant growth over recent years.

Alan will be focusing on ensuring the company continues to implement processes that add value to staff and clients and supports the business as it continues to grow. He will be taking over the new full-time role from Paul Wickman who has worked as a part-time Group Finance Director for the company for many years and will remain on the board as a Non-Executive Director.

Alan has extensive experience in the finance industry and in that time, has led several projects at a number of high profile companies. This includes a number of years at Nampak Plastics Europe, as UK Finance, ICT & Procurement Director where he led many processes of change including the acquisition of a competitor, commercial contract extensions and the implementation a finance business partner structure.

Commenting on his new role, Alan said:

“I have been impressed by Incentive FM’s focus on people and their continuing ambition to grow and expand. This is an exciting time to join the organisation and I’m sure this new role will both challenge me and help me to develop within this industry while I support the business objectives.”

Martin Reed, Group Managing Director at Incentive FM, said:

“As the business has grown significantly over the last few years, both in scale and complexity, we needed an experienced full-time Group Finance Director to support the group in our ongoing development. Alan has the right skills and experience to ensure we can achieve our ambitions and continue on our exciting path.”

LV – Liverpool Victoria

LV – Liverpool Victoria

Incentive FM has been awarded a three-year total facilities management contract (TFM) by insurance firm LV.

The contract, which can be extended for two more years, will see Incentive look after LV’s UK portfolio across five locations in a move to ensure its buildings are clean, secure and run seamlessly.

Incentive will be responsible for all cleaning, 24/7 security, maintenance, reception, space planning and window cleaning at sites in Hitchin, Exeter, Cardiff and London in addition to the company’s two head office buildings in Bournemouth. Other services such as pest control, washroom consumables and feminine hygiene are also part of the remit.

A team of approximately 50 staff will transfer via TUPE alongside a dedicated account manager. The operation will be supported by Incentive’s 24/7 CAFM helpdesk solution, which will facilitate real-time reporting across the portfolio.

Steve Carr, head of property and facilities at LV, said:

“We are committed to working in real partnership with Incentive FM to ensure that our people can benefit from a well-run workplace, from a company that will actively engage with them and deliver a real and positive difference to their working day.”

Bruce McDonnell, managing director at Incentive FM, said:

“This contract demonstrates our ability to deliver value adding solutions to our clients through empowering and engaging our staff providing a platform to drive through a culture which generates innovative ideas. We are really excited about this new partnership and working with a client who shares aligned values and a vision to deliver fantastic service.”

Incentive FM Wins St Nicholas Contract

Incentive FM Wins St Nicholas Contract

Incentive FM, has been awarded a contract to provide a range of services at St Nicholas Shopping Centre in Sutton.

The two year agreement is the latest addition to the Montagu Evans’s growing retail portfolio.

St Nicholas Centre is a contemporary shopping centre in the middle of Sutton in Surrey and boasts a large range of high street shops and cafes across three floors plus a cinema.

Under the terms of the contract, Incentive FM will provide cleaning, security and reception services at the 400,000 square-foot centre. Around 27 employees have transferred under TUPE and will undergo additional training.

Incentive FM has worked with Montagu Evans for over 4 years and currently provides a TFM solution at Friars Square shopping centre in Aylesbury.

Source: FM-World

October 2017 Incentive FM Group Client drinks

October 2017 Incentive FM Group Client drinks

The October 2017 Incentive FM Group Client drinks party was held for the second year running at the City of London Club in Old Broad Street. Our lively gathering of friends, clients and staff amounted to more than seventy people who were treated to a fine array of food and wines with an Italian twist.

For further entertainment and cultural enlightenment, we were treated to the musical accompaniment of a string quartet and for the art lovers, Frank Gambini produced two portraits during the evening in charcoal whilst his model sat patiently awaiting a view of his completed work.

The two pictures were auctioned at the end of the evening with all £ 1,600 raised going to our current charity, Scotty’s Little Soldiers. Many thanks to the winning bidders, Chris Denness of Capco and Howard Morris of Crossways developments.

The evening was a great success and an opportunity for friends old and new to mix and mingle.


Incentive FM renews deal with Somerset House Trust

Incentive FM renews deal with Somerset House Trust

Incentive FM has been awarded a contract extension at Somerset House on the Strand, London.


It follows a successful three-year period during which Incentive FM has worked closely with The Somerset House Trust, which was established in July 1997 to conserve and develop Somerset House and the open spaces around it for the public. 

Under the terms of the extension, Incentive FM will provide cleaning and maintenance services to support the trust and its tenants, as well the many and varied events that take place on site. 

These include cinema nights, gigs, exhibitions and the world-famous courtyard ice rink running through the winter months.


Bruce McDonnell, managing director at Incentive FM, said:


“The contract formed a part of the portfolio of iconic destination properties that the Incentive FM Group provides service and support to, including The Covent Garden Estate, The Royal Shakespeare Theatre and Liverpool Football Club”.


Source: FM-World

Charity Ball raises £13,000 for Children’s Charities

Charity Ball raises £13,000 for Children’s Charities

The Northern Charity Ball, hosted by Incentive FM Group, was held this week in Sheffield and was a resounding success, raising over £13,000 for this year’s chosen charities, Scotty’s Little Soldiers and Cash for Kids.

Over 200 guests from the facilities management sector and wider business community donned their finest attire and put on their dancing shoes at the event, which was held at the Hilton Doubletree Hotel in Sheffield Park. The ball, now in its third consecutive year, was hosted by Incentive FM and included a blind and silent charity auction and a three-course dinner.

Scotty’s Little Soldiers is dedicated to supporting bereaved children who have lost a parent whilst serving in the British Armed Forces and Cash for Kids works to provide underprivileged and sick children in local communities with a brighter future.

Glenn Wilson, Operations Director at Incentive FM Group, said:

“This is the third year that we have hosted the Northern Ball and we are thrilled with how successful it was. The two chosen charities are close to everyone at Incentive’s hearts, so it’s great that the event managed to raise even more than last year.”

For more pictures and info on the event please visit our Incentive charity ball website 

The Nottingham wins a top environmental award

The Nottingham wins a top environmental award

A special award for achieving zero waste to landfill has been presented to the Nottingham Building Society (The Nottingham) for its environmental work in 2016.

The Zero Waste to Landfill Award is part of the Greener Path Awards. It is presented by environmental waste management company, ACM Environmental PLC.

The awards were created to celebrate the great work businesses across the UK are doing in reducing the impact they have on the environment.

By working closely with ACM Environmental, The Nottingham has been able to minimise waste, increase recycling and ensure none of its waste goes to landfill.

Debbie Hattersley, Facilities Manager at The Nottingham, said:

We are very proud to receive this award. It acknowledges all the hard work that we have put in throughout our 60-strong branch network and at our head office. We have worked closely with AMC to increase our environmental awareness and prove that we truly care about the affect we are having on our environment. Gaining this award is proof that our efforts are having a positive effect.

Andy Jacobs, Chief Executive of ACM Environmental, said:

We are delighted that The Nottingham is a recipient of the Zero Waste to Landfill Award. We have worked in partnership with them to help implement an environmentally-sound waste management strategy and see them achieve such impressive landfill diversion results is extremely gratifying.


For further information please contact: Jane Jenkins 

Empiric Student Property – Contract Case Study

Empiric Student Property – Contract Case Study

As of October 2016, Incentive FM are 12 months in to our exciting contract with Empiric Student Property where we provide the full range of TFM services to 25 facilities across the UK as part of the “Hello Student” platform.  That equates to accommodation for circa 3,000 students!

There are another 19 planned properties coming on line in the next 12 months so we have developed a regional management and support platform working closely with our client.  The team led by Glenn Wilson as Account Director and Nicki North – Key Account Manager.

In addition to the regular TFM services you might expect to keep the buildings running through term time, we have also been working closely with the client to support the turnaround process including deep cleaning and fabric maintenance to the properties.

These aren’t your typical student properties however, they provide quality, contemporary living accommodation with all of the amenities you would wish for including gymnasiums, cinemas and some other very exciting features.

The properties stretch from St Andrews down to Falmouth and everything in between.

We are delighted with how the contract is developing and working with such a forward thinking and dynamic client and we are very much looking forward to the future.

Interview with Bruce McDonnell – MD of Incentive FM

Interview with Bruce McDonnell – MD of Incentive FM

Hamish Lowe from Michael Page, spoke to Bruce McDonnell Managing Director of Incentive FM, about its continued growth, his background, how he sees the sector developing and the importance of home-grown talent within the business.

Tell us about your current role within Incentive FM

It is all about ensuring that the business that I am responsible for delivers the vision, strategy and results. As we are part of the Incentive FM group, I report into the group MD and ultimately to the group Board. For me, the key to being a success in my role is all about recruiting, developing and retaining great people.

How did your career start and then evolve into working within the facilities sector?

I didn’t take a direct route into FM. I started work in the transport and logistics sector with TNT and held a variety of operational and business development roles. I think this gave me a great grounding for where I am today.

During the last three years of working at TNT I moved into one of their specialist outsourced businesses where I ultimately became responsible for the mailroom and reprographics business. This gave me a real taste for facilities management and I had the opportunity to work with clients such as GSK, Vodafone, and RSA which opened my eyes up to a whole new experience.
My ex-colleague Martin Reed (now Incentive FM group MD) discussed an opportunity to join the group. The prospect of working for an independent and entrepreneurial organisation within the FM sector really appealed, so I took up the role of Associate Director. Principally, my role was looking after the operational and regional management team. At the time we were turning over around £12m.
In 2012 I was promoted to the role of Operations Director where I held full operational responsibility and became a board member. In 2014 I was promoted to MD.

What do you believe are the key drivers to growth since taking over as MD?

We are in a fairly unique space in our market. We are still independent and all of the shareholders work within the business which I think means a lot. When we win business it tends to be supported by senior level involvement and the team demonstrates real pride and passion about what they do. We have always punched above our weight but in the last year we seem to have moved into a new division and we are now at the size and scale where we are considered for some really significant opportunities.

Our group’s is forecast to have a turnover in excess of £100m in the next 12 months and my part of the business will contribute around £50m this year. Key to our success is making sure that we go for the right sort of opportunities where we know that we can add value, bring our own personality and work in partnership with our clients.  We are extremely proud of our client base which includes some really prestigious contracts such as Covent Garden, Somerset House, Bluewater and Equiniti.

How do you differentiate Incentive from some of the larger FM service providers?

Our independence, our ability to make nimble decisions and the commitment from board level to all of our contracts which is all underpinned by our pride, passion and our integrity. It’s a cliché but our people are our only product. We invest in them, support them and develop them and probably most importantly, we care about them. We often see this as a big miss by some of our competitors.

We also pride ourselves in complete transparency and real open book reporting. A lot of our competitors say they do this but in reality very few can really deliver this. Our client partnerships are built on honesty and our aim is to become trusted advisors.

What do you think are the main challenges as an MD in the current FM market?

There is always someone out there who will do the job cheaper. The biggest challenge is ensuring we stay close to our staff and our clients and always look to improve. If we can do that then it makes a cheap offer a difficult one. The other real challenge is maintaining our personality and beliefs as an organisation while we grow. We have to work hard at this and as I said earlier, the trick is having a great team who all believe in this.

What advice would you give to those who aspire to being a director or MD in the FM market?

It’s tough but not as scary as you might think; FM is a great place to be in a market that continues to grow. The most important piece of advice I could give anyone is to find an organisation that you can grow with, where you have the same beliefs and one where you feel valued. I’m not a serial job hopper and it is important for me to feel like I can continue to make a difference, and most importantly continue to develop personally.

What challenges do you face when developing talent?

Finding people is easy and to a degree so is finding talent. The challenge is finding talent that culturally fits.  If you do then the development is actually easier that you might think. Listen to individuals and what they want, support them and most importantly, develop a real tea culture as that way the whole team can develop together.

What are your plans for the business over the next 12 months?

As a group we are in the process of making two acquisitions to complement our range of services and build on our national service provision. Our vision is to have clients that love working with us and staff who love working for us. We will continue to focus on achieving that and developing our business with the right sort of clients at a sustainable rate.

What would you like your legacy to be when you finish within FM?

I would like to have made a positive difference to as many people as possible along the way.