The mechanical and electrical maintenance and installation services arm of Incentive FM Group has won a three-year contract to provide services to Allied Irish Bank at 22 sites across the UK.
The contract covers both office buildings and high street branches and is designed to ensure a compliant and comfortable environment for both employees and customers, Comserve says.
Under the terms of the deal, which was awarded by property agent McBains Cooper, the service provider will be responsible for all heating, air conditioning and lighting equipment across the sites, in addition to undertaking minor fabrication repair and refurbishment. Comserve’s 70-strong mobile engineering team will provide a full planned maintenance programme including all statutory testing and inspections. Additionally, Comserve will provide a 24/7, 365 emergency call-out service with pre-agreed response times to support the demands of AIB’s stakeholders and customers.
Tim L’Angellier, Property and Facilities Manager at Allied Irish Bank, said:
During the tender process the team at Comserve was able to demonstrate that they could deliver high levels of customer service whilst also ensuring overall value for money. We were also impressed by the high level engagement of the senior team who quite clearly share our core values of honesty, trust, respect and mutual support.