Category Archives: Ace

Success at the Revo ACE Customer Service awards

Success at the Revo ACE Customer Service awards

The Revo ACE Awards is the UK’s leading award programme for customer service in the retail property industry. These awards set the benchmarks in the industry and ensure widespread industry recognition.

The awards for customer service within the retail sector  were held in Brighton last week, and a great evening was had by all in attendance.

Please see what our teams were awarded within our portfolio, including a superstar announcement!

Pictured above are the, ACE superstar announcement (Bluewater) and the senior management team that attended the awards.

The following contracts had the ‘best in class’ wins:

Community Joint Winners – Whitely (British Land & Broadgate Estates) we provide Soft Services

ACE Superstars

  • 2 Hosts at Bluewater (Land Securities) we provide TFM

ACE Stars

  • 1 Host at Grays Shopping Centre
  • 2 x Host at The Exchange, Illford
  • 2 x Hosts at St Stephens, Hull
  • 1 Host at Whitely, Hampshire
  • 1 Host at Bluewater Shopping Centre

Congratulations to our winners.  You ACE’d it.


Bluewater’s Guest service win’s top awards on national basis.

Bluewater took 2 of the 9 individual awards at the Revo Customer Experience Awards, staged recently in Brighton. Both Jolene Allen (Concierge) and Madani Sayed (Security) achieved 100% on two mystery visits. They were complimented on their engaging style and pro-active approach to customer experience.

Tasmin Ludlow was also shortlisted at the ceremony for the real added service she brings within the Baby Changing facility.

“These awards are testament to the focus being given to Guest Experience and the hard work and enthusiasm that the team delivers day in day out.” – Commented, David Wilkinson of Bluewater Shopping Centre.

 “Thank you to everyone who entered this year’s ACE Awards and congratulations to our 2017 winners who went above and beyond to create exceptional customer experiences.” – Note from the Organisers.

For a full listing of the 2017 Ace award winners please view the ACE Awards Winners Magazine

Incentive FM Group Latest Acquisition

Incentive FM Group Latest Acquisition

Leading independent facilities services  organisation Incentive FM Group has acquired ACE Environmental Engineering Limited, an HVAC design, installation and maintenance specialist with a turnover in excess of  £6.5 million.

The strategic acquisition will see ACE complementing and working closely with Comserve Ltd, the mechanical and electrical (M&E) maintenance and installation services company that became part of Incentive FM Group last year, to create a strong national M&E service offering with a multi-skilled mobile engineering workforce in excess of 70 people.

“This strategic move takes our M&E provision to well over £10 million pa which brings it into line with our other established single service lines – security, cleaning, catering and consultancy

Martin Reed, Incentive FM Group Managing Director

The senior management team, including Managing Director Ian Adams, will be joining Incentive FM Group along with all 45 members of staff, reporting to  Chris Windass, Head of the Group’s M&E activities. The business will continue to operate from its Derby Head Office and to provide services to its existing customers which include Vision Express, Staples, Coventry and Sheffield Hallam Universities and Leicester NHS Trust.

Martin Reed, Managing Director at Incentive FM Group, said: “This strategic move takes our M&E provision to well over £10 million pa which brings it into line with our other established single service lines – security, cleaning, catering and consultancy with total facilities management still being our largest service area at £45m pa. The ACE team is a perfect fit with our organisation, particularly within the retail markets.  Their experience within the public sector will help us to expand into this area and their project management skills will prove invaluable moving forward.”

Ian Adams, Managing Director at ACE Ltd, said: “This move is a great one for everyone as our staff will benefit from more opportunities for career development, whilst our customers can enjoy a broader range of services and support infrastructure. We believe that our specialist knowledge of the HVAC market and our strong customer base means that we will become a valuable part of the Incentive FM Group and we are very excited to maximise the opportunities this brings.”

Incentive ACE