Incentive Lynx, has played a vital role in an important anti-terrorism training exercise conducted by the Met Police and the City of London Police. The security specialist welcomed the two forces to The Leadenhall Building to carry out the practice mission involving multiple hostages and casualties.
More than 200 participants took part in the exercise, including police, the Incentive Lynx on-site team members – who were tested on how they would react during an emergency situation – and the people who played the hostages and casualties. There were around 40 fire arms officers involved along with their trainers from SCO19 (Specialist Firearms Command).
Incentive Lynx has delivered a bespoke 24/7 front of house security solution at The Leadenhall Building since 2015. A team of 40 security officers are tasked with providing an exceptional guest experience in conjunction with a safe and secure environment. They are on hand to welcome and assist any workers and visitors arriving at the 224-metre tall building, as well as patrolling the boundaries of the building, which is home to a wide number of the UK’s leading businesses.
Stephen Waud, Managing Director of Incentive Lynx, said: “We are extremely proud to help both forces come together and take part in this vital training exercise, which is designed to ensure the safety of all those people who live and work in London, as well as the millions of tourists that visit each year. Our officers assisted with the treating of casualties and keeping the building, its occupants and the public safe – it was a valuable experience.”
Crystal Peaks is a well known large out of town shopping centre with 35 acres (550,000 sq.ft total lettable area) of Retail & Leisure, an average footfall of over 250,000 per week and 2,000 FREE car parking spaces offering a distinctly different experience to its mammoth neighbor at Meadowhall. The site is owned by Hermes property and managed by Workman.
How did we help?
Incentive FM were awarded the £ 1.5m per annum contract on March 1st 2008. Incentive employed a new site facilities manager and a further sixty staff were transferred to us from a number of individual historic service providers and our client. The net result was a single branded team forming one cohesive unit delivering security, cleaning, maintenance, grounds maintenance, customer service and administration functions amongst others.
What were Workman looking for?
Crystal Peaks has developed over recent years into one of Yorkshire’s largest regional shopping centres. There are 85 tenants at the centre, including Sainsbury’s, TK Maxx, Wilkinson’s and NEXT. The Centre’s historic services were coordinated by a variety of remote suppliers, leading to communication issues with site teams and ultimately a lower than acceptable standards of service and higher than average costs. Our clients were looking for a step change in service delivery, staff morale and statutory compliance.
From commencement of the contract, there have been consistent improvements in H&S compliance, cleaning standards, cost control, grounds maintenance and above all staff morale. Incentive’s innovative, integrated and highly transparent management and service delivery model consistently deliver results, both in cost savings and operations. The results and services provided at Crystal Peaks have enhanced the important relationship Incentive FM have with Workman. Our retail team throughout the UK continue to refine and develop site tailored systems and processes which offer continuous improvement and an outstanding customer experience.
In our 10 year relationship with IFM Crystal Peaks has become a multi award winning shopping centre, which reflects the dedication and focus shown for continuous improvement from all levels of the Incentive team. Although enjoying a very high staff retention level with many team members celebrating long term service anniversaries, any recruitment that is undertaken is targeted to enrich the team. The team have benefited from the extensive training provided by IFM and most recently three apprentices have successfully joined the team through this pathway offering exciting opportunities to local young people.
Beyond the standard KPI’s and SLA’s, the IFM team have spent the 10 years developing close links with the local community. The team have been involved with school landscaping projects, house painting initiatives, city farm assistance, and even building the odd dry stone wall. Thousands of pounds have been raised for local good causes through charity events, in 2016 Crystal Peaks led the way in a Sheffield wide “Herd of Elephants” event.
Environmental and biodiversity initiatives are a passion that has itself grown over the 10 years, this has helped nurture over 500 trees, develop areas of beautifully landscaped gardens and wildflower areas alike. The installation of the “stumpery” and management of a local waterway help attract more than just customers to the shopping centre with an abundance of wild flora and fauna including the rare bee orchid that calls Crystal Peaks its home.
“We were looking for a truly integrated solution at Crystal Peaks and we felt that Incentive FM were one of very few companies in the market who could deliver it.” “Since Incentive took over there have been significant improvements in all areas of the operation allowing my team more time to concentrate on tenant satisfaction, CSR initiatives and increasing the value of the center for the landlord.” Lee Greenwood, Centre Manager at Crystal Peaks.
Incentive QAS has been awarded a three-year contract by a leading property management company to provide a full range of cleaning services at Birmingham’s 55 Colmore Row office space.
Under the terms of the agreement, Incentive QAS will professionally clean all communal areas across the Grade 2 listed building, as well as providing washroom services, consumables supply, periodic cleaning and pest control. The company will deploy its bespoke LEVIY contract management system at the facility, to deliver a streamlined service, as well as investing in specialist floor cleaning machines, pressure washers and a sweeper for the car park.
As part of the deal, SWC, Incentive QAS’ sister company, will provide quarterly window cleaning via abseiling and MEWP (Mobile Elevated Working Platform), whilst delivering other services as required.
Incentive QAS stood out during a competitive tender process due to its commitment to innovation and strategic decision making, including switching the time of the core cleaning in order to maximise efficiency and reduce disruption. Incentive QAS recruited a new six-strong team from day one with each member of staff receiving comprehensive training, support and branded uniforms.
David Brown, Commercial Director at Incentive QAS, said:
“This is a significant win for our business that further strengthens our presence in the flourishing city of Birmingham, as well as underlining our position as the industry leader. We carefully analyse the needs of our clients in order to create bespoke solutions that not only deliver a superior service but also value for money.”
Incentive Facilities Management has expanded its retail portfolio after securing a three-year contract with property development and investment company British Land to provide services at three shopping parks.
Under the terms of the agreement, Incentive FM will deliver a range of specialist solutions at Broughton Shopping Park near Chester (cleaning and security), Mostyn Champneys in Llandudno (cleaning) and Queens Shopping Park in Stafford (cleaning). The three locations measure a combined 750,000 square foot, accommodate 4,000 cars, and are visited by more than 19 million visitors each year.
Incentive FM was awarded the contract following a competitive benchmarking exercise and will welcome 21 new colleagues to the business under TUPE regulations, who will each benefit from the company’s dedicated induction and training programmes.
The agreement further strengthens the relationship between the two companies, who have worked successfully together for over eight years.
A group of intrepid motorcycle enthusiasts from Incentive FM Group companies together with guests raised in excess of £5,000 as they took part in their Inaugural Charity Motorcycle Run. The event – which started at the famous Rycas café at Box Hill in Dorking, Surrey – saw the riders set of for a 2 hour ride to Meon in Hampshire along a beautifully scenic ride through Horsham, Petworth and Midhurst before enjoying a hearty lunch at Loomies café. The more direct journey north in the afternoon, again lead by John Mansfield, Incentive Lynx Security Control Room Manager, took in the delights of Guildford (not all intended!) and everyone safely completed the 110 mile round trip by mid-afternoon. The motorcycle exotica included a vintage Harley Davidson, Classic Italian Laverda Jota, an original six cylinder CBX 1000 Honda from the 80’s, two BMW’s and a variety of fast a gleaming modern machinery. The long distance award went to Liz Mc Laughlin and Chris Windass who rode their respective bikes from Nottingham that morning and returned the same day…….The money raised for Scotty’s Little Soldiers will help support children who have lost a parent serving in the British Armed Forces.
Jeremy Waud, Chairman of Incentive FM Group, said:
“This event provided the perfect opportunity to mix a variety of staff, suppliers and friends on the open road, whilst making a significant sum of money for a fantastic charity. We all had a great time and encourage others to join in the fun next year – route to be agreed and it will be Friday 29th May 2020.
Incentive Tec, part of leading independent facilities services company Incentive FM Group, has further strengthened its presence in the food and drink sector after securing the delivery of engineering services to Palethorpes Bakery, part of the Addo Food Group. The company will be delivering a range of dedicated engineering services at the production facility in Market Drayton.
This new agreement – which represents the first time the two organisations have worked together – incorporates vital M&E and HVAC services. The support contract will include electrical, refrigeration and pipe-fitting services They will ensure all existing equipment and infrastructure remains fully functional and compliant with the latest health and safety regulations, whilst also working on any new installations. Outside of regular business hours, Incentive Tec will provide additional 24/7 support from the organisation’s in-house mobile team.
Paul Leese, Chief Engineer at Palethorpes Bakery, said:
it is vital that our production facility remains operational and runs as efficiently as possible. We were looking for a dedicated partner that would take the time to understand how we work and deliver expertise at every opportunity – We feel Incentive Tec have the ideal skill set and technical knowledge to support the site on an ongoing basis.
Chris Windass, Managing Director at Incentive Tec, said:
This is an important new business win that illustrates our professional approach and our commitment to delivering best in-class solutions at all times. Our full-time engineers will work very closely with the Palethorpes team, where we will benefit from a truly joined-up approach. Our determination to go the extra mile is a key factor behind our ongoing growth.
Incentive Tec, part of leading independent facilities services company Incentive FM Group, has been awarded a contract by property asset management specialists EPAM to provide a comprehensive range of engineering services across a portfolio of prestigious buildings in Manchester and Leeds.
Under the terms of the agreement, Incentive Tec will be delivering vital M&E and HVAC services, whilst ensuring that all safety systems such as fire alarms and sprinkler systems remain fully operational and compliant. The contract covers three properties in Manchester – One King Street (currently occupied by Waterstones), 1 The Avenue, Spinningfields (currently home to Armani, Australasia, CMS Cameron McKenna and Brewin Dolphin), and 3-5 Charlotte St (Bank of East Asia), as well as St Paul’s House in Leeds.
As part of the contract, an Incentive Tec engineer will be based at each site for one day every week, with additional 24/7 support from the organisation’s in-house mobile team, who are strategically placed across the UK.
Anita Adams, Operations Director at EPAM, said:
Our properties are occupied by some of the biggest names in the world of finance, retail, hospitality and more. Therefore, it is absolutely vital they are maintained to the very highest standard. We were thoroughly impressed by Incentive Tec’s comprehensive service portfolio, expertise and extensive industry knowledge, and we look forward to a successful partnership.
Chris Windass, Managing Director at Incentive Tec, said:
Manchester and Leeds continue to attract significant investment as both local economies thrive. We are honoured to be given the chance to play a vital role in the successful running of landmark buildings such as 1 The Avenue and St Paul’s House in Manchester and Leeds respectively which have become beacons for growth in the north. We are fully committed to providing world-class solutions that deliver true value for money for our clients.
Incentive Lynx, the security specialist arm within Incentive FM Group, has set up a dedicated team of ‘relief cover guards’ to ensure that the security and service provided by its core teams is never compromised when someone is off sick or on holiday. The Incentive Lynx Elites has been formed in recognition of the importance of providing high quality cover and follows discussions with key clients.
Each member of the team will be fully inducted and trained on the specific sites that they cover. They are CCTV and DS licensed and will undertake extensive training to include: IOSH; 3-day first aid; World Host service; conflict resolution; ACT counter terrorism awareness; and fire warden training. All site training will be refreshed every four months.
A premium uniform will be provided to ensure that they fit into any corporate environment and can slip seamlessly into any of the teams. They will be stationed at strategic locations across London on a daily basis to ensure a quick response to any gaps that may occur in the core teams.
Stephen Waud, Managing Director at Incentive Lynx, said:
The ability to provide seamless, high quality cover is a key challenge for security companies and a top concern for clients. The Incentive Lynx Elites will ensure that the quality of our operations is maintained at all times, giving our clients full peace of mind.
It may be May, but there’s still snow on summits. Staff from Incentive FM completed the Twin Peaks Challenge this week. The facilities management company walkers overcame aching limbs and painful blisters to raise £7,000 for charity Scotty’s Little Soldiers during the 24-hour challenge.
The team – Bruce McDonnell, Mark Stevens, Glenn Wilson, Claire Rumsey, Steve Alderson, Susan Louwerse, Sheryl Inman, Andy Robbins, Adam Cross, Annie Karastoyanova and Ben Punter – climbed 3,220ft to reach the summit of Scafell Pike in the Lake District. They came down again to drive north to Fort William to scale Ben Nevis, the highest mountain in the UK at 4,412ft.
Bruce McDonnell, Managing Director at Incentive FM, said after:
“Huge congratulations to our energetic team who battled cold conditions to climb these two mountains either side of a long 25-hour drive to the Scottish Highlands. We have raised a substantial amount of money for a fantastic and worthwhile cause, which will make a huge difference to those who have lost parents in tragic circumstances.”
Incentive Tec, the building services business within Incentive FM Group, has been appointed on a new development of student accommodation in Dean Street, Bristol.
The company will be working closely with the main contractor, construction business WRW, on the 12-month project.
The multi-million pound development will include 225 bedroom spaces arranged in self-contained cluster flats, together with ground floor units comprising a cafe, office, and gym, as well as ancillary facilities including communal study space, cycle parking and a shared garden.
Incentive Tec will be responsible for the design and installation of all the mechanical and electrical aspects of the accommodation, including CCTV, door access, fire alarms, smoke vents, sprinklers and air conditioning. The remit also includes all plumbing and heating requirements.
The deal follows a recent installation and maintenance appointment in Somerset.