Author Archives: Incentive FM Group

Incentive Client Christmas Drinks Party

Incentive Client Christmas Drinks Party

We enjoyed a lively clients and friends drinks party at Hixter bankside on Tuesday evening. Aside of the great company, we were entertained with a jazzy musical collection with a Christmas twist from Alison Wheeler in her Trio format. Pop aficionados will know that Alison was lead vocalist of The Beautiful South from 2003 onwards. Mark Hix’s Hixter Bankside Bar was the funky venue that added to the lively atmosphere and it was great to see so many friends and clients attending – some for the first time, yes we do it every year!

In a fit of mad generosity we were presented by the management with a mega bottle of the red wine we had been drinking – Tonnix, this is a Portuguese blend from the Douro Valley using the same grapes found in Port. Out Melchior (18 litres or 24 normal bottles in one) is on display in our office – I wonder when we will have an excuse to drink it?

Martin Reed shares his thoughts on the impact of Brexit to the industry

Martin Reed shares his thoughts on the impact of Brexit to the industry

Martin Reed, Group Chief Executive Officer: 

Within the service industry, there has, quite rightly, been a lot of discussion about the potential skills and people crisis that might be a result of any Brexit deal. In particular, there is much speculation on the impact it will have on finding recruits for the lower paid, non-skilled roles. There is no doubt that in recent years the industry has struggled to recruit homegrown workers and has come to rely heavily on European workers. The uncertainty does not help and neither does the fact that whatever the outcome of negotiations, there will likely be tougher immigration rules, which will make it harder for firms to hire migrant labour, and make those migrants already living in the UK consider whether they should continue living in the country.

There is another real area for concern, however, that is getting fewer headlines and that is the supply chain and its associated rise in costs, which will inevitably impact our sector. New research from the Chartered Institute of Procurement and Supply (CIPS) indicates that nearly one third (32%) of UK businesses with EU suppliers have already increased their prices as a result of the June 2016 referendum vote to leave the EU. This is understandable as they have little choice if they are to protect their profit margins and remain solvent, whilst consumers will ultimately decide if they want to swallow the extra costs or not buy.

In service sectors such as facilities management, however, I fear that it is the suppliers that will bear the brunt of these increases, which may end up being catastrophic in an industry known for its low margins. Whilst labour is by far the biggest cost for companies in the sector, we are also responsible for the purchase of a wide range of consumables, such as cleaning products and toilet paper, which can run into tens of thousands of pounds. For our mechanical and electrical maintenance service business, Incentive Tec, the cost of equipment and parts, for example for heating, venting and air-conditioning systems, is considerably higher. 

The majority of these products are manufactured in Europe, often Eastern Europe, where production costs have traditionally been lower. Whilst nothing is certain, it makes sense that these products will become more expensive and possibly subject to additional customs and tariffs.

So, who will bear these increased costs of products and people? In simple terms, it depends on the terms of your contracts. At Incentive FM, the vast majority of our contracts are ‘open book’, which basically means we charge everything at cost, plus a management fee. This essentially protects us from ‘unexpected’ increases in costs and the responsibility for this falls to the client. As a result, we will need to work closely with them to identify efficiencies to offset those cost increases.

The real impact will be on companies that offer fixed cost contracts that operate over a number of years. Generally, these types of agreements contain strict clauses about what, if any, increases in costs will be covered. A raise in UK VAT, for example, would be covered, but I doubt there are many Brexit clauses. Of course, there are some clients who will feel morally obliged to at least contribute towards this, but equally, there will be others that won’t. With margins in some sectors on low single figures, this could be, at best, damaging.

Of course, it might be possible to argue that Brexit triggered a change in legislation that could not reasonably have been predicted. Companies that are affected will probably need to look at ways to recoup this money, however. For new contracts and those being negotiated now, it is vital that companies seek to include clauses that offer them protection from the uncertainty of Brexit and protect themselves from open-ended cost increases.

In conclusion, the facilities management industry is often a key target for cost reduction during times of economic uncertainty. I think we need to brace ourselves for more contracts being re-negotiated and downwards pressure on pricing. This can be seen as an opportunity, although my experience is that during these times projects and investment are put on hold. Whatever the outcome of Brexit, I think we are in for some challenging times.

SOURCE: Ready for Brexit 

2019 Incentive FM Charity Ball

2019 Incentive FM Charity Ball

This years Incentive FM charity ball will take place on Friday 22nd March 2019 at the DoubleTree by Hilton, in support of Cash for kids and Scotty’s little soldiers.


 DoubleTree by Hilton Sheffield Park, S8 8BW

Drinks Reception From 6.30pm, bar closes at 1am

Event details

Entertainment * 3 Course Meal * Charity Auction * Raffle * Live Band * Close up Magician * Disco * Casino

Dress code: Black Tie /Cocktail Dresses Ticket prices: £67.50 per person & £600 per table of 10

Rooms: £90 single / £107 double To reserve your ticket please contact: or


For your invitation please click here

Purple Tuesday at Incentive FM

Purple Tuesday at Incentive FM

Across our Incentive FM sites our wonderful teams have proudly been supporting  Purple Tuesday!

The aim of Purple Tuesday is to make customer-facing businesses more aware of these opportunities and challenges and inspire them to make changes to improve the disabled customer experience over the long term.

The Team at Bluewater Shopping Centre are in full support of  Purple Tuesday. Bluewater Shopping Centre is the first centre in the UK to achieve Disability Confident level 3 status!

The team at Shrewsbury Shopping centre, have been busy supporting Purple Tuesday. To mark the day, the centre’s security and cleaning staff have committed to undergo further disability awareness training and wear purple armbands.


For more information please visit –



Incentive QAS reach finals in European Cleaning & Hygiene Awards

Incentive QAS reach finals in European Cleaning & Hygiene Awards

Thrilled to announce Incentive QAS have been shortlisted for the European Cleaning & Hygiene Awards taking place in Berlin this year fantastic work by our dedicated teams!

Conformation from Environment Media

Congratulations on making the shortlist for the European Cleaning & Hygiene Awards 2018. We are looking forward to welcoming you to Berlin next month.

We’re keen to spread to word on your achievements and throughout October we are posting content on our Twitter channel to shine a spotlight on all our finalists. It would be great, if you have your own social media channels, if you could also post about your finalist status. We have a dedicated hashtag #ECHAwards18 and you can tag us @ECH_Awards and we’ll retweet your post.

Link Asset Services choose Incentive QAS

Link Asset Services choose Incentive QAS

Link Asset Services has awarded a three-year contract to Incentive FM Group to provide a range of facilities services across its UK estate.

The contract, worth in excess of £1m, follows a competitive tender which focused on the need for strong, responsive management and a personal service.

Service delivery will be led by the group’s specialist cleaning company, Incentive QAS, in collaboration with Incentive Tec, the building services specialist. They will provide a bespoke response that includes responsibility for all mechanical and engineering aspects and cleaning of the estate. Other services within the contract scope include security monitoring, washrooms, pest control, window cleaning and consumable supplies.

Incentive says that dedicated cleaning teams will be assigned at each of six UK sites, and both planned and reactive maintenance will be delivered through a national mobile engineering team. Around 40 staff will transfer to the new supplier under TUPE and will undertake additional training. A single dedicated account manager will work across all sites and services.

The operation will be supported by the Incentive QAS helpdesk, which will provide the client with live asset information, details on all statutory compliance and planned maintenance.

David Baker, property director at Link Asset Services, commented:

“Our choice of FM partner is extremely important to us as we rely on them for the smooth and safe running of our buildings which directly impacts our employees. Incentive demonstrated not only the right skills and experience but also the right mindset to deliver exactly what we wanted.”


Incentive FM wins Shrewsbury shopping centres contract

Incentive FM wins Shrewsbury shopping centres contract

Incentive FM has been awarded a three-year contract to provide the services at the Charles Darwin, Pride Hill and Riverside Shopping Centres.

The London-based firm will deliver all security, cleaning, mechanical, electrical and building fabric services, operating seven days a week.

Incentive FM has been awarded the contract by managing agents Montagu Evans. The deal builds on the existing relationship between the two companies, with Incentive FM already responsible for services at St Nicholas Shopping Centre in Sutton and Friars Square in Aylesbury.

John Prestwich, from Montagu Evans, said:

“Incentive FM has proven that they can successfully manage services at high footfall retail locations across the UK and deliver a secure, clean and safe environment with a clear focus on delivering high levels of customer services. The company’s culture and passion for its people echoes our own and so they are a great partner for us.”

Glenn Wilson, operations director at Incentive FM, added:

“Our expertise and ability to self-deliver a full range of services enables us to provide an efficient, flexible and transparent solution that is easily managed. When this is combined with our close and open relationship with Montagu Evans, the result is a service that is great for the client, the retailer, their staff and their customers.”

SWC awarded a further two-year contract extension with Pizza Express

SWC awarded a further two-year contract extension with Pizza Express

Four years into its relationship, this renewal further strengthens their relationship and is the third time that the contract has been extended. Under the terms of the agreement, SWC will continue to provide weekly window cleaning at 438 of the company’s restaurants across the country.

Since SWC started working with the company in 2014, it has focused on ensuring that the restaurants within the contract are maintained to a high standard whilst also keeping disruption to the minimum. This includes reacting quickly to any issues and delivering an efficient weekly service.

Guy Croot at Pizza Express, said:

“SWC has impressed us with their professional, proficient and quality service over the past four years. It is extremely important to us that our restaurants look clean and presentable at all times. We look forward to continuing to develop our relationship with SWC.”

Chris Thomas, Commercial Director at SWC, said:

“This contract extension is testament to the hard work of our team and our ability to provide a high-quality service on a national scale. We are confident that our specialist expertise will enable us to continue to deliver services at the standard they expect.”

Incentive QAS battle Rough Runner for Scotty’s Little Soldiers

Incentive QAS battle Rough Runner for Scotty’s Little Soldiers

On Saturday 8th September the Incentive QAS team completed a Rough Runner challenge to raise funds for Scotty’s Little Soldiers, the Incentive FM Group nominated charity.  I am pleased to report that minimal injuries were incurred, although I think a few achy limbs are still on the mend!

Shirts were supplied by our uniform partner, Ideal 365, and many friends, family, clients and staff have contributed to the fundraising – which we are incredibly thankful for.

Jamie Wright, Incentive QAS Managing Director commented:

“Thank you to all of our supporters and our fantastic team for raising funds for a very important charity supporting our ex service men and women.  This is a charity I take great pride in supporting and your help and support is hugely appreciated.”

There is still time to support us, so please feel to follow this link to make a donation to a very worthy charity. Click here to donate to Scotty’s Little Soldiers.

Videos of the Days Action:

Incentive hits the target as £11,600 is raised for Scotty’s

Incentive hits the target as £11,600 is raised for Scotty’s

Incentive FM Group, the UK’s leading independent facilities company, beat their target of £10,000 and raised £11,600 for Scotty’s Little Soldiers during their annual charity clay pigeon shoot. The event was held at E J Churchill in High Wycombe, and also included a charity auction. Simon Millar from the charity spoke about how he was inspired by the experience of Army widow Nikki Scott, who set up the charity in her husband’s, Corporal Lee Scott’s, memory.

Fifteen teams (75 guns) entered the event, each consisting of five friends, colleagues or customers. The event is open to all and included teams from Barclays, London & Capital, and Michael Page. The winning team on the day, ‘Shooting Stars’, led by Incentive FM’s Operations Director Glenn Wilson, was from Ideal 365 and ACM Environmental Plc with 340 points and the highest scoring woman of the day went to Deborah Wilson from Barclays.

Jeremy Waud, Chairman, Incentive FM Group, said:

“Yet again, the charity clay pigeon shoot was a fantastic and fun event and we are thrilled to have beaten our target for such a  worthy cause. The money will make a real difference when it comes to offering bereaved children the opportunity to smile again through fun activities and holidays.  We are determined to make a positive impact for these children and will continue to support Scotty’s Little Soldiers with future fundraising events.”


Anyone interested in putting a team of five together for next year’s event should contact: Stephanie Ewerse on 0845 1477 121 or email

About Scotty’s Little Soldiers

Scotty’s Little Soldiers is a charity dedicated to supporting bereaved children who have lost a parent while serving in the British Armed Forces.

Incentive FM Go live with Shrewsbury Shopping Centre Contract

Incentive FM Go live with Shrewsbury Shopping Centre Contract

Incentive FM, the leading independent facilities management company, has been awarded a three-year contract by managing agents Montagu Evans, to provide a TFM solution at three shopping centres in Shrewsbury. The deal, worth in excess of  £3 million over 3 years, builds on the existing relationship between the two companies, with Incentive FM already responsible for services at St Nicholas Shopping Centre in Sutton and Friars Square in Aylesbury.

The Charles Darwin, Pride Hill and Riverside Shopping Centres are in adjoining sites in the town and have a large range of high street shops and restaurants. Under the terms of the contract, Incentive FM will self-deliver all Security, Cleaning and MEBF (mechanical, electrical and building fabric) services, operating seven days a week.

Here’s Incentive FM’s Operations Director Glenn Wilson & Regional Manager Steve Alderson on day one at the new Shrewsbury Shopping Centres contract with the Cleaning and Security Supervisors, Patrick Lowe and Andy Hayes.

Our latest M&E WES Group, to merge into Incentive Tec

Our latest M&E WES Group, to merge into Incentive Tec

That will create a single building and M&E services company, Incentive says, in a move designed to improve the customer experience through added convenience.

The integration will enable Incentive Tec to offer its clients a comprehensive range of technical, building maintenance and project management services through a single point of contact, including a range of specialist fire and security services that incorporates access control, fire systems installation and maintenance. The enlarged company will retain more than 170 multi-disciplined engineers providing mobile, resident and project services throughout the UK, operating from four regional offices: Kings Langley, Derby, Weston-super-Mare and Basildon.

Incentive FM Group chairman Jeremy Waud said:

“The growth of Incentive Tec under the leadership of Chris Windass and now with the integration of the WES Group means that our customers will benefit from a broader range of services, supported by a large national mobile engineering team, all from a single point of contact. As with our other FM service offerings, Incentive Tec will provide an interesting alternative for potential M&E clients and property managers to some of our bigger and less responsive competitors in the market.”

Incentive FM Group Joins BSA

Incentive FM Group Joins BSA

Incentive FM Group, announces it has joined the Business Services Association (BSA) with the intention of supporting BSA campaigns focused on promoting the benefits of outsourcing to the private sector.

Explaining the decision, company chairman Jeremy Waud, said:

“The BSA has traditionally been a voice for large service companies operating within the public sector and whilst we have admired their activity it has not felt relevant to us. However, their decision to promote the benefits of outsourcing to the corporate private sector has changed that and we are keen to work closely with them.

We don’t believe that there is any other industry body that is successfully representing companies like Incentive FM and delivering this message. As a result major companies are missing out on the benefits that outsourcing can bring such as driving down costs whilst driving up standards and we hope to change this.”

About the BSA

The BSA is a policy and research organisation. We bring together all those who are interested in delivering efficient, flexible and cost-effective service and infrastructure projects across the private and public sectors.


We provide a forum for service providers to come together to discuss issues of common interest.Our purpose is to understand how services across the private and public sectors can be improved, and to develop policy positions to support that work.

Incentive QAS Managers Forum

Incentive QAS Managers Forum

On this lovely Hot Wednesday we had our second Incentive QAS managers forum followed by a lovely BBQ in the Garden. We are so proud to launch our very own Basic Skills Training which was developed in-house by Operations Support Manager Carolina Costa. The training covers 10 modules on cleaning from chemical competence to Toilet cleaning. We had a 2 hours session on train the trainer and also a quick training on our new induction training booklet. In the afternoon a brilliant BBQ was cooked by our master chef, MD, Jamie Wright followed by a quick word from Chief Executive Martin Reed. It was certainly a productive day for all and it was nice to enjoy summer in its best.

Incentive QAS & SWC take on Rough Runner 5km

Incentive QAS & SWC take on Rough Runner 5km

It’s that time of year when the Incentive QAS team are putting themselves through a grueling challenge in the name of Scotty’s Little Soldiers – our chosen charity partner that is set up to assist bereaved families of our armed forces.

On the 8th September a team of 20 of us will be participating in the Rough Runner 5km obstacle race in London’s Finsbury Park. Rough Runner is a game show inspired obstacle race combining challenges from Gladiators, Ninja Warrior, Takeshi’s Castle and Total Wipe Out.

We will get wet, we will get tired, and we possibly may get injured (hopefully not though!)

Each member of the team has been tasked with fundraising just £100 each to hit our £2,000 target. If you are able to donate to this worthwhile cause and show your support for the Incentive QAS Team, please follow this link and give what you can.

Your support, as always, is greatly appreciated and if you can make it on the day to cheer us on we look forward to seeing you.

Thank You

Incentive QAS at Rough Runner 2017

The Incentive QAS Team taking part this year are:

Jamie Wright, Managing Director
Emily Cunnane, Operations Manager
Nick Shead, Operations Manager
Nicky Rifat, Housekeeping Manager 110 Bishopsgate
Mark Yull, Operations Manager
Gareth Thomas, Managing Director – SWC
Chris Thomas, Commercial Director – SWC
David Brown, Commercial Director
Daniel Restrepo, Housekeeping Supervisor 110 Bishopsgate
Tim Linsell, Housekeeping Manager Citypoint
Geovanny Jarrin, Supervisor Citypoint
Miguel Pena, Supervisor Citypoint
Laura Saunders, ITV
Charlotte Powell, Assistant Facilities Manager 110 Bishopsgate
Luke O’Leary, Window Cleaner 110 Bishopsgate
Robbie Almond, Window Cleaner 110 Bishopsgate
Ivan Cueva, Supervisor 110 Bishopsgate
Darren Thomson, Sales Executive Incentive FM Group
Louis Wright, Operations Manager SWC
Wayne Brown, Operations Manager SWC

A Successful year for Incentive FM at the SCEPTRE Awards

A Successful year for Incentive FM at the SCEPTRE Awards

It was a hugely successful year for Incentive FM at the SCEPTRE Awards, a great night was had by all and the victories at Crystal Peaks directly contributed to the overall win by Workman as the main Sceptre award winner for the night.


Security Team of the year Winner Friars Shopping Centre
Security Runner up Bluewater
Security Runner up Crystal Peaks
Customer Service team of the year Runner Up Crystal Peaks
Ops Manager of the Year Winner Steve Salisbury.  Crystal Peaks
Short term retailer of the year Winner Shepherd Neame, Bluewater
Customer Service team of the year Winner Bluewater
Operations Manager of the Year Steve Salisbury!

Operations Manager of the Year Steve Salisbury!

SCEPTRE Awards winner – Operations Manager of the Year 

Steve Salisbury Crystal Peaks, Sheffield

Equipment and processes are only as effective as the operators behind them. To ensure the best possible results from all of Crystal Peak’s initiatives, charity work and marketing promotions, the team that must be motivated, capable and enthusiastic. The team are always the starting point.

To achieve this Steve Salisbury provides coaching and mentoring in the workplace and support outside. He ensures that tailored training is delivered by internal and external providers and has developed a robust succession plan to increase resiliency across all departments.

Customer service is not just a department – it drives everything the Crystal Peaks team does. Steve understands that to be successful a shopping centre must not limit its customer service provision to the scheme – it must extend out to the local community via charity and local project involvement. He has guided the charity fundraising team and participated in events raising over £11,000 for good causes.

Operationally he manages a wide range of maintenance projects around the constraints and restrictions that being based in a residential area poses with regards to noise and working time. Over £2,000 of savings were made by introducing a sustainable solution to road sign replacement and over £4,000 was saved through the procurement of new working equipment.

Suppliers are managed fairly and expectations are managed and reviewed via a KPI scoring system and regular meetings. Security has been further strengthened through a new CCTV suite to combat immediate threats and provide high quality images, countering the threat of hostile reconnaissance.

Sustainability and waste are key areas, developing strategies to maintain 43 acres of green areas and 500 trees. Steve says his proudest achievement is the diversion of over 150 tonnes of waste from incineration and increasing off-site recycling by 92% on 2016 levels.

credit: shopping centre

Incentive FM – PFM Awards Finalists

Incentive FM – PFM Awards Finalists

Incentive FM thrilled to be shortlisted as 2018 PFM Partnership Awards Finalists, in the category ‘Partners in Retail’ for the full list of finalists please see below!

Today sees the official confirmation of this year’s list of finalists for the Partnership categories within the PFM Awards 2018.

This follows an exhaustive process to ensure that the best entries are put forward within each category as part of the continuing focus on quality and integrity throughout all aspects of the event.

Details of the entrants will now be passed to the PFM Awards independent judges for them to make appointments to visit each service provider and client at their chosen site.

These visits need to be completed by the end of September, after which the judges will meet in early October to report on the details of their visits and decide the winners.

The evening of celebration will take place at London’s The Brewery on 7 November, where the winners will receive their trophies.

Entries for the individual categories within the PFM Awards have a later deadline than the Partnership categories and those wishing to enter either the Account Director of the Year or Young Leader of the Year have until 27 July to supply these.

Nominations for the Peter Middup Lifetime Achievement in FM award have until 30 August to send these and all entries will be discussed by the judging team when they meet in early October.

This year sees the PFM Awards celebrating its 25th anniversary, with the event also adding the strapline of ‘Promoting the best of the outsourced service model’ to its 2018 logo.



Partners in Cleaning

Broadgate Estates with JPC Regent Samsic

PTSG with Historic Scotland

Thames Cleaning with Blackstone


Partners in Cleaning – Public Sector

Atalian Servest with Post Office Limited

Total Support Services with Historic Royal Palaces: Tower of London

Vinci Facilities with London Stadium


Partners in Corporate – Private Sector

Anabas with Callcredit Information Group

Engie with Communisis

PTSG Integral Cables with Skanska


Partners in Corporate – Public Sector

Bellrock with Cardinal Heenan Catholic High School

Kier with Imagile at Berrywood Hospital

UPP Residential Services with University of London


Partners in Corporate Social Responsibility

BNP Paribas Real Estate with Bywaters

Dentons UK and Middle East with Partnerships Matter

JPC Cleaning Services with Chiswick Park – Enjoy Work


Partners in CSR – Public Buildings

Clugston with Nottingham University NHS Trust

Kier with Capital City College Group

Wates Smartspace with Twycross Zoo


Partners in Energy Management

4D Monitoring with Lambert Smith Hampton

Apleona HSG FM with Wrenbridge at Colworth Science Park

Jones FM with Chiswick Park – Enjoy Work


Partners in Energy Management – Public Sector

Aspire Defence Services with Defence Infrastructure Organisation

Engie with London Legacy Development Corporation

Imtech with North West Ambulance Service


Partners in Expert Services

Assurity Consulting with BNP Paribas Real Estate

ebm-papst with Munters

Mitie with White & Case


Partners in Expert Services – Public Sector

Clugston FM with NTW Solutions

GPT Waste Management with Defence Infrastructure Organisation

Qwest Services with Cheshire West and Chester Council


Partners in Relocation

Apleona Workspace with Royal Bank of Scotland

Johnson Business Moves with The Co-operative Group

Pickfords Business Solutions with Vinci


Partners in Retail

Evolve with Vodafone

Incentive FM with Landsec at Bluewater

Vinci Facilities with Debenhams


Partners in SME

Acuity with Antares Underwriting

JPC Cleaning Services with Chiswick Park – Enjoy Work

Where We Work with Newable


Achievement in Facilities Technology



Locale with Savills


Southgate Celebrate Gold Star Customer Service Award

Southgate Celebrate Gold Star Customer Service Award

Here are the team celebrating together in Bath their outstanding achievement of gaining the ‘Gold’ customer service level.

Beth and Nicole have driven the Customer Service standards throughout the team over the last year by playing games with them and encouraging them to attend training sessions and progress themselves to the next level at all times.

The team are planning celebrations in July to celebrate their success and are excited for what the new year will bring.



On World FM Day – The presentation team at Covent Garden cover several feeder streets as well as the Market Building to keep the streets up to the standards expected at Covent Garden – we use some pretty clever equipment, such as our street sweeper nicknamed ‘The Covent Gardener’ pictured above.

Also going on in Incentive FM on World FM Day….

Cleaning operative Dave at IQL, has worked on this contract from day 1, over 2 years now. No job is too much from external litter picking to internal facilitates, the client love him and is seen as one of the top performers within the site team!