Job Vacancies at Incentive FM Group

Incentive FM Group is an equal opportunities employer.

 

Night Security Supervisor

REF: W/IN/247
Location: Manchester Arndale
Hours: Full time
Salary: £11.76 (post probation)

Overview of the role:

The Security Supervisor (SS) is accountable to the Night Security Manager (NSM) and the Site Security Manager (SSM) for the support, management and delivery of Night security within the Shopping Centre environment. The NSS will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times.

Skills and experience required:

  • Computer literate with experience of Office (Word, Excel) & other systems
  • Ability to work effectively in a team
  • Excellent communication skills, orally & written
  • Excellent customer service  skills
  • Able to plan & organise effectively
  • Able to challenge process & seek improvements in working practices.
  • GCSE / O level standard Maths and English
  • Dual SIA Licensed. (  CCTV / Manned Guarding)

Desirable:

  • IOSH Qualified
  • Professional or further qualification in Security Management.
  • Experience of working in a retail environment

Manchester Arndale is a busy environment and the Security Team is a vital to the smooth running of the Centre. The Security Supervisor will need to have a flexible approach to working time and the capability to prioritise task and resources to ensure completion. Confidentiality is essential, as this post will access both personal and commercially sensitive information.

Please see attached job description for full details of the role

If you feel that, your skills match what we are looking for we would like to hear from you.

Please forward your CV and cover letter to Lee Johnson – Security Coordinator – Lee.Johnson@manchesterarndale.com

We wish you luck, with your application.

 

Bench Mail Room/Reception cover

Ref: W/IN/246
Salary: £11.50 PH
Hours: 0 Hours contract
Location: London based various locations

Duties and Responsibilities:

  • Computer literate with experience of Office (Word, Excel, & Power Point) & other systems / databases
  • Ability to work effectively in a team
  • Ability to manage and prioritise a high, complex, workload with good time management and planning and organisation skills
  • Effective communicator – orally and in writing with proven ability to influence across various levels of management
  • Ability to manage change in line with client requirements and have a flexible and commercial approach where appropriate
  • Able to handle large volumes of paperwork in an orderly fashion
  • Busy environment so will need to be able to focus & prioritise in order to meet deadlines
  • Flexible approach to working time in order to meet operational requirements

Desirable:

  • Educated to Degree level or equivalent
  • Experience of working in in both post room and receptionist roles

Essential:

  • Maths & English GCSE (Grade C or above)
  • Experience of working in a post room role

Please see attached job description for full details of the role

If you feel that, your skills match what we are looking for we would like to hear from you.

Please forward your CV and cover letter to – Michelle Fleming – Regional Operations Support Manager – michelle.fleming@incentive-fm.com

 

Cleaning Operative

REF: W/IN/245
Location: Nottingham – Nottingham House.
Salary: £7.50ph
Hours: Monday – Friday 6.30am – 8.30am

Overview of the role:

Working as part of a team carrying out basic cleaning tasks of site to a high standard.

All cleaning and hygiene standards to meet service specification.

Deliver a consistent level of service, within the Company’s standards, to the contract specification. Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.

Duties and Responsibilities:

Under supervision working as part of a team to complete basic cleaning tasks such as:

  • Understanding of correct methods of cleaning in order to comply with the requirements of the specification.
  • Understanding of COSHH
  • Health & Safety – Must be literate, understand health & Safety working practices & the need to provide Clients with a safe working environment
  • Machinery – Must be physically capable of using required machinery & able to clean to the standard laid down in the specification
  • Previous work experience as a Cleaning Operative
  • Effective communicator
  • Reliable & punctual
  • Self-motivated
  • Willingness to undertake training
  • Able to fulfil the specified hours for the particular site
  • Willingness to undertake additional cleaning hours as required
  • Demonstrate high personal standards of hygiene & cleanliness
  • Must be willing to wear the uniform stipulated
  • Able to work unsupervised

Own transport may be desirable dependant on particular site or live locally to site if no public transport is available.

Please see attached job description for full details of the role

If you feel that, your skills and experience match what we are looking for we would like to hear from   you. Please forward CV to – Susan Hallas – IFM Mobile Supervisor – Susan.Hallas@thenottingham.com

 

Security Officer

 REF: W/IN/244
Location: Crompton Place Shopping Centre, Bolton
Salary: £7.70p/h
Hours: 44hr

Purpose of the role:

Patrolling malls, Service areas, service public areas. Advising tenants when necessary on management regulations; diffusing incidents and preventing occurrences using “minimal enforcement”; maintaining fire, Health and Safety Regulations and securing the premises. Shift to include control room management. In the course of duty aid the public and shop mobility, First Aid (if qualified) using “customer care” procedures at all times. All duties to be carried out in adherence with the IFM Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintained.

Skills and experience:

  • Must have SIA licence and CCTV (CCTV & Security Guarding)
  • Articulate and has the ability to communicate effectively with the clients and the IFM teams
  • Organised individual who can demonstrate a record of planning and managing work flows
  • Able to demonstrate an understanding of high quality service delivery and their impact on this
  • The ability to be agile and flexible to meet the needs and demands of the role
  • Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to Darren Edwards – Facilities Manager – d.edwards@crompton-place.co.uk

 

Security Officer

REF: W/IN/243
Location: Clarendon Square Shopping Centre – Hyde, Manchester
Hours: 40Hrs
Salary: £7.64p/h

Overview of the role:

Patrolling malls and Service areas. Advising tenants when necessary on management regulations; diffusing incidents and preventing occurrences using “minimal enforcement”; maintaining fire, Health and Safety Regulations and securing the premises. Shift to include control room management. In the course of duty aid the public and shop mobility, First Aid (if qualified) using (‘customer care” procedures at all times. All duties to be carried out in adherence with the ‘FM Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times.

Skills and abilities:

  • Start shift promptly at time designated, in full uniform.
  • Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy – set procedures are indicated in the Assignment Manual.
  • Responsible for full comprehensive understanding of fire alarm procedures.
  • Responsible for acting as an evacuation marshal in the event of a major incident.
  • In relation to a major incident all security staff must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.
  • Each member of the security team will be responsible for maintaining correct records concerning  security logbooks, incident witness statements, passing through to the FM and defect reports.
  • Assisting Police presence on site either in person, by camera or by statement.
  • Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
  • Responsible for diffusing incidents and situations in the malls and public area’s in line with item 12.
  • Responsible for providing first aid if necessary. This only to apply to certificated first aiders.
  • Security Guards not trained in first aid must be made aware of manned first aider on shift.
  • All security staff to rotate control room duty. This to include answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits and log book.
  • Knowledge of in-house radio usage plus call signs.

Please see attached job description for full details of the role

If you feel that, your skills match what we are looking for we would like to hear from you.

Please forward your CV and cover letter to – David Farmer, Facilities Manager – d.farmer@clarendonsquare.co.uk

Closing date – Friday 18th August 4.00pm.

 

Waste Coordinator

 REF: W/IN/241
Location: Bluewater – Greenhithe Kent.
Salary: Competitive

The Role: 

Reporting to the Environmental Manager, this role has full responsibility of producing monthly waste statistics and maintaining waste operation records for Bluewater. The role is responsible for overseeing waste disposal; refuse collection and recycling activities in an efficient and environmentally friendly manner. We are looking for a self-disciplined and well organised individual with a professional and knowledgeable approach who will enjoy the fast pace environment.

Skills & abilities:

  • Good working knowledge of waste regulations and European legislation
  • Good working knowledge of general Environmental and Health & Safety legislation
  • Relevant training in environmental and Health & Safety management e.g. IEMA, NEBOSH, MSc, Environmental Auditing, Managing Safely
  • Experience of planning and progressing work, following processes and procedures with minimum upward referral
  • Ability to collate reports using graphics and photographs where appropriate
  • Ability to analyse data and to prepare comparison/trend charts
  • Good working knowledge of the 1S014001 standard

If you feel that your skills and experience match the role, we would like to hear from you.

Please see attached job description for full details of the role

Please send your CV to Tara Heeney HR Assistant – or by post – to Human Resources, Incentive FM, Bluewater Management Suite, Upper Rose Gallery, Bluewater, Greenhithe, Kent, DA9 9ST By the closing date Tuesday 15th August 2017.   Tara.Heeney@incentive-fm

We wish you luck with your application.

 

Security Officer

REF:W/IN/240
Location: The Grosvenor Centre, Macclesfield
Salary: £8.03 p/h
Hours: Full Time –week one Tues, Thurs, Fri, sat 8am-6pm Sun10am-5pm, followed by Mon-Fri 8am-6pm. Flexible to meet the needs of the role & business.

Purpose of the role:

Duties include but not limited to, pro-active patrols of the malls and service areas. Actively deterring Anti-social behaviour. Following specification laid out on the site to ensure duties are carried out effectively and promptly and with a concise and professional manner. Must be able to work as part of a team and under own leadership.

Skills and Experience:

  • SIA licence (CCTV & Security Guarding were applicable) Desirable but training can be given to right person
  • Articulate and has the ability to communicate effectively with the clients and the IFM teams
  • Able to demonstrate an understanding of high quality service delivery and their impact
  • The ability to be agile and flexible to meet the needs and demands of the role
  • Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail

Desirable:

  • CCTV SIA Licence
  • Basic Health and Safety certificate desirable.
  • Knowledge of COSHH regulations

Essential:

  • Manned Guarding SIA licence / Door License
  • A demonstrable track record in the security / retail security sector

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to – Kayleigh Thompson – Regional Manager. bryn@incentive-fm.com

We wish you luck with your application.

 

External Guest Services Manager

REF: W/IN/239
Location: Bluewater – Greenhithe, Kent
Salary:  TBC
Hours: Full time (40 hours per week, over a 7 day working pattern).

Purpose of the Role:

Reporting to the Head of Guest Services, this individual will be responsible for ensuring that the External Guest Services team are performing to the required standard at all times. This expectation of this role is that our guests should be surprised and delighted by their visit through the service that we provide.

Skills & abilities:

  • Excellent communicator at all levels through all methods.
  • Confident and professional at all times
  • Excellent time management
  • Ability to operate in a pressurised environment.
  • Attention to detail and proactive.
  • Demonstrable a proactive and professional approach.
  • Ability to work under own initiative and also as a member of a team
  • Confident IT systems
  • Experience in working within a team as well as on your own – essential
  • IOSH Managing Safely Qualification
  • Previous experience in leading a team at supervisory or management level
  • Knowledge of health and safety legislation and policy
  • NVQ or Management training
  • Environmental Awareness

Other requirements:

  • First-aid at work qualification
  • SIA Licence
  • CCTV Licence
  • Lantra 12D
  • Willingness to take any further appropriate training.
  • Must be willing to undergo CRB Clearance

Please see attached job description for full details of the role

If you are interested in applying for this position please send your CV to – Human Resources, Incentive FM, Bluewater Management Suite, Upper Rose Gallery, Bluewater, Greenhithe, Kent, DA9 9STSarah.Rose@incentive-fm.com.

By the closing date Tuesday 15th August 2017. 

 

Security Officer

REF: W/IN/238
Hours: Average 42hrs per week working a 7-3-7-4 rotation between 05:30 – 00:00 and 00:00 – 09:00 24hrs at weekends.
Location: The Innovations Group, 1300 Parkway, Whiteley, PO15 7AE
Salary: £8.45 per hour

Purpose of the role:

Patrolling Service areas, service deck and public areas and recording Server Room Temperatures and taking appropriate action in the event of an overheat . Maintaining fire, Health and Safety Regulations and securing the premises.  Using “customer care” procedures at all times.  All duties to be carried out in adherence with the IFM Health and Safety policy.  Care to be taken regarding personal appearance and hygiene at all times.  To assure that the company standards and policies are followed and maintained

Skills and abilities:

  • SIA licence (CCTV & Security Guarding were applicable)
  • Experience of working and building partnerships with clients
  • Articulate and has the ability to communicate effectively with the clients and the IFM teams
  • Organised individual who can demonstrate a record of planning and managing work flows
  • Able to demonstrate an understanding of high quality service delivery.
  • The ability to be agile and flexible to meet the needs and demands of the role
  • Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail
  • Must have a S.I.A door supervisor license
  • Must have a CCTV license
  • Vigilant
  • Customer service skills
  • Conflict management skills
  • Presentable
  • Professional

Please see job description for full details of the role here:

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please apply with CV to – Rebecca Edwards – Rebecca.edwards@innovations.group.

We wish you luck with your application.

 

Human Resource Assistant

REF: W/IN/235
Location: Kings Langley, Hertfordshire
Salary: £22,000pa
Hours: Permanent, full time, 35 hours a week.

Purpose of the role:

Provide comprehensive support to the core HR function, supporting the operational teams, Senior HR.  You will ensure that administrative support is provided, including general administrative duties updating the HR database and personnel files and provide comprehensive and accurate information when required to ensure that all matters are dealt with in a timely manner in line with Company policies and legislation.

Duties and responsibilities:

  • Computer literate with experience of Office (Word, Excel, & Power Point) & other systems
  • Ability to work effectively in a team
  • Motivated, ability to work under own initiative
  • Comfortable to communicate at all levels
  • Effective communicator – orally & in writing
  • Ability to learn new tasks & grow in the role
  • Good organisational skills
  • Able to handle large volumes of paperwork in an orderly fashion
  • Able to challenge process & seek out better ways of working
  • Proactive Team Player.

Experience:

  • Experience of working within HR office environments / using office equipment
  • Experience of undertaking routine & repetitive activities accurately & within set timescales
  • Previous administrative and data entry experience
  • Extensive experience of dealing with high volume, reactive environments

Qualifications:

  • Maths & English GCSE (Grade C or above)
  • Certificate in Personnel Practice or Studying
  • Educated to A Level standard or equivalent

Please see attached job description for full details of the role

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to Lynda Roberts, HR Manager, Kings Langley –  Lynda.Roberts@incentive-fm.com

We wish you luck with your application.

 

Recycling Supervisor

REF: W/IN/232

Salary: £7.50 p/h

Hours: 40hrs rolling rota

Location: Manchester Arndale

Purpose of the role

We are currently seeking a Waste Operative segregator to maintain a safe and clean environment and ensure the cleanliness of the centre and the service area to a very high standard to work in the waste MRF centre segregate waste department. To assist with the delivery and implementation of high quality waste collection and to promote and support the principles of waste minimisation and recycling, and improve environmental cleanliness.

Skills and abilities required 

  • The jobholder must be self-motivated.
  • He/she must be able to use his/her own initiative.
  • The job holder must be proactive, and also have the ability to react to customer demands
  • He/she must be organised and able to manage his/her own time effectively.
  • Must be able to communicate with people at all levels
  • The jobholder must present a professional image at all times.
  • Support and work towards all centre objectives including convergence in particular areas

Essential

  • A good standard of English and maths
  • Previous experience in cleaning industry desirable but not essential as full training will be given to the right candidate.

Please click here to see job description for full details of the role.

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV and cover letter to – Paul Brady – Environmental Services Manager – paul.brady@manchesterarndale.com.

 

Security Officer

REF: W/IN/226
Hours:   Full Time 38.5hrs per week shift worker
Location: Swan Shopping Centre
Salary: £8.35 per hour

Purpose of the Role:

Security Officer/Controller to provide customer service/security and CCTV cover for a Shopping Centre.

Skills and abilities:

  • Good verbal and written communication skills. Able to articulate clearly and credibly with the client, senior managers and all staff
  • Capability to work unsupervised and take responsibility
  • Smart appearance
  • Aptitude to remain calm under pressure
  • Flexible/Can Do
  • Good Attitude

Desirable:

  • CCTV SIA Licence
  • Basic Health and Safety certificate desirable.
  • Knowledge of COSHH regulations

Essential:

  • Manned Guarding SIA licence / Door License
  • A demonstrable track record in the security / retail security sector

Please see attached job description for full details of the role

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to – Darren Boyce – Facilities Manager – Darren.boyce@swanshopping.com

We wish you luck with your application

 

Washroom Assistant

REF: W/IN/223
Location: Swan Shopping Centre
Hours: Part time – 25hrs
Salary: £7.50 per hr

Overview of the role:

Washroom Assistant to provide customer service/maintain high cleanliness of the centre washroom facilities for a shopping centre.

Skills and Abilities required:

  • Quality Orientation – Accomplishes tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being attentive and maintaining quality standards always.
  • Flexibility – Is able to work effectively in a variety of situations, and with various individuals or groups.
  • Personal Motivation – Is able to work off own initiative and commits self to work hard towards goals. Shows enthusiasm and commitment.
  • Interpersonal sensitivity – Interacts with others in a sensitive and effective way. Respects and works well with others.

Desirable:

  • Basic Health and Safety certificate desirable.
  • BICS qualification
  • Knowledge of COSHH regulations

Please see attached for full job description for full details of the role

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to – Darren Boyce – Facilities Manager –  Darren.Boyce@swanshopping.com

We wish you luck with your application.

 

Cleaning and Environmental Supervisor

REF: W/IN/189
Salary: £8.32 p/h
Hours/Shift: 40 Hours 5 over 7
Location: Manchester Arndale

Purpose of the role:

The role is to effectively supervise, direct reports to maintain service provision and the efficient operation of the centre. The post holder will be required to work flexibly to suit the needs of the business, which is to include weekends and bank holidays. This job role is a front facing job role working within the Cleaning and Environmental Department. You will need to have proven customer service skills within a busy environment.

Overview of the role:

  • To manage the people resources effectively and efficiently to deliver the required services.
  • To set objectives for direct reports. Ensure same approach and mechanisms for all staff within area of responsibility.
  • Completion and regular reviews of the Personal Development Plans (PDP’s) for the team.
  • To ensure excellent communication with the team and motivation for all staff.
  • To ensure all new starters receive a formal induction and site specific training
  • To ensure objectives, performance reviews and Toolbox Talks are completed as per standing company policy.
  • To ensure all staff understand business and customer requirements, operational and financial performance through implementing standing company policy.
  • To identify training needs and ensure needs are met and results evaluated to assess business impact for all staff.
  • To ensure that specialist support and all company resources are utilised in the most efficient and effective manner.
  • To reduce labour turnover by proactively managing people issues in co-operation with other internal departments
  • To drive the site values of TEACH through everything we do.

Please see attached job description for full details of the role

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV and cover letter to Georgia Cotton – Environmental Services Coordinator – Georgia.Cotton@manchesterarndale.com

 

Front of House Business Receptionist

Salary: £8.00 PH
Hours: 32.5 Hours a week – Monday to Friday 14.30 to 20.00
(Overtime may also be available)
Location: Goring-By-Sea, West Sussex

Requirements for the Role:

  • Excellent English, both spoken and written
  • Able to greet and welcome clients and visitors
  • Excellent time management
  • Enthusiastic in delivering customer service
  • Professional telephone manner
  • Ability to work on own initiative and part of a team
  • Maintain security by following procedures and controlling access
  • Manage and book meeting rooms and visitor car parking spaces
  • IT Skills, experience with Word and Excel

Please send your CV to Paul Godden, Security Supervisor at paul.godden@equiniti.com

 

Service Delivery Manager

REF: W/IN/204
Salary: £25k – £28k based on experience
Hours: 8.00am to 4.00pm Monday to Friday – Full Time
Location: Kings Langley, Hertfordshire

Overview of the role:

You will often be the first point of contact for the company from staff and clients and will be required to communicate in a professional and courteous manner. A key focus to the role will be maintaining and initially streamlining the administration and helpdesk systems. You must be flexible and show common sense and initiative allowing you to meet the needs of the business.  This is a position that will suit an organised and energetic individual who is highly motivated, ideally with previous experience as an administrator with helpdesk support, subcontractor management, invoice control and rostering knowledge.

Skills and Experience required:

  • Previous administrator experience with advance knowledge of Microsoft Office, excel and PowerPoint
  • ‪Previous experience processing invoices and purchase orders
  • ‪Previous experience of managing rosters and overtime spreadsheets
  • ‪Must have excellent communication skills
  • ‪Must have excellent IT skills
  • ‪Highly flexible with a demonstrated willingness to take on a responsible approach to any issues
  • ‪Practical and logical approach to problem solving
  • ‪Be a team player with the ability to develop and maintain good interpersonal relationships
  • ‪Understands the need and importance of being discreet and respecting confidentiality
  • Experience of supporting a large team
  • ‪Excellent written and verbal communication skills, with the ability to effectively communicate at all levels
  • ‪Organisational skills with the ability to effectively prioritize and structure work to meet deadlines
  • ‪High standard of IT literacy
  • ‪A good sense of humor!

Please see attached job description for full details of the role

If you feel that, your skills match what we are looking for we would like to hear from you.

Please forward your CV and cover letter to – Ben Steele bensteele@arlsupportservices.co.uk

 

Food Court Host

REF: W/IN/191
Salary: £7.50ph
Hours: 16 hours, 20 hours, 24 hours, 32 hours
Location: Manchester Arndale

Duties and Responsibilities:

  • To foremost provide excellent customer service including meet and greet whilst assisting shoppers within the Food Court area.
  • To be aware of tenant offers and promote these to the Food Court Customers.
  • To keep clean all areas of the Food Court to include: station preparation daily and ongoing, clearing of tables, any spillages, mop and sweep floors, clean highchairs, tables and chairs, empty and clean bins, toilet attendant duties, clean walls, all glass balconies, removal of sharps, body fluid removal, upkeep of cleanliness in lift areas, and escalators, tray wash attendant [ where applicable training has been given] and staircase
  • To allocate clean trays to Food Court tenants.
  • To check maintenance and working of baby warming facilities.
  • To check kiddie rides, telephones, lift and escalators are working correctly.
  • To assist in all general cleaning duties when requested. etc.

Please see attached job description for full details of the role

If you feel that your skills and experience match what we are looking for we would like to hear from you.

Apply in the first to Theresa Collins – Food court Coordinator – Theresa.collins@manchesterarndale.com

 

  Security Officer

REF: W/IN/168
Location: The Mall Shopping Centre, Cribbs Causeway, Bristol
Pay: £9.09 per hour
Hours: 40 hours per week (avg). Includes nights
Employment Status: Full Time

Purpose of the Role: The role is to ensure the security of The Mall, the Venue and The Retail Park, patrolling designated areas both internally and externally. The role is to provide a visible presence to deter crime and promote public safety.

Essential Criteria:

  • Educated to GCSE/O Level/NVQ level 2 standard to include English and Maths.
  • Must hold a valid SIA licence in Guarding or Door Supervision.
  • First Aid at Work (or prepared to undergo)

Desirable Criteria:

  • Driving Licence.
  • Previous retail/hospitality security experience.
  • IOSH working safely.

Please see attached job description for full details of the role

If you feel that you have the necessary skills and experience that we are looking for we would like to hear from you. Please forward your CV and a covering letter via email to Carl Best – Deputy Security Manager: carl.best@mallcribbs.com

We wish you luck with your application