Job Vacancies at Incentive FM Group

Incentive FM Group is an equal opportunities employer.

 

1 x Housekeeping Operative

REF: W/IN/221
Salary: £7.50 PH Hour
Hours: 40 Hours – including weekends

Location: Manchester Arndale

Purpose of the role:

The post holder will be required to work flexibly to suit the needs of the business, which is to include weekends and bank holidays. This job role is a front facing job role working within the Housekeeping department.

Key Skills and Experience:

  • Good Level of Standard English and Maths
  • Relevant experience in the Cleaning industry
  • Must be organised and able to manage own time effectively
  • Must be able to communicate with people at all levels
  • NVQ Customer service level 1, 2, BICSc is desirable but not essential as full training will be given to the to the right candidate

Please see attached job description for full details of the role

If you feel that you have the experience that we are looking for please apply by sending your CV and cover letter to – Georgia Cotton – Environmental Services Coordinator – Georgia.Cotton@manchesterarndale.com

We wish you luck with your application.

 

Front of House Business Receptionist

Salary: £8.00 PH
Hours: 32.5 Hours a week – Monday to Friday 14.30 to 20.00
(Overtime may also be available)
Location: Goring-By-Sea, West Sussex

Requirements for the Role:

  • Excellent English, both spoken and written
  • Able to greet and welcome clients and visitors
  • Excellent time management
  • Enthusiastic in delivering customer service
  • Professional telephone manner
  • Ability to work on own initiative and part of a team
  • Maintain security by following procedures and controlling access
  • Manage and book meeting rooms and visitor car parking spaces
  • IT Skills, experience with Word and Excel

Please send your CV to Paul Godden, Security Supervisor at paul.godden@equiniti.com

 

Security Officer

REF: W/IN/218
Hours: 44 Hours
Location: Angel Central Shopping Centre, London
Salary: £10.25

Purpose of the role:

Patrolling malls, Service areas, service deck and public areas. Advising tenants when necessary on management regulations; diffusing incidents and preventing occurrences using “minimal enforcement”; maintaining fire, Health and Safety Regulations and securing the premises.  Shift to include control room management.  In the course of duty aid the public and shop mobility, First Aid (if qualified) using “customer care” procedures at all times.  All duties to be carried out in adherence with the IFM Health and Safety policy.  Care to be taken regarding personal appearance and hygiene at all times.  To assure that the company standards and policies are followed and maintained.

Skills and abilities:

  • SIA licence (CCTV & Security Guarding were applicable)
  • Experience of working and building partnerships with clients
  • Articulate and has the ability to communicate effectively with the clients and the IFM teams
  • Organised individual who can demonstrate a record of planning and managing work flows
  • Able to demonstrate an understanding of high quality service delivery.
  • The ability to be agile and flexible to meet the needs and demands of the role
  • Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail
  • Must have a S.I.A door supervisor license
  • Must have a CCTV license
  • Vigilant
  • Customer service skills
  • Conflict management skills
  • Presentable
  • Professional

Desirable:

  • One year’s Security experience.

Please see job description for full details of the role here

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please apply with CV to – Adam Mills – Guest Services Manager.

Adam.Mills@incentive-fm.com

We wish you luck with your application.

 

Security Officer

REF: W/IN/219
Hours: Average 42hrs per week working a 7-3-7-4 rotation between 05:30 – 00:00 and 00:00 – 09:00 24hrs at weekends.
Location: The Innovations Group, 1300 Parkway, Whiteley, PO15 7AE
Salary: £8.45 per hour

Purpose of the role:

Patrolling Service areas, service deck and public areas and recording Server Room Temperatures and taking appropriate action in the event of an overheat . Maintaining fire, Health and Safety Regulations and securing the premises.  Using “customer care” procedures at all times.  All duties to be carried out in adherence with the IFM Health and Safety policy.  Care to be taken regarding personal appearance and hygiene at all times.  To assure that the company standards and policies are followed and maintained

Skills and abilities:

  • SIA licence (CCTV & Security Guarding were applicable)
  • Experience of working and building partnerships with clients
  • Articulate and has the ability to communicate effectively with the clients and the IFM teams
  • Organised individual who can demonstrate a record of planning and managing work flows
  • Able to demonstrate an understanding of high quality service delivery.
  • The ability to be agile and flexible to meet the needs and demands of the role
  • Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail
  • Must have a S.I.A door supervisor license
  • Must have a CCTV license
  • Vigilant
  • Customer service skills
  • Conflict management skills
  • Presentable
  • Professional

Please see job description for full details of the role here:

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please apply with CV to – Rebecca Edwards – Rebecca.edwards@innovations.group

We wish you luck with your application.

 

Customer Experience Advisor

REF: W/IN/217
Location: Manchester Arndale
Salary: £7.72
Hours: 1 x 20 Hrs – Permanent.
1 x 4 Hrs Fixed Term.

Overview of the positions:

To manage the Customer Experience team and report to the Customer Experience Manager.

Main responsibilities:

  • Computer literate with experience of Office (Word, Excel, & Power Point) & other systems
  • Ability to work effectively in a team.
  • Effective communicator – orally & in writing.
  • Ability to learn new tasks & grow in the role.
  • Good organisational skills.
  • Able to challenge process & seek out better ways of working.

Essential:

  • GCSE level.
  • Good Communication skills ideally some retail experience.

Desirable:

  • Worked within a customer Service environment
  • Busy environment so will need to be able to focus & prioritise in order to meet deadlines
  • With flexible approach to working time in order to meet deadlines.

Please see attached job description for full details of the roles

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to Sara Walker – Customer Experience Coordinator – Sara.walker@manchesterarndale.com

We wish you luck with your application.

 

Environmental Services Administrator

REF: W/IN/215
Salary: £18,792.36
Hours: Full time 40 Hours – Mon – Fri
Location: Manchester Arndale

Overview of the role:

The administrator is accountable to the Environmental Services Manager for the support, management of Administration within delivery of the team. The Administrator will ensure exemplary standards of customer service which are provided to the client and visitors to the site at all times.

Skills and abilities:

  • Ability to demonstrate initiative and offer new ideas
  • Experience of database analysis
  • Excellent organisational skills
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to work unsupervised and take responsibility
  • Adaptable and flexible in approach to work required
  • Willingness and ability to work as a member of a team
  • Adaptable and flexible in approach to work required
  • Willingness and ability to work as a member of a team

Essential:

  • Administration experience
  • Ability to work under pressure and be flexible
  • Have the personality and ability to communicate with others in a professional and helpful manner, at all levels, in both verbal and written communication.
  • A flexible, proactive, adaptable and a co-operative attitude
  • Customer service skills
  • Must have initiative and self-motivation that can deliver effective work and make sound decisions but must also know when to seek guidance and direction.
  • Strong experience of Microsoft office products including Excel, Word and Outlook.
  • Ability to work on your own and be confident, well presented, well-spoken and professional at all times.

N.B. Core tasks are as above, although this list is not exhaustive.

Please see attached job description for full details of the role

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to Paul Brady – Environmental Services Manager – paul.brady@manchesterarndale.com

We wish you luck with your application.

 

Food Court Host

REF: W/IN/214
Salary: £7.50ph
Hours: 16 hours p/w
Location: Manchester Arndale

Duties and Responsibilities:

  • To foremost provide excellent customer service including meet and greet whilst assisting shoppers within the Food Court area.
  • To be aware of tenant offers and promote these to the Food Court Customers.
  • To keep clean all areas of the Food Court to include: station preparation daily and ongoing, clearing of tables, any spillages, mop and sweep floors, clean highchairs, tables and chairs, empty and clean bins, toilet attendant duties, clean walls, all glass balconies, removal of sharps, body fluid removal, upkeep of cleanliness in lift areas, and escalators, tray wash attendant [ where applicable training has been given] and staircase
  • To allocate clean trays to Food Court tenants.
  • To check maintenance and working of baby warming facilities.
  • To check kiddie rides, telephones, lift and escalators are working correctly.
  • To assist in all general cleaning duties when requested.
  • To live the site brand values of Teamwork, Energetic, Accountable Confidence and Honesty
  • Follow our service principles at all times:
  • We always treat everyone with dignity and respect in a professional, courteous manner.
  • We always listen intently to our customers and we always clarify what they need or want from us.
  • We always strive to anticipate our clients’ needs and to act quickly to meet them – we always try to seek out straightforward, intelligent solutions and effective ways to implement them.
  • We always do what we say we will do – whatever the job, we always see it through.
  • We always aim to go the extra mile – to give our clients more than they were expecting.
  • We always communicate honestly and openly with our customers and we make sure that we regularly check that we are delivering what they want – we never hide bad news.
  • Work at all times to our company values:
  • B. Core tasks are as above, although this list is not exhaustive.

Please see attached job description for full details of the role

If you feel that your skills and experience match what we are looking for we would like to hear from you.

Apply in the first to –  Paul Brady – Environmental Services Manager – paul.brady@manchesterarndale.com

 

Food Court Coordinator

REF: W/IN/212
Salary: £26,000
Hours: Full Time Five out of Seven (40 hours per week)
Location: Manchester Arndale Food Court Coordinator

Purpose of the Role:

The role is to effectively lead the Food Court department, direct reports to maintain service provision and the efficient operation of the centre. The post holder will be required to work flexibly to suit the needs of the business, which is to include weekends and bank holidays. This job role is a front facing job role working within the Housekeeping Department. You will need to have excellent proven customer service skills within a busy environment.

Skills and Abilities:

  • To manage the people resources effectively and efficiently to deliver the required services.
  • To set objectives for direct reports. Ensure same approach and mechanisms for all staff within area of responsibility.
  • Completion and regular reviews of the Personal Development Plans (PDP’s) for the team.
  • To ensure excellent communication with the team and motivation for all staff.
  • To ensure all new starters receive a formal induction and site specific training
  • To ensure objectives, performance reviews and Toolbox Talks are completed as per standing company policy.
  • To ensure all staff understand business and customer requirements, operational and financial performance through implementing standing company policy.
  • To identify training needs and ensure needs are met and results evaluated to assess business impact for all staff.
  • To ensure that specialist support and all company resources are utilised in the most efficient and effective manner.
  • To reduce labour turnover by proactively managing people issues in co-operation with other internal departments

Essential:

  • NVQ, Customer service level 1, 2, BICS. IOSH trained or willing to work towards it. All are desirable but not essential
  • Customer Service Experience in a supervisory role within a large team or as a previous manager.
  • Must have IT skills in particular Microsoft word, excel, and PowerPoint

Please see attached job description for full details of the role

If you feel that, your skills match what we are looking for we would like to hear from you.

Please forward your CV and cover letter to Paul Brady – Environmental Services Manager –  paul.brady@manchesterarndale.com

We wish you luck with your application.

 

Washroom Assistant

REF: W/IN/210
Location: Swan Shopping Centre
Hours: Part time – 25hrs
Salary: £7.50 per hr

Overview of the role:

  • Washroom Assistant to provide customer service/maintain high cleanliness of the centre washroom facilities for a shopping centre.

Skills and Abilities required:

  • Quality Orientation – Accomplishes tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being attentive and maintaining quality standards always.
  • Flexibility – Is able to work effectively in a variety of situations, and with various individuals or groups.
  • Personal Motivation – Is able to work off own initiative and commits self to work hard towards goals. Shows enthusiasm and commitment.
  • Interpersonal sensitivity – Interacts with others in a sensitive and effective way. Respects and works well with others.
  • Operating with integrity – Acts with professionalism and integrity at all times when dealing with others, demonstrating a fully responsive and co-operative manner in order to deliver the highest level of internal and external service.

Desirable:

  • Basic Health and Safety certificate desirable.
  • BICS qualification
  • Knowledge of COSHH regulations

Please see attached for full job description for full details of the role.

If you feel that, your skills and experience match what we are looking for we would like to hear from  you.

Please forward CV to – Darren Boyce – Facilities Manager – Darren.Boyce@swanshopping.com

We wish you luck with your application.

 

2 x Cleaning Operatives

REF: W/IN/208
Salary: £9.75
Hours: 40hrs – shifts varied 05.00 and 22.00pm, fully flexible to cover shifts. (Weekends)
Location: Convent Garden, London

Overview of the roles:

The cleaners are the front line staff here in Covent Garden and are the ambassadors of the estate brand. The role will require the area to be kept to a very high standard of cleanliness at all times. The cleaning team will deliver excellent customer service to both guests and customers. The cleaning team will seek out opportunities to interact with the guests and tenants in a positive fashion to enhance their experience here in Covent Garden.

Skills and Experience:

  • Customer service focussed outlook
  • Excellent communication skills
  • Positive disposition
  • Experience of working in the cleaning industry
  • Experience of working in a customer friendly environment
  • Knowledge of relevant standards and legislation such as COSHH, risk assessments, hygiene standards, basic health and safety
  • Training certification to NVQ Level 2 in Cleaning or Customer Service
  • Experience in a similar environment desirable
  • Good degree of written and spoken English
  • UK driving license

Please see attached job description for full details of the role

If you feel that your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to –  Vania Santos – Soft Services Manager – Vania.santos@coventgardenmarket.co.uk

We wish you luck with your application.

 

2 X Weekend Team Leaders

REF: W/IN/207
Salary: £10.50 per Hour
Location: London, Covent Garden
Hours: Friday – Sunday – 30hrs.  To cover shifts between 05.00am and 22.00pm.

Overview of the role:

Cleaner team leaders have overall responsibility for the day-to-day cleaning operation so that the building the surrounding areas are clean and safe. They are still expected to undertake cleaning tasks within the building but have additional responsibility to supervise the cleaners in their team.

Skills Required:

  • Team leader experience
  • Customer service focussed outlook
  • Excellent communication skills
  • Positive disposition
  • Experience of working in the cleaning industry
  • Experience of working in a customer friendly environment
  • Knowledge of relevant standards and legislation such as COSHH, risk assessments, hygiene standards, basic health and safety
  • Training certification to NVQ Level 2 in Cleaning or Customer Service
  • Experience in a similar environment desirable
  • Good degree of written and spoken English
  • Smart in appearance
  • UK driving license

Please see attached job description for full details of the role

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV and cover letter to – Vania Santos – Soft Services Manager – Vania.santos@coventgardenmarket.co.uk

We wish you luck with your application.

 

2 x Security Officers

REF: W/IN/206
Hours: Full Time 38.5hrs per week shift worker   
Location: Swan Shopping Centre
Salary: £8.35 per hour

Our Vision – We will be the FM service provider who customers want to partner with, suppliers want to work with and people want to work for. Our Mission – To exceed our stakeholder’s objectives and deliver continued year on year profitable growth through the development of great teams in our client locations and supporting them with the industries best management. Our Values – We are a business that combines enthusiasm with experience and our employees can work in an environment that is creative, sociable, hardworking and fun.  Our core values are integrity, respect and loyalty and these underpin everything we do. We operate within strict legal and ethical guidelines…We trust our staff and allow them the freedom to make the right decisions.

Purpose of the Role:

Security Officer/Controller to provide customer service/security and CCTV cover for a shopping centre.

Skills and abilities:

  • Good verbal and written communication skills. Able to articulate clearly and credibly with the client, senior managers and all staff
  • Capability to work unsupervised and take responsibility
  • Smart appearance
  • Aptitude to remain calm under pressure
  • Flexible/Can Do
  • Good Attitude

Desirable:

  • CCTV SIA Licence
  • Basic Health and Safety certificate desirable.
  • Knowledge of COSHH regulations

Essential:

  • Manned Guarding SIA licence / Door License
  • A demonstrable track record in the security / retail security sector

Please see attached job description for full details of the role

If you feel that, your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to – Darren Boyce – Facilities Manager. – Darren.boyce@swanshopping.com

We wish you luck with your application.

 

Service Delivery Manager

REF: W/IN/204
Salary: £25k – £28k based on experience
Hours: 8.00am to 4.00pm Monday to Friday – Full Time
Location: Kings Langley, Hertfordshire

Overview of the role:

You will often be the first point of contact for the company from staff and clients and will be required to communicate in a professional and courteous manner. A key focus to the role will be maintaining and initially streamlining the administration and helpdesk systems. You must be flexible and show common sense and initiative allowing you to meet the needs of the business.  This is a position that will suit an organised and energetic individual who is highly motivated, ideally with previous experience as an administrator with helpdesk support, subcontractor management, invoice control and rostering knowledge.

Skills and Experience required:

  • Previous administrator experience with advance knowledge of Microsoft Office, excel and PowerPoint
  • ‪Previous experience processing invoices and purchase orders
  • ‪Previous experience of managing rosters and overtime spreadsheets
  • ‪Must have excellent communication skills
  • ‪Must have excellent IT skills
  • ‪Highly flexible with a demonstrated willingness to take on a responsible approach to any issues
  • ‪Practical and logical approach to problem solving
  • ‪Be a team player with the ability to develop and maintain good interpersonal relationships
  • ‪Understands the need and importance of being discreet and respecting confidentiality
  • Experience of supporting a large team
  • ‪Excellent written and verbal communication skills, with the ability to effectively communicate at all levels
  • ‪Organisational skills with the ability to effectively prioritize and structure work to meet deadlines
  • ‪High standard of IT literacy
  • ‪A good sense of humor!

Please see attached job description for full details of the role

If you feel that, your skills match what we are looking for we would like to hear from you.

Please forward your CV and cover letter to – Ben Steele bensteele@arlsupportservices.co.uk

 

Food Court Host

REF: W/IN/191
Salary: £7.50ph
Hours: 16 hours, 20 hours, 24 hours, 32 hours
Location: Manchester Arndale

Duties and Responsibilities:

  • To foremost provide excellent customer service including meet and greet whilst assisting shoppers within the Food Court area.
  • To be aware of tenant offers and promote these to the Food Court Customers.
  • To keep clean all areas of the Food Court to include: station preparation daily and ongoing, clearing of tables, any spillages, mop and sweep floors, clean highchairs, tables and chairs, empty and clean bins, toilet attendant duties, clean walls, all glass balconies, removal of sharps, body fluid removal, upkeep of cleanliness in lift areas, and escalators, tray wash attendant [ where applicable training has been given] and staircase
  • To allocate clean trays to Food Court tenants.
  • To check maintenance and working of baby warming facilities.
  • To check kiddie rides, telephones, lift and escalators are working correctly.
  • To assist in all general cleaning duties when requested. etc.

Please see attached job description for full details of the role

If you feel that your skills and experience match what we are looking for we would like to hear from you.

Apply in the first to Theresa Collins – Food court Coordinator – Theresa.collins@manchesterarndale.com

 

  Security Officer

REF: W/IN/168
Location: The Mall Shopping Centre, Cribbs Causeway, Bristol
Pay: £9.09 per hour
Hours: 40 hours per week (avg). Includes nights
Employment Status: Full Time

Purpose of the Role: The role is to ensure the security of The Mall, the Venue and The Retail Park, patrolling designated areas both internally and externally. The role is to provide a visible presence to deter crime and promote public safety.

Essential Criteria:

  • Educated to GCSE/O Level/NVQ level 2 standard to include English and Maths.
  • Must hold a valid SIA licence in Guarding or Door Supervision.
  • First Aid at Work (or prepared to undergo)

Desirable Criteria:

  • Driving Licence.
  • Previous retail/hospitality security experience.
  • IOSH working safely.

Please see attached job description for full details of the role

If you feel that you have the necessary skills and experience that we are looking for we would like to hear from you. Please forward your CV and a covering letter via email to Carl Best – Deputy Security Manager: carl.best@mallcribbs.com

We wish you luck with your application

 

Customer Service Apprentice

REF: W/IN/164
Weekly Wage: £3.50 x 30 = £105
Employment Status: Part Time – 30 Hrs.
Location: Crystal Peaks Shopping Mall and Retail Park in partnership with Chesterfield College.

Overview of the position:

Operating software packages and completing spreadsheets that are unique to Crystal Peaks. This role will also offer a valuable insight into the world of Facilities/Building Management and the successful candidate will find themselves supporting and developing skills in areas such as marketing, commercialisation, and retailer liaison.

Training to be provided:

Customer Service Level 2 NVQ includes technical certificate and functional skills. PLTS, ERR workbook. Candidate will have full rights and responsibilities as standard employee. 30 hours per week. The role will be on a rolling rota pattern and does require some flexibility. Hours will range from 8am to 9pm, although some special events may require later working (Christmas light switch on) Lunch breaks vary on hours worked.

Personal Qualities:

  • Confidence
  • Professionalism
  • Great communicator
  • Team work
  • IT
  • Maths and English Passes

Please see attached job description for full details of the role

If you feel that your skills and experience match what we are looking for we would like to hear from you.

Please forward CV to Steve Salisbury / Facilities Manager – steve.salisbury@crystalpeaks.uk.com.

We wish you luck with your application.