A plotted history of Incentive FM Group

Take a look at the exciting journey so far…

  • Nov
    Fighting it out 2001

    Nov 2001 - Injunction

    Fighting it out in the High Court to finally win our injunction. Jeremy Waud walked out of OCS in search of independence – and found it with the creation of Incentive.

  • Jan
    Incentive Begins 2002

    Jan 2002 - Incentive FM is Born

    Incentive FM starts trading from Borough High Street in London –  Jeremy started the Incentive FM Group along with Bill Pollard, Paul Dunkley and four other colleagues back in January 2002. Setting out to bring a fresh, dynamic approach to facilities management based on quality and results delivered by a flexible, highly-motivated team of individuals.

  • Feb
    Contract Win 2002

    Feb 2002 - Eurodis

    Providing FM support services to office and HQ environments for Eurodis in Reigate and Bolton for which Incentive FM handles FM for its branches.

  • Feb
    Energy Supply 2002

    Feb 2002 - Ashford International

    Incentive instructed to manage energy supply deals with Ashford International Hotel.  

  • Feb
    Facilities Management Contract 2002

    Feb 2002 - SEB Bank

    Providing support to SEB Bank client, helping them to save 20% on their Facilities and maintenance costs. First establishing a unique ‘profit share’ proposition, which is based on achieved cost savings, guarantees customers a risk free solution and an ability to maximise savings opportunities.

  • Jun
    Contract Win 2002

    Jun 2002 - Gleneagles Hotel

    Gleneagles Hotel sign an FM contract with us.

  • Aug
    Contract Win 2002

    Aug 2002 - The Nottingham

    Incentive FM have been delivering facilities management services the 50+ site portfolio for The Nottingham Building Society since 2002.

  • Sep
    Incentive Contract Win 2002

    Sep 2002 - The Scotsman Hotel

    The Scotsman Hotel signs a TFL contract with Incentive. Occupying the former Scotsman Newspaper building, this 1905 landmark is an elegant hotel with specialist maintenance requirements.

  • Oct
    Incentive Contract Win 2002

    Oct 2002 - The Balmoral Hotel

    The Balmoral Hotel in Edinburgh sign up as a client. Incentive FM provided full scale facilities management services.

  • Nov
    Incentive Contract Win 2002

    Nov 2002 - Lowry Hotel

    Lowry Hotel in Manchester appoint Incentive FM to provide a full range of facilities management services.

  • Jan
    One Year On 2003

    Jan 2003 - First Anniversary

    Our first anniversary party at Vinopolis in Borough Market.  

  • Apr
    John Garrard Joins 2003

    Apr 2003 - John Garrard

    John Garrard re-joins the team, having worked for us previously at Select FM. His career started in Banking working on the client side of facilities management and made his transition to the contractor side in 1997. John has particular expertise in contractor management and project management where his Auto-Cad experience is particularly valuable to us.

  • Mar
    Consultancy Project 2004

    Mar 2004 - Bluewater Consultancy Project

    Bluewater appoint Incentive FM Consultancy as their consultants.

  • Jun
    Incentive FM Contract 2004

    Jun 2004  - CBRE Group

    CBRE take us on to run two shopping centres.  CBRE Group is an American commercial real estate company.

  • Aug
    Incentive FM Contract 2004

    Aug 2004 - Delphi Europe

    Delphi Europe appoints Incentive FM Consultancy to help them across Europe – a relationship that still continues today. Delphi and Incentive FM have been working together since 2002. Significant projects include providing advice and support for the roll-out out of a major €56m outsourcing contract for Facilities Management across 11 countries in 2008.

  • Jan
    Incentive FM Contract 2005

    Jan 2005 - Pall Europe

    US filtration and engineering specialist Pall Europe contract with Incentive FM in Portsmouth for a site and shop floor engineering support contract. Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers.

  • Feb
    Northampton Theatre 2005

    Feb 2005 - Deco Theatre

    We were contracted to run a theatre in Northampton for its owners – The Jesus Army – our biggest mistake ever and it cost us!  The Deco started life as a cinema and after a careful restoration is now a purpose-built multi-use venue. It offers two spacious conference rooms, function rooms or training suites.

  • Sep
    Consultancy Contract 2005

    Sep 2005 - Hammerson

    Incentive FM Consultancy has worked with Hammerson, the leading European real estate company, as a strategic partner to deliver creative and leading edge solutions. The Hammerson strategy is to be a retail specialist whose centres are seen to be offering an exceptional customer experience.

  • May
    Martin Reed joins as Director 2006

    May 2006 - Martin Reed

    We exit the Deco theatre licking our wounds & Martin Reed joins Incentive Facilities Management Limited as Director.

  • Mar
    Onwards & Upwards 2007

    Mar 2007 - We Move

    We move to our 22 Leathermarket Street office near London Bridge.

  • Mar
    Bruce McDonnell joins us 2009

    Mar 2009 - Bruce McDonnell

    Bruce McDonnell joins Incentive FM as Associate Director. He has a proven history in driving up customer experience standards and has spearheaded the drive to provide a ‘world class service’ in our FM business.

  • Mar
    Incentive FM Partner 2009

    Mar 2009 - EMAP

    Emap selects Incentive as its FM partner. Incentive FM has won a long-term facilities management contract worth in excess of £11 million. The five-year deal makes Incentive FM the sole provider of a full range of FM services at all Emap locations in London, Bournemouth, Brighton and Leeds.

  • Jul
    QAS Acquisition 2009

    Jul 2009 - Quality Assured Services

    QAS joins the Group with Steve Wright, Jamie Wright and Laura Oliver as Incentive QAS. Incentive QAS offer a range of cleaning services to a selection of different markets in the UK.

  • Oct
    Incentive FM Contract Win 2009

    Oct 2009 - Covent Garden Market

    Incentive is awarded Covent Garden Market as a TFM contract. Vibrant Covent Garden in London’s West End is a must-see destination for anyone who enjoys shopping, theatre, restaurants, bars, history and culture.

  • Jul
    QAS Contract Win 2010

    Jul 2010 - Lendlease Appoint QAS

    Lendlease appoints Incentive QAS as its contract cleaning partner.

  • Oct
    Contract Win 2011

    Oct 2011 - 122 Leadenhall Building

    122 Leadenhall Street joins our client portfolio with Incentive QAS.

  • Nov
    Group Move Office 2011

    Nov 2011 - 44 Loman Street

    Incentive FM Group moves to its Loman Street new London office, with 24hr Control Room.

  • Feb
    Lynx Acquisition 2012

    Feb 2012 - Lynx Security Joins

    Lynx Security joins the Incentive Group, and is headed by Craig Pickard and his team. Incentive Lynx Security Ltd holds SIA approved contractor status for the provision of Security Guarding and Keyholding services.

  • May
    Green Park security contract 2012

    May 2012 - Incentive Lynx Contract

    Green Park security contract in Reading is awarded to Incentive Lynx to be its partner for manned security guarding services. The three-year contract sees Incentive Lynx providing Green Park with building and estate security, control room management, building receptionist services and mobile patrols.

  • Feb
    Consultancy Project 2013

    Feb 2013 - Liverpool FC Contract

    Liverpool Football Club engages with Incentive FM Consultancy to complete a review of non match day facilities operations at the main locations of its Anfield stadium and training / youth ground. The project is managed by Andrew Parkinson, Operations Director at LFC, who was previously General Manager at Bluewater, where he worked with Incentive FM Consultancy.

  • Jun
    Incentive FM Contract win 2013

    Jun 2013 - Monsoon

    Incentive FM have been delivering facilities management services to the headquarters of retailer Monsoon since 2013. Under the terms of the contract, Incentive FM will be responsible for self delivering a full range of onsite services including reception, helpdesk, security, office cleaning, day janitors, grounds maintenance, waste management and mail/couriers.  

  • Sep
    QAS Contract win 2013

    Sep 2013 - Heron Tower

    Cushman and Wakefield appoint Incentive QAS to clean the Heron Tower. Heron Tower is a multi-tenanted office space of some 46 storeys, where Incentive QAS provide communal area cleaning. Our core team on site comprises of a full time Housekeeping Manager, a Site Supervisor and a full time Day Cleaning Team.

  • Mar
    Somerset House 2014

    Mar 2014 - Contract Win

    Somerset House join Incentive client portfolio. The estate is run by the Somerset House Trust and includes exhibition, event, office and retail facilities. Incentive FM’s 50 strong team provides management, cleaning and maintenance services to support the trust and its tenants as well as providing services to the varied events that take place on site.

  • Aug
    Bruce McDonnell 2014

    Aug 2014 - FM Appoint MD

    Bruce McDonnell promoted to Managing Director of Incentive FM, following 5 very successful years for Bruce as Associate Director.

  • Jul
    Comserve Acquisition 2015

    Jul 2015 - Comserve Join Group

    Incentive FM Group Acquisition of Comserve Limited, a mechanical and electrical, maintenance and installation company. With a £3.5 million turnover, Comserve M&E services to a wide range of blue chip clients in 120 sites across the South East. All employees have been retained and will continue to service clients as part of the deal.

  • Aug
    First major contract in law sector 2015

    Aug 2015 - Addleshaw Goddard

    Incentive FM wins contract to provide facilities management services to Addleshaw Goddard, the premium business law firm. This represents the organisation’s first major client win in the legal sector. Under the terms of the agreement, Incentive FM provide a wide range of services incorporating cleaning, waste management, washroom services, window cleaning and pest control.

  • Oct
    Largest deal to date 2015

    Oct 2015 - Bluewater

    Incentive FM was awarded a three-year contract with Land Securities in August 2015 to provide the full range of FM services at Bluewater, Europe’s leading retail and leisure destination. The agreement, which can be extended for a further three years, represents the group’s biggest and most significant new business win to date.  

  • Nov
    Martin Reed 2015

    Nov 2015 - Promotion

    After 9 successful years as Director of Incentive Facilities Management Limited, Martin Reed is subsequently promoted to Commercial Director of Incentive FM Group in 2015.

  • Nov
    Chris Windass 2015

    Nov 2015 - Joins from Comserve

    Chris Windass appointed as MD for Comserve. Chris has held senior positions within the hard FM sector for over 20 years. His enthusiasm and passion for delivering bespoke maintenance and engineering solutions across the public and private sector is underpinned by his engineering roots and qualifications.

  • Jan
    SWC Acquisition 2016

    Jan 2016 - Specialist Window Cleaning

    Incentive FM Group acquired Specialist Window Cleaning Ltd in a move designed to enable the business to self-deliver additional services to its expanding portfolio of customers. The new services taken on-board include low level, rope access, cradle and high level window cleaning using a combination of traditional and water-fed pole methods.

  • Apr
    FM Consultancy 2016

    Apr 2016 - The Shard

    R.E.M. – the owners of the Shard, appoint Incentive as their FM consultant. REM currently manages a £3bn investment portfolio comprising 2 million sq ft of space in some of London’s most high-profile buildings, and a number of developments with a projected value of £450m.

  • Jun
    Ace Acquisition 2016

    Jun 2016 - Ace Joins Group

    Incentive has acquired ACE Environmental Engineering Limited. Ace are a HVAC design, installation and maintenance specialist with a turnover in excess of £6.5 million. The strategic acquisition will see ACE complementing and working closely with Comserve Ltd, the mechanical and electrical (M&E) maintenance and installation services company that became part of Incentive FM Group last year.

  • Jul
    ARL Acquisition 2016

    Jul 2016 - ARL Window Cleaning

    ARL window cleaning join the Group. ARL are a specialist company providing window-cleaning services to many of the UK’s most recognisable retailers. The acquisition will further strengthen the Group’s portfolio of world-class cleaning services and solutions. The strategic acquisition will see ARL Support Services complementing and working closely with SWC.

  • Aug
    Incentive FM Contract 2016

    Aug 2016 - Dollar Financial UK

    Securing a significant three-year contract with Dollar Financial UK, Incentive FM is proud to be providing a full range of facilities management, security and maintenance services across Dollar Financial UK’s corporate offices and high street stores.

  • Oct
    student Accommodation 2016

    Oct 2016 - Empiric Contract

    Incentive opens the new and exciting student accommodation support contract as of October 2016, Incentive FM are 12 months in to our exciting contract with Empiric Student Property. We provide the full range of TFM services to 25 facilities, that equates to accommodation for circa 3,000 students!  

  • Apr
    FM Consultancy 2017

    Apr 2017 - LFC Second Phase

    Incentive FM Consultancy, starts the next phase of its work with Liverpool FC. This involves a full review of the existing facilities model and the re-procurement of the contracts for M&E, security and cleaning at Anfield stadium & training grounds.

  • Apr
    100M Turnover 2017

    Apr 2017 - 15 Years on

    When I first started looking at the objectives for the soon to be launched Incentive FM back in 2002, I said – ‘We want to build a £100m business in ten years.

  • Apr
    Consultancy Appoint 2017

    Apr 2017 - Marcus Hill

    Incentive FM Consultancy, has appointed Marcus Hill, a senior facilities management, procurement strategy and delivery professional to the role of Director.The appointment follows significant growth for the consultancy over the past 12 months which is expecting to grow its business turnover to more than £500k this year.

  • May
    £20m shopping centre deal 2017

    May 2017 - Arndale & Causeway

    Incentive FM wins a three-year integrated services contract with the joint owners of two of the UK’s largest shopping centres, Cribbs Caseway & Manchester Arndale.

  • Jun
    Facilities Show 2017

    Jun 2017  - Beat the Shiner

    SWC, invited delegates at the recent Facilities Show – to show off their window cleaning skills at the ‘Incentive Beat The Shiner Competition.’ The competition, which was held over three days, challenged visitors to the try to clean three windows against the clock.